JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
No one likes getting test results over a holiday weekend with no one to talk to! Honestly i wish the results did not show up during a time that my doctor isn't working. I am so glad I found this site! I don't know if I would have slept tonight had I not gotten to discuss with the dr on this site! Thank you!
Zoey_jd helped me with a scammer situation. She was very knowledgable and knew all the tricks that they use. She was able to direct me to self-help groups and also how to report such things. An excellent attorney I would recommend her!
They were advertised on a military site about scammers so I gave it a go and five dollars later I got my answer. I would recommend the site For anything to anyone who needs legal advice
Zoey was spot on and so helpful with my concern.very professional
Just seen it online
Wasted my time, misleading, very dissatisfied, gave me information I already had
I was directed there
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My questions were answered quickly and efficiently. Thank you so much. I'll be back.
My cat had someone in his throat that he couldn't cough up. It was evening and my vet was closed. While it took several hours for a response from JustAnswer, the vet who contacted me was excellent. Very caring and thorough.
I wanted advice on whether I needed to go to the ER or wait until morning.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Shannon,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
Just bought this used 2005 Acura RL off Craigslist. A decent enough car for an irresistible price. Three days in car won't start. I'm thinking...well, you know what I'm thinking. I tap in to Just Answers and within minutes I'm talking to Roy. Shortly after that I'm driving down the street. Turns out just needed a jump. Who knew, Roy knew.
I needed help and Just Answer was quick, convenient and accessible.
It gives us such peace of mind knowing that within a few minutes we can have answers to our most scarry questions/concerns with our fur babies to solve simple solutions without paying $100+ for the service. Very nice people.
1st 1 that came up which to me tells alot about the place based on other reveiws
The Dr. listened carefully and thoughtfully and gave us the best advice to go straight to the ER. When I expressed that one we knew about gave horrible treatment he gave me a website that help us locate one in our area that the best bedside manners. I'm grateful this service exists and I really needed that push because I was so unsure what I should do. Even the vet that saw him said my cats case was unique and hard to diagnose so we did the right thing by bringing him in.
I needed expert advice immediately and it was the best decision we made.
"Stephen" was very knowledgeable. However the model of "JustAsk" where these are general answers and apparently calls are only 15 minutes, which I did not know, seemed to inform how he responded. I was informed but it felt rushed.
It was truly on a whim. I am in the process of gaining a better understanding if my community my have any legal grounds to stop a municipality, even just temporarily, as in injunction, from cutting down a very large number of mature trees that will have a very damaging effect on property values.
This is an amazing place to come for assistance!@legaleagle was phenomenal in helping me with our problem and my anxiety was reduced drastically. This is the place to go for legal questions to get you going in the right direction.
I chose JustAnswer because of reviews and how fast I got a responce. I went other sites and they still have not responded to my inquiry three days ago. Seek *******@LegalEagle for your needs as he is awesome!
This was truly the most incredible experience. At the last moment I needed expert advice, and she called within ten minutes and we were connected and her advice and support was incredibly, and saved me many issues ahead. She was smart and quick and decisive and I am so grateful for the connection to her. Thank you Ms. Phillips Esq. You saved the day, truly.
Having an issue with my brother living in my mom's house and not complying with executor requests. Received what I thought was good advice in how to handle the situation
Recommended through the Police and landlord and tenant tribunal
I was having trouble with my small engine mower. I was very close to fixing the problem on my own but needed a little extra info to get me over the hump without needing to take it into the repair shop. Paul was very helpful and even sent part numbers and tutorial videos.
The lawyers who helped me where very professional and concise about what they could or could not help me with. She offered good suggestions and followed up to see how things were going. I appreciated that. I can't say enough about how good my experience with Just Answer was.
Great!
Because I had a problem and didn't quite know how to handle it.
My first and main question has yet to be answered by the vet. I have asked twice now. The second no response. The third was tax related and he responded quickly.
It was the first site to pop up when I googled my pets symptoms
Talked over all the signs and symptoms of my 9 week old golden retriever and the Dr. recommended baby aspirin to help him with the teething pains. Went straight to the store and got some. About an hour later he's noticeably feeling better and bouncing around with his normal attack floof energy
Used before and got great results
I have been using just answer for a couple of years now. Since dealing with estate sales and my own family passing. I started Ebay and doing quite well. I had worked in consignment and sales before but I was raised with culture I have traveled everywhere. So I understand this stuff more. I was afraid I would be charged by sending so much, numerous people got back to me answering all my questions and even guided me on others platforms to seek to be able to move my items. I am grateful they are 100% Fantastic in customer service, time management, great communication and friendly. I have already today told someone to use you guys. Thanks again
You are fast and efficient and I didn't want to actually talk on the phone whole o am doing stuff. And the not really appraising but telling me what I can sell it for with other places.
I experienced constant clicking on the burners on my KitchenAid stove top, as if I was trying to start a burner which would not light. This occurred while all five burners worked.
The JustAnswer website was able to quickly diagnose the problem and provide a quick fix, staying with me via text throughout the resolution process.
Described previously.
Just Answer was a sponsored result to ny web search for answers to my question about why this would happen.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello John,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
A magazine I'd subscribed to folded and transferred the remainder of my subscription to a magazine I had absolutely no interest in. That magazine subsequently sent me a notice that they were going to auto-renew my subscription. All of their published customer service website subscription links were non-functional or merely ran me in circles. I'm not thrilled that I had to buy a subscription to JustAnswer to get this resolved but somehow JA found a link into the magazines system that worked and I was able to cancel this non-customer responsive outfit's magazine. Thanks JA
Attempts to resolve this subscription issue.
There was a link to JA in the problem magazine's ridiculous excuse for a Customer Service system.
Could not have asked for better service! Mike had my problem diagnosed in a matter of seconds and my unit was literally back up and running in a matter of minutes. You guys saved me on a holiday. Simply the best!
Desperate on a holiday and came across your site while trying to troubleshoot my problem on line. Best decision I ever made!
I needed help creating a junction box of wires to short to extend to new location. Franklyn was superb and patient dealing with a novice homeowner correcting wiring wrongs. I was pretty sure that I was going to need an on-site electrician that would have cost a fortune, thankfully, I had Franklyn from Just Answer to help me. I'm beyond grateful for his expertise
I needed expert help
After landing in Atlanta, I did not have an assistance from Spirit Airlines to escort me out of the airport. I was left there for two hours without assistance and agent from frontier took aAfter landing in Atlanta, I did not have a assistance from Spirit Airlines to escort me out of the airport. I was left there for two hours without assistance and agent from frontier took a chance and took me out of the airport.
Very helpful
I was very concerned about my dog getting into and eating part of a package of chocolate raisins. The Dr assured me that as large as my dog was she would be fine with the amount she ate but if she started having problems I could call back and their would be help in answering what to do next.
I googled my question about my problem and this sight was suggested.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645