- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
The information received was good it answered my question and the link gave me additional information on the subject
Date of experience: January 31, 2019
Very fast on getting back to me and give me a few ideas to follow up on. Needing more information on tax.
Date of experience: March 12, 2019
I got the information I needed to get the job don on my riding mower, was satisfied with the answer I received
Date of experience: May 15, 2020
Moose was a great help and great to work with figuring out the problem. Together we fixed the problem.
Date of experience: January 7, 2019
Don't fall for that $1 thing. They will charge you like $60 something dollars. They will not refund you
Date of experience: March 14, 2022
Hello Lorena,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you ask for the Admin Team and send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
They cancel your chat if they do not like a question. I was chatting with a customer service, and during texting a question, they canceled our chat.
Date of experience: November 8, 2022
Hello Mari,
This never should have happened. Would you please reach out to my team so we can make this right for you?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35
I am happy that I called this service. The service was efficient, expedient, and the information was accurate. Will use again in the future!
Date of experience: December 5, 2017
Service and knowledge was outstanding. Knew that the problem and how to solve it.
Was up and running the next day with no problem.
Date of experience: July 24, 2018
I want to Thank the people i talked to it was very helpful, i am now able to move forward with the subject we talked about
Date of experience: September 29, 2018
They came when they said they would, were in and out in 10 minutes, and fixed everything (new hardware was required)
Date of experience: April 14, 2016
All good now. Rob gave me the confidence needed to keep trying and all seems to be working now. Thanks Rob.
Date of experience: January 26, 2020
It was a great help and referred me to a great Technician who has helped me to solve some of problems.
Date of experience: January 25, 2020
I appreciated the information I was given it was very prompt and quick I appreciated all the help that they could provide me an assistant.
Date of experience: April 25, 2019
Happy with service, how with query the experienced and informed responder responded quickly and efficiently with needed answer.
Date of experience: July 2, 2020
I have used the service twice and found it very helpful. I would definitely recommend it and will use it again.
Date of experience: May 30, 2016
I RECENTLY WAS LOOKING UP SOME STUFF I HAVE, WHICH IS ALOT. LOL AND I BUMPED INTO A WEB SITE, THAT I COULD GET ANSWER'S ABOUT MY OLD STUFF, SO I CAN SELL IT.
Date of experience: July 26, 2016
I loved it. I interacted with two different professionals and I loved their patience. They were very accurate. I highly recommend.
Date of experience: March 19, 2020
They helped me when I needed help. Believe me and I never rate anybody, they will help you fix your problem.
Date of experience: March 13, 2016
I was impressed with how quickly I was connected to a technician and how quickly he solved my problem. Great service.
Date of experience: October 20, 2020
I found my expert to be very qualified valuation came back with prices quickly. I was very happy with my results.
Date of experience: January 2, 2020
I enjoyed the access given for me to interact with lawyers. I got the info I needed to make the best legal choice.
Date of experience: February 18, 2020
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hi Richard,
It's good to hear that the Tax Expert was able to help you out, especially given all of the new tax laws that apply this year. If you've got any follow up questions, you can always reach back out to the same Expert you've been working with to pick up where you left off.
We look forward to seeing you in the future.
Regards,
JustAnswer Customer Care