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JustAnswer has a rating of 4.3 stars from 7,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
The tech's knowledge was solid and advice was what i expected. I have an old receiver that failed to power up. After more than 30 years of reliable service he told me the time had come to probably get a new one. With few shops available anymore, unless it is a very high end unit, the cost of repair and inconvenience outweigh the purchase of a replacement.
This business is a scam. They advertise a small $2 charge for answers but discretely sign you up for an outrageous monthly subscription fee without being upfront about it. It's hidden in the fine print and is slimey and a scam. Avoid at all costs!
I got very quick, easy to follow & thorough responses in walking me through a fix on my old Mac.
Just Answer is a reliable and trust site to assist individuals in meeting their goals.
Would someone please call me as I have been charged twice on my Visa
For one question Thanks
Otherwise great advice highly recommend.
Reasonably priced with adequate information; now, I know where my difficulties lie. Thanks.
Pésimo servicio, me han cobrado un chingo de veces, y ni siquiera me dejan hacerles preguntas a los supuestos especialistas, y te siguen cobrando, que basura de sitio y estafadores.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Bonjour chers amis, j'ai été bien été assisté et guidé avec beaucoup de compétence et surtout une grande attention à mes explications. J'ai bien résolu mon problème pour l'un des récepteurs branché par cable ethernet grace à vous, l'autre en wifi ne se branche toujours pas, mais c'est indépendant de vos conseils ( très bons). C'est surtout à cause de mon fournisseur interne: La Poste / Sfr) qui est incapable de me fournir une prestation convenable. Merci et félicitations à votre assistant.
Sehr nette Arzt. Er wirkte sehr kompetent und konnte mich beruhigen.
Den booking nummer jeg kan ikke åbne min billet bookingnummer er *******617
Hvad skal jeg gøre
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
.הגעתי בטעות לאתר {סיפור ארןך}וחוייבתי.לאחר התכתבות באתר שלכם זוכיתי והבינו את המצב שנקלעתי אליו
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
Thanks for reaching out to us at JustAnswer!
We recently received an inquiry from you and we would love to help you out. If you could provide us with more details about what you're experiencing, we'll do our best to find a solution for you. Of course, if you would rather talk to us directly, you're welcome to call us toll free at the phone number found here: http://ww2.justanswer.com/phone
Our Customer Service Team is available 24/7 and we'll be happy to assist you in any way that we can.
If you feel you have contacted us by mistake, please disregard this email.
Have a wonderful day.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
我是一个刚退休的人，曾经在邮局工作20多年。我是在1989年移民到美国来的，虽然已在美国居住了三十多年，但对美国的各方面了解还不够，还需要学习。
短时间内能及时回答客人所提出的问题，服务态度诚恳，回答问题靠谱。
从网上看到你们的广告
Мене ошукали на гроші шахраї. Мені допомогли скласти заяву до поліції!
Потрібна була порада у скрутному положенні.
https://www.scamadviser.com/check-website/ecos.am У мене була адреса яка мене перенаправила для спілкування.
Excelente resolvió todas mi inquietudes me encanta esta aplicación
Are you a scam xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Dont a charge on cardwant
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam
Hello Stacy,
Thanks for reaching out to us about this. We're sorry to see that you seem to be so incredibly unhappy.
The image that you attached is one of the attorneys offering to connect with you for a phone call. There is an extra charge for the phone call as it's a premium service but the service is entirely optional and the offer can be closed and you can continue the chat on the website for no additional fee.
We will reach out to you privately to gather some more information about your experience to make sure nay open issues are resolved for you.
Regards,
JustAnswer Customer Care
Me han cobrado 49 euros por una pregunta que habían dicho que costaría 5 euros. Me siento estafada completamente. Exijo mi dinero de vuelta!
Hola,
Aunque no hablamos su idioma, podemos usar Google Translate (http://translate.google.com/) para comunicarnos entre nosotros.
Lo siento mucho por cualquier inconveniente y confusión sobre los cargos de membresía, y si no pudo obtener las respuestas que deseaba. Me encantaría ayudarte.
Me gustaría investigar para ver qué sucedió con nuestro equipo y brindar toda la ayuda que podamos. Estamos más que felices de abordar cualquier problema que tenga.
Por favor, envíeme un correo electrónico para que podamos ayudarle más. ¡Asegúrate de hacer referencia a tu reseña aquí!
Nos esforzamos por brindarles a los clientes una excelente experiencia en nuestro sitio, así que háganos saber qué podemos hacer para que obtenga una calificación de 5 estrellas.
Saludos,
Ángela
Atención al cliente de JustAnswer
AngelaWS@justanswer.com o 800-808-0645 ext. 28
Hello Anita,
Although we do not speak your language, we can use Google Translate (http://translate.google.com/) to communicate with each other.
I'm so sorry for any inconvenience and confusion about the membership charges, and if you were not able to get the answers you wanted. I would love to help you out.
I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
Naxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Google search
Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters, Fraudsters
Tip for consumers:
Fraudsters,Fraudsters,Fraudsters
Hello,
We're very sorry to hear that you feel that way.
Is there something we can do to assist you and earn a 5-star rating? Please reach out to our customer care team at solutions@justanswer.com or you can call us directly at 1-800-905-0124 (Available 6 am to 9 pm PST). Ask for our admin team and reference your review here on SiteJabber.
We look forward to hearing from you.
Best regards,
JustAnswer Customer Care Team
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Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Translated:
Hola,
Lamentamos la experiencia que tuvo en el sitio web. Me encantaría ayudarte.
Si nos envía un correo electrónico e información adicional sobre su problema, estaré feliz de revisar su cuenta y trabajar para abordar cualquier inquietud pendiente.
Atentamente,
Ángela, JA Atención al cliente
AngelaWS@justanswer.com 800-808-0645 ext. 28