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JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I love this company. I appreciate everything, very helpful very informative. I will keep using this company.
Date of experience: January 27, 2017
Scam website, please report this website
Misleading message to deceive your wallet.
Please report this website together
Tip for consumers:
Scam website
A rip off misleading website
Date of experience: November 7, 2022
Avoid this service! They ask 2$ and then charge 40$ as membership fee to your credit card.No refund
Date of experience: November 17, 2023
Hello Esra,
Thank you for contacting JustAnswer.
We apologize for the confusion with the payment system. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Very helpful in diagnosing the problem. The responses were very prompt. The person seemed very knowledgeable.
Date of experience: October 17, 2019
The service I received was very professional. The service technician was very patient and very easy to relate to. Thank you
Date of experience: September 1, 2020
It was so pose to cost 1 usd but they started charging me 60usd a month with out asking! And They refuse to pay it back.
Date of experience: November 14, 2020
Hello Marcus,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We have reached out to you privately to gather the necessary account information so that we can take a look at your account.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
Took sometime to start chat but once going had good conversation. Got insight into what the problem could be.
Date of experience: July 1, 2020
Very knowledgeable on residential tenancy matters and the matter was resolved re paying rent before a lease is signed
Date of experience: July 26, 2019
The Expert on JustAnswer did a great job with my question. Thorough, thoughtful, yet fast. I really appreciate it. Thank you!
Date of experience: April 23, 2014
Fast response, with good information. I was able to finish the repairs on my car because of this service.
Date of experience: July 30, 2017
Was offered free trial and then charged 11 pounds please be careful if you use this site.
R G Cleaver
Date of experience: April 10, 2016
Hello, we're very sorry for any confusion or misunderstanding. The free trial offers are only shown to customers who have agreed to pay for their first question. The free trial offer covers subsequent question pages. Please send an email to support@justanswer.com if you would like assistance with your account.
Happy with the website l totally recommended to everyone that need any information for anything. Thank you
Date of experience: September 3, 2020
Great site. Really helpful with all my questions. This time it was a tax question about an employee. Thank you!
Date of experience: July 28, 2019
Reply with solution came quickly. It was something I should have thought of myself... but needed reminding!
Date of experience: August 21, 2017
Great job, always making sure I had the info and checking up, recommend justanswer.com will be using it more myself.
Date of experience: September 26, 2018
Very nicely done, great response time, friendly and responsive to my questions. Judith could not have been better.
Date of experience: August 12, 2017
Professional service, efficient and precise. Would not hesitate to use them again for technical issues.
Date of experience: November 12, 2020
Excellent response time; asked multiple questions; no rush to have me end the dialog. Will definitely use again.
Date of experience: March 30, 2016
Thanks for helping me understand that legally we can deduct items employee asks us to in writing stating what they would like withheld.
Date of experience: August 13, 2019
Prompt reply to my question by Certified vet with appropriate credentials. I would use this service again if necessary.
John
Date of experience: March 26, 2016
When I loss ability to get recorded programs the young gentleman, Josh, solved my problem immediately
Date of experience: July 2, 2020
Needed legal advice immediately and after talking to an expert I was pointed in the right direction.
Date of experience: August 29, 2019
Jake provided thorough, well thought-out troubleshooting steps to resolve my problem. Definitely recommend!
Date of experience: October 1, 2017
Beyond my Expectations! Fantastic service! Very impressed! I worked with 2 different technicians and both were amazing!
Date of experience: January 26, 2020
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
Thank you for giving us the opportunity to assist with your concern today.
Would you please reach out to my team so we can find your account and make this right for you?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35