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JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Great advice about my new cell phone. It worked on the first try. Quick, clear and easy to follow. Very satisfied.
Date of experience: January 26, 2020
Had a fairly routine question that was answered quickly and exhaustively. Very happy with the service I received
Date of experience: October 25, 2017
Do not even bother with this site cannot answer simplest questions and am still waiting for a reply 4 hrs later
Date of experience: May 22, 2022
IF you need anything done with your phones. I have Panasonic, this web site is the best. Problem solved.
Date of experience: May 16, 2016
I have an issue with a tenant. They were quick to respond and gave me helpful information. Thank You JustAnswer
Date of experience: August 6, 2020
Been pleased so far with assistance from antiques appraisers. Will continue to use until I get all my "stuff" appraised.
Date of experience: August 5, 2020
Very pleasing to speak too. Answered my questions and made me feel a lot better about the situation!
Date of experience: August 30, 2019
I'm working my way through a couple of legal questions with Amber who has provided outstanding service so far.
$#*! H.
Date of experience: November 19, 2017
Had a great experience with this site would highly recommend and will use it again if needed.
Thank you
Date of experience: March 1, 2017
Just answer provided a unique and useful service that has come in handy many times. Highly recommend for legal advice.
Date of experience: August 28, 2019
Most helpful in answering my tax question and then provided the appropriate form which I could download
Date of experience: March 18, 2017
No upfront mention on monthly fee. Just 1dollar trial. Constantly contacting me after I cancel. Stay away
Tip for consumers:
Stay away
Date of experience: July 10, 2022
Hi Pete,
Thank you for letting us know. I apologize for your experience. We can certainly make sure that we're not constantly contacting you anymore.
Please reach out to my team so we can make things right for you.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35
It has everything that a person needs like doctors(All kind of doctors), lawyers, computer engineers (both software and hardware)
Date of experience: September 16, 2019
This company lures you in with an implied $5.00 fee to ask 1 question but does not CLEARLY and FULLY DISCLOSED UP FRONT!
Date of experience: July 19, 2023
Hello Roland,
I am very sorry for any inconvenience. JustAnswer primarily offers a membership plan when new customers post their questions on the website. I apologize for any frustration this may have caused.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28
Lance was great, talks like a regular "joe" even I could understand! Will definitely try this again when needed!
Date of experience: December 27, 2018
Very helpful! Fast detailed information. With his help, I was able to get my car done right and quick!
Date of experience: June 3, 2020
The response was appropriate and gave me a different perspective on my question. I would recommend this service.
Date of experience: March 12, 2019
Everything has been settled after talking to Attorney Sean K. His input was very helpful. Thank You.
Date of experience: April 12, 2018
Title says it all. For busy multiple property owners, like myself, prompt expert legal advice is an invaluable resource.
Date of experience: February 21, 2016
Your mechanic diagnosed my problem. What I thought was going to be a 400$ +, turned into less then 200$...
Date of experience: September 30, 2019
The gentlemen ( yes 2 of them) were most helpful - polite and managed to correct my problem in pretty good time.
Date of experience: September 6, 2018
Found JustAnswer online. Had old Japanese woodblock didn't know anything about. Quick and helpful response. Will use again.
Date of experience: March 19, 2020
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Simon,
Thank you for reaching out & we're very sorry to hear that you had to wait 4 hours for a reply from your Expert.
While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com