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JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Ginie was able to access my computer and solve my problem in minutes. Her technical knowledge was extraordinary. Thanks for your expertise!
Date of experience: April 16, 2020
Very knowledgeable cleared up my issues about garnishment of ssi for spouse. I now have several options to clear up our issues
Date of experience: October 15, 2019
Just looking for options to solve my problem. I have a few more suggestions from those I will make a decision on which way to go to fix my problem.
Date of experience: November 12, 2020
My quote attorney unquote, that answered my question was a freaking bot. Couldn't even come close to answering my actual question.
Date of experience: May 4, 2022
Hello Michelle,
Thank you for your feedback and we're sorry if you have not gotten a satisfactory answer to your question.
If a customer is unhappy with the answer provided they can opt the Expert out so that they can work with a different Expert. We're always happy to provide assistance in finding another Expert, if needed.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
Bob the Canuck was very helpful and seemed to know the appliance well. Very friendly. We appreciated his help very much.
Date of experience: April 26, 2019
Detailed answer promptly, very promptly, and what i needed to know in order to file a complaint and hopefully resolve issue
Date of experience: July 1, 2020
I have been very satisfied with my experiences. I use this service when I want a second opinion from my vets.
Date of experience: June 2, 2016
I am amazed! Was having a problem with my dishwasher... Tyler was able to solve the problem quickly.
Thank you Tyler!
Date of experience: February 18, 2020
The answers I received where immediate and exactly what I wanted. I would recommend this sit and will use it again.
Date of experience: June 6, 2019
Since this is Tax Season, I had a question re my taxes.
I received a satisfactory answer within a few minutes.
Date of experience: February 22, 2019
Wondering who on earth to take my printer to for fixing, and, instead the answer came right to my desk. Brilliant!
Date of experience: February 1, 2016
Get the correct opinion from justAnswer before moving forward. The service is excellent and the people are very knowledgeable and caring.
Date of experience: October 15, 2019
Ron was a great help! I would definitely talk to him again. I started on the chat and finished up on the phone. It was worth it
Date of experience: December 6, 2018
The tech talked me through several methods to reboot our PC and then found the reason. I was able to get our PC up and running again
Date of experience: January 26, 2020
I wrote in to ask the doctor about an ongoing yeast infection. He was quick to respond, and was patient in answering all the questions I had.
Date of experience: December 21, 2016
The Dr. got back to me very fast. He was able to send me to the proper local resource in a timely manner. Thanks for the help
Date of experience: February 13, 2018
I got a response in a short time.
The response was to the point and answered my question very well.
I would recommend this site to anyone.
Date of experience: July 5, 2018
Excellent diagnosis - excellent instructions with excellent results at a very reasonable price. I definitely recommend this organization.
Date of experience: April 13, 2016
I am very happy to contact JustAnswer with my refrigerator problems. Within few minute I solved my refrigerator problems and saved lot of money.
Date of experience: August 5, 2020
Well worth the money! I have used the site several times and have been pleased with every engagement. The answers came promptly and reliable
Date of experience: August 4, 2020
I asked about a dental issue and was given answers. Very helpful. I was surprised it was that easy to hear from a professional.
Date of experience: February 22, 2019
The first guy helped a bit but the second guy actually got the job done. I would use just answer again in the future
Date of experience: April 25, 2017
Answer was 100% accurate and was received quickly. Very good advice and I would recommend this attorney.
Date of experience: September 30, 2019
Quick to reply and very informative. Highly recommend to anyone looking for legal advice for any situation
Date of experience: March 20, 2020
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Suzanne,
We want to make things right for you, and that includes offering a refund. Kindly get in touch with me via the provided contact details, and we'll guide you through the refund process.
Best regards,
Meg at JustAnswer Customer Care,
MegMK@justanswer.com or call 1-800-808-0645 ext. 55