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JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Excellent fast response and solution. Doggie is doing well now. Crisis was efficiently handled. Thank you very much.
Date of experience: May 22, 2018
Practical, accurate advice on complex immigration issues. It is a great alternative to costly lawyers.
Date of experience: December 26, 2018
Without any explanation before registration, After your first 5$ payment, you will lose 45 in some days!
Date of experience: June 4, 2020
They continue to charge membership fee after you cancel. Stay away. One of the biggest rip off there is.
Date of experience: October 2, 2022
Hello Lisa,
I'm sorry to hear this and would like to make this right for you. Would you please reach out to my team so we can find your account and make this right for you?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35
Gave a detailed symptoms that I was experiencing. Bought the recommended homeopathic remedy. Got quick results.
Date of experience: July 4, 2018
I am happy with JustAnswer service. The answer was quickly, informative, professional, and full. Thank you a lot?
Date of experience: July 9, 2019
They helped me tremendously with my 6 week old orphaned puppy. I give them a 10 star rating for sure!
Date of experience: July 25, 2018
Scammers they make it look like someone is there to answer your questions paid my $21 & 30 hrs later still waiting
Date of experience: July 11, 2017
Hello Mark,
I'm sorry to hear that you haven't seen the response from the Expert yet. The way that the site works is that you are only charged the full deposit once an Expert responds, since you're seeing the full charge amount it may be the case that you simply need help getting back to your Question & Answer thread.
We'd be happy to help get you back to the Expert and there are a couple of ways that we can do that. Our Customer Care team can be reach by phone at 1-800-509-5721 or email at support@justanswer.com, 24 hours a day. You can also navigate back to the Question & Answer thread from the My Questions page:
http://www.justanswer.com/my-questions.aspx
Simply make sure that you are logged in when you come back to the site.
If we can be of any further help or if there are any other questions that you have about your account or the site, please don't hesitate to reach back out to me here publicly or privately.
Sincerely,
Adam Roesel - Customer Care Supervisor
Support@justanswer.com
Your agent spent a lot of time trying to help me but unfortunately my deleted emails were lost forever.
Date of experience: March 19, 2016
He answered my concerns and questions whether seniors receiving social security benefits will receive a stimulus check.
Date of experience: April 17, 2020
Contacted JustAnswer for help. The response was immediate and accurate! Recommend this service very highly! Daniel
Date of experience: April 16, 2020
Wayne was so helpful. He helped guided me through steps an in 2 days had my motorcycle up and running.
Date of experience: December 3, 2018
It's like having offices of many experts, lawyers, doctors, or home advisors all right in your living room.
Date of experience: January 2, 2020
I had a nice professional conversation with Chris. He was patient and very knowledgeable about my problem.
Great job!
Date of experience: October 15, 2019
Profession information and guidance. Effective chat. Thorough. Improved my understanding of the subject
Date of experience: October 16, 2019
The lawyer answered my question and was very helpful. Would use this site again if I needed legal advice or help.
Date of experience: July 22, 2019
I've use them four times in the last two days to get input on some collectibles and antiques, very quick response. Thank you
Date of experience: August 31, 2020
Very bad service and was of no use
Wonder how a company like this exists, got nothing for my money.
Date of experience: September 5, 2023
Hello Emmanuel,
We want to address your concerns. If you could reach out to us through my contact details, we can locate your account to assist you further.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Dealt with in a professional manner. Great service. Will be upgrading the company's software.
Stay safe.
Date of experience: May 15, 2020
Ripoff beware! They hook you with a one time free question and then bill you a ridiculous monthly non refundable fee!
Date of experience: August 29, 2019
Hello Charles,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to any recurring billing.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
Was very satisfied with the quality of answers to my questions. Time was not a issue when I was moveing slow.
Date of experience: March 16, 2017
Gave me the information that I required, practical and to the point, thank you very much, I appreciate your prompot reply
Date of experience: October 14, 2019
It was a good experience the chap i spoke to was very patient with me (I'm old) and kind... and fixed up my problem which i couldn't do. Thanku
Date of experience: July 2, 2020
How wonderful it is to have access to a lawyer anytime you need for confidential advice. I highly recomend it
Date of experience: February 20, 2019
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Megi,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
We are happy to take another look at your account to make sure that it was handled in accordance with the cancellation policy. We will reach out to you privately in order to gather the necessary information to locate your account.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care