JustAnswer

Thanks to HP's Technician, Mr. Pradip Swarup, via JustAnswer, I was able to have my printer back in operation!

As it says in the titled membership is disrespectful to its customers.
The setup of just answers is fantastic. You ask a question you get an answer by a professional they answer it they give you the information you need that's it.
The problem is the way the company is run is very shady and disrespectful.
1st problem when I signed up I thought I was only paying $5. After the $5 that's just a fee then it's a $29 membership that they charge you after the fact that they never tell you when you're signing up.
2nd problem if you ask too many questions on the site They considered that over use when I did that and they canceled my membership without telling me. They never stated anywhere that you have to ask only a certain amount of questions. They stated it's an unlimited amount of questions you can ask under your membership they lied.
When I called customer service about what was going on because I didn't know at the time. They told me my membership was canceled but they said they didn't know why. I said why I didn't cancel my membership and you kept my money for it.
To make matters worse I only had the membership for like a week. So I still have 3 more weeks on my membership. Keep in mind they keeping my money for membership I paid for that I can't use anymore.
Anyway when I spoke to the customer service representative and I was asking for an answer why I didn't get an email or a text message or a phone call what was going on in the Y. Anyway when I spoke to the customer service representative and I was asking for an answer why I didn't get an email or a text message or a phone call what was going on in the why. She kept on giving me different answers but she didn't answer the question. So then when I asked her again it's because she said I abused the site by asking too many questions and that's why they canceled my membership. And I said that's the issue why Didn't just tell me the truth in the 1st place and then she hung up on me.

I had a question with a problem with a VW radio and I received my answer very fast and most important was a correct and perfect answer.

Well satisfied with accurate assessment of fault wouldn't hesitate to recomend anyone
With camera problems to contact you

Very rapid and reassuring response to a question about my dog ingesting vitamin D3 Had I wanted more follow up it was immediately available

Please becareful with these people. THEY ARE GIVING ME A HARD TIME THEY STOLE MY 46 and not wanting to pay me
Nack telling me to ask my bank why pay me
My fam MOMEY

Had a appointment with the judge on a fix it tiicket The macanice was quick and dead on the problem solved just in time it was brake lights

Grayson, a silky terrier, as terriers are wont to do, stalked and killed a lubber grasshopper outside. For those of you who don't know, a lubber is this HUGE grasshopper that's about 4" long, and with its legs out, stretches about 6". (Google it) They can't fly, they walk, slowly. He ate it. And about an hour later started to throw up violently, every 2-3 minutes. After give my dog water to keep him hydrated, he continued to throw up and moan. We kenneled him. Kept watching him and he wasn't getting better, in fact, he was throwing up more violently and moaning more. A 24 hour vet is 35 miles away. An email to this site, with symptoms, gave me a choice of chat, reply by email, or a phone call. I opted for phone call because of the symptoms. The vet on call was great and took his time. We went through what I had on hand I had some anti-nausea people med on hand and he calculated what my dog's dosage should be. I ground the pill w a spoon while on speakerphone, put the dosage on my fingertip and rubbed it on the roof on his mouth, since it's absorbed under the tongue for people. The vomiting slowed, then ceased. The vet then gave me instructions for what to look for during the night, what to do, and then gave me instructions for the next day for what to fix and how much and when. I work at home so i didn't have to leave him. He's quiet, drinking water and I'm following directions.

The lubbers are toxic and noxious don't let your dog eat one, is the takeaway.

Money very well spent, a great caring vet who stayed on the phone with me for nearly a half hour, and if the situation had warranted or things got worse would have sent me to the 24 hour vet in a heartbeat and said so.

Thank you so much today is the day after and while he's not hungry yet, I think he's going to be OK. Thank you again!

Question never ansewered, apparantly had to become a member to ask question. Pretty much a scam in my book.

When i needed them they where there simpel as that.

It is what u need and when u need it in a manner that is proffesional.

I was very happy with the response and with the explaination of the dream. I was happy with the overall experienceperience

I asked a question and was told it was only $5 to continue and get my answer unless I wanted to talk on the phone then it would be more I was then charged $69 and was like I wasn't told about that and couldn't find the number or a email for customer service was charged again today and finally found a number to call the guy told me that I agreed to a membership I knew nothing about and when I asked to talk to a manager because he didn't care about what I was saying kept talking over me and saying membership fees are not refundable he had me on hold for a while comes back says a manager would call me back in 15-30 minutes to talk and gave me a ticket number I waited still no call back I am very disappointed and I do not recommend this site I feel scammed and used the advice wasn't even right I ended up getting a lawyer for my issue then and was told the compliant opposite of what they said and only got half messages when talking to someone on this site honestly if you have a real issue please do not use this site you will lose money I gave a star because I can't give nothing they respond and say to call the number with the extension they give on here but no one is ever at that one and you end up going through what you went through before with unhelpful people I regret ever using JustAnswer

Scam! Lead to think it was 5 dollars. No thats just the fee. 51 dollars Then hung up on many times

I RECEIVED SOME GOOD IDEAS FROM THE DOCTOR. IT WILL TAKE SOME TIME AND PATIENCE TO SEE HOW THEY WORK OUT.

Right correct information I wish I had this help in real close to my area thank you very much...

Your Question: I cannot seem to find anything on how much your service costs.
Pay what you want? What does that mean? Subscription prices, where is this information located
Please wait and one of our operators will be with you shortly.
Your request is important to us. Please wait and one of our operators will be with you shortly.
Your request is important to us. Please wait and one of our operators will be with you shortly.
You are now chatting with Samantha L. - Customer Service
15:16Samantha L.: Hello and welcome to JustAnswer.com! How can I help you?
15:16Randy Kozoris: I cannot seem to find anything on how much your service costs.
Pay what you want? What does that mean? Subscription prices, where is this information located
15:16Samantha L.: Thank you for your patience. Unfortunately, I was not able to find an account using the information you provided. Do you have another email address your account could be associated with?
15:17Randy Kozoris: I don't have an account, I am researching your service
15:17Samantha L.: Hello and welcome to JustAnswer.com! How can I help you?
15:18Randy Kozoris: I don't have an account, I am researching your service
15:19Randy Kozoris: Is there anyone out there?
15:21Randy Kozoris: I think I have my answer, there is no service here, why so vague in pricing?

Unable to solve my problem but I did offer to pay for the guy's time and was charged twice.

On applying for a new passport I was asked to produce a copy of my parents marriage certificate
They were married in 1947... I spent literally hours on.my pc trying to find the right government office that deals with births. Deaths and marriages... then I had to find the correct form to fill in (married before a certain date was not the same form as married after this date etc etc etc...)
So once I had filled everything in - ouf ' my form was refused because I did not know the geographical details of where they were marrie and both parents being dead this information was not easy to find. I had to go back into a government link to fill in a form to find out this information... I was tearing my hair out at this stage and despairing of ever finding out and never getting a new passport. And then on my pc screen appeared JustAnswer with all sorts of amazing promises: you will have a reply from.us to your question in 10 minutes to 24 hours...
I was sceptical and thought it was a true scam but as I said before. I was at my wits end
So I paypal'd the 38 requested for the research to find the answer to my question and within 3 hours the. Answer was in my email box... and there was the place they were married and I learnt a couple of things I never knew before like I had always been led to believe they had married in Ireland but nope, the event took place in England... well well well!
S a HUGE thanks to Schuyler of JustAnswer for treating my question so speedily and she was so human in our written exchanges: definitely not a robot!
The best vzlue for money and I would recommend the site to anyone and everyone who needs to find something out and needs answers to whatever their question may be

Fine,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

fine

The "expert" I paid for simply copy and pasted my question into ChatGPT and gave me the response. It was super obvious to anyone who uses ChatGPT.

I received a quick answer to a diagnostic problem with a refrigerator. I told the guru what I was experiencing, what I had investigated with the problem, and what I suspected the solution was and wanted to be second guessed. I was told my line of thinking was completely correct and asked to rate so he could get paid. When I received the parts and switched them out, the problem persisted. I said I wondered if I had a bad part or is there something else I missed. He agreed it was a bad part. I got a new part and nothing changed. After doing extensive research I discovered I had made some assumptions in my original diagnosis (inside fans not running) that were false (inside fans turn off when doors are opened to conserve energy). Any real technician would have known the fans don't run when the doors are open and should have educated or second guessed me and steered me in the right direction. Turns out rather than being the control board it was a simple temperature sensor. When I asked how I could check the operation of the temperature sensor with a voltage probe I got no answer.

So basically I paid money for a yes-man to pat me on the back and agree with me multiple times instead of a tech to walk me through the process and identify where I was going wrong. In the end I got an "answer" but not a solution. I also spent $300 on parts I didn't need based on the confidence that a "guru" agreed with my flawed line of reasoning completely. If I ever use this service again, which is unlikely, I definitely won't be pressured into rating my answer before I'm sure it was the correct one.

Edit 6/5/16: I added a star to my review because I was contacted by customer service and offered a refund at least. Believe it or not, I decided not I to take them up on it. After reviewing the conversation with the tech, even though he didn't point me in the right direction the person did take the time to find an exploded parts diagram, a link to the parts, and a couple of other things. Even though it didn't ultimately solve the problem at least I feel there was enough added value to the process not to ask for a refund. I guess one needs to have the proper expectations going into this: you're going to get some quick answers, not an extended saga over days as you try different things. Also, it's incredibly hard to diagnose appliances remotely without being able to see them. I still feel like the person could have done more to point me in the right direction, but at least he added value to the process.

Had bad news from my Honda dealer about replacing transmission on CRV w/ 70,000 miles. Got some options form Just Answer in a very timely manner.

I contacted JustAnswer because the blower motor on my furnace stopped blowing air, which meant I couldn't use my AC, and I wanted to confirm that it was the motor that was bad and not something else. A local HVAC company had come in and said the circuit board was bad, saying the cooling side wasn't getting power. They said it would be $1300 for a new circuit board, plus $900 for a new blower motor if that was bad too. They also suggested I consider replacing my entire system ($8-12k) with something "more reliable" since it's 18 years old.

The other day I replaced the run capacitor, since that's a common problem and a cheap fix, which worked for half a day but then the motor stopped turning again. The motor still seemed spin reasonably freely by hand, as is often the case when motors go bad, so I wasn't sure if that was the cause. Probably the new capacitor gave the motor a little more life but it was still on its way to burning itself out. Anyway, Brian helped me verify it was was the motor and NOT the circuit board, by showing me where to hook up the leads on my voltmeter and confirm the motor was getting 120V.

Thanks to my advice through JustAnswer, I got an exact replacement motor this morning from an appliance parts store, spent half an hour putting my furnace back together, and everything is working perfectly! My total cost for this (including the motor, the capacitor and JustAnswer's advice) was about $200. A better diagnosis than the local HVAC people had given me and my cost was one-TENTH what they quoted (not even counting the many thousands more they wanted to charge me for a new system. Thank you thank you thank you!