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JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Thank you for helping me with my cat. The vet was very helpful uintil i could get him to his vet within the next few days. Thank you
Date of experience: September 30, 2019
They were plesant and prompt and very helpful. The app is eay to fill out confidential. They gave me some very good legal advise.
Date of experience: December 5, 2018
The mechanic got back to me within a half hour, with diagrams and wiring schematics which helped me find the problem and correct it.
Date of experience: November 12, 2020
They make sure you're happy don't Push it But I never see out survey where they give you gotta say so much into their thing before you get out of it
Date of experience: October 15, 2019
I did ask a specific model-specific question about a refrigerator, but "experts" should either be able to provide guidance or just admit they don't know. Neither of those happened.
The initial answer didn't happen until I called to ask when I would get an answer. The initial didn't say more than could be found from youtube.
After I provided additional information on diagnostic work I had already done to isolate the area where the problem, but the next expert response was to point out that I hadn't tried things the expert suggested - despite already stated were NOT the problem, and further that I hadn't really described the problem.
Things went downhill from there where the expert essentially argued that my refrigerator did not have components that I already described multiple times were in fact there. This was after I gave the out to give up if the answer wasn't known.
Finally, the expert conceded and opened the question to another expert, but this was near the end of the 7-day trial, which at this point would not be continued.
I did get a "good faith" response from customer service apologizing and stating a 2nd expert would review. After some time, there was a response which I didn't know about (no emails like as previously) until it was "closed". The second expert started at the beginning with a generic comment and asking me what I had tried so far. I guess didn't think that as a second opinion that it might be useful to read the first round.
General comment, communicating online or by phone seemed to be a choice. I elected online thinking it would allow the expert to "follow" and digest the provided technical details. In the midst of online communication, there was an option to switch to a phone conversion, but for an additional $24. The $5 trial was a waste, $24 would certainly have been a bigger waste when I had to hang up on the expert in frustration after being told when was in front of my face in the refrigerator wasn't there.
Date of experience: June 17, 2020
Hello Barry,
Thank you for getting in touch with us about this experience. We're sorry to hear that the Appliance Experts were not able to help you with your refrigerator.
We also have the option to post images to the conversation string; this can be helpful when working through troubleshooting a mechanical or electrical issue step-by-step.
Please reach out to us if you need any further assistance with your account or the site.
Regards,
JustAnswer Customer Care
I had a question for a lawyer and solve it in 15 mns.
Great service and quick response.
I will recommend it to my friends. Thank you
Date of experience: November 15, 2017
Very accomodating and knowledgeable professionals. My query was solved quickly and accurately. Very satisfied, this is a great service.
Date of experience: September 30, 2020
My wife is very much in LUV with her 2002 x type Vehical. The ride is still comfortable and the sporty look along with the luxury style combination is AWESOME.
Date of experience: January 7, 2019
Initially the services were fantastic. I signed up to ask a couple of legal questions. I knew that I wasn't going to need the services for longer than a month so I made sure to cancel right after I had signed up. Doing so would keep me from being billed for a second month. Pearl seems to be the virtual assistant and she was very short and rude with me. On or about April 2,2022 I cancel my membership, receive chat confirmation from Pearl and I thought that was the end of it. I never received a confirmation email or text and that's when I should have realized something was wrong. Fast forward to the following month when I noticed a charge on my account from justanswer.com for another billing cycle. I try to contact them right away via chat and pearl is very short with me and continues to disconnect from my chat. At this point I'm pretty frustrated so I send an email as well as try to call the 800 number. I also continue try the chat when I finally get a hold of what Pearl and she connect's me with someone named Andre. I explain the situation to him and he still refuses to refund. Mind you I haven't used the services in 2 weeks. My experience with the customer service department was horrible. There was no professionalism and there was no courtesy. I know without a doubt that I spoke with pearl and canceled my membership on or about April 2,2022 and they failed to cancel it, charged me for another month and are now refusing to refund me. Honestly speaking to both of their customer service Representatives was like dealing with my abusive ex who tried to gaslight me all the time. I literally felt like they were gaslighting me. This is my experience with them. I highly recommend that you are very careful when dealing with them as far as your membership goes. Be very clear and make sure you receive confirmation via email or text when you decide to cancel your membership.
Tip for consumers:
Other than the poor customer service and they're complete disregard for my problem, the experts working with them to answer questions are great. It was a wonderful and inexpensive way to get some legal questions answered. Make sure you read the trial information because it's not a $1 trial, it''s $1 to verify your bank account and then they charge you $46 right away. This is another way to get you.
Date of experience: May 2, 2022
Hello Faith,
Thank you for reaching out & we're very sorry that you had such a difficult experience with customer service.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have. We will also take appropriate action with regard to the customer service agents' behavior.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
Quick, efficient service. Got me the answer to the question that I couldn't find anywhere else. The people I talked to were very polite and helpful.
Date of experience: January 8, 2019
I am a senior citizen on a limited income and had minor trouble installing a Roku stick. While trying to find information about this Roku product, Just Answer popped up so I thought it was associated with Roku somehow. I saw a $1 fee and thought I could afford that. So I gave them my bank card number. BIG MISTAKE. They charged me $46. When I contacted them asking for a refund, I received the following reply:
Hello,
Thank you for contacting JustAnswer and I appreciate you bringing this to our attention so that we can deal with this.
I can certainly understand your concern and your frustration over your charges and why you would be requesting a refund, however, I must remind you that you are not eligible for a refund.
We are very upfront to new visitors when they visit our site regarding the fees associated with the service. Before a customer is able to submit their question, they must agree to the $1 join fee as well as the monthly membership fee.
I can assure you that we've taken action to cancel your membership preventing any charges from occurring in the future.
I hope this clarifies our service for you and our stance regarding your refund request. However, should you have any other questions for us, please let us know and we'll be glad to help.
Regards,
Pearl Wilson
Ticket Details
Ticket ID: QDT-670-*******
Department: Reply@ Tickets
Type: Issue
Status: Closed
Priority: Low
Helpdesk: https://support.justanswer.com/index.php?/default_import
These con artists probably make a good living stealing, and that's what this is, from those of us who aren't always paying close attention.
My advice: Give your bank card info to Amazon and Walmart only!
Date of experience: December 6, 2021
Hello Camilla,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://www.screencast.com/t/57zCVADE
We will reach out to our Customer Support team to make sure your account was handled properly. We have opted you out of the membership and assure you that, moving forward, you will not receive any membership charges.
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at Solutions@justanswer.com or by Phone at (800) 905-0124
Best,
JustAnswer Customer Care Team
Solutions@justanswer.com
Hi yrs Al I needed was staying with the righttechnitian. And he was very good. He nailed it and Im truly grateful!
Date of experience: January 28, 2019
I purchased a new TV and failed to purchase the extended warranty. It can not be purchased after the order and you recieve the product.
Date of experience: December 7, 2016
Just needed to run a problem by them BEFORE I made a mistake. They confirmed my concerns and verified I was going down the right road.
Date of experience: August 6, 2020
I was having issues with skin rash and was told what to do and how to prevent a reoccurance! Better than what ob/gyn suggested!
Date of experience: January 26, 2017
I'm very happy to solve my questions and in confident manner thanx and answering all my questions and tell me sone advice wat to do next
Date of experience: December 6, 2018
I am trying to find out about my family. The help zI have received continues to be fantastic. It reinforces my desire to find out more.
Date of experience: October 29, 2019
I've been happy with the quick responses that I have had in receiving answers for my questions. I have learned alot in my purchasing for resale..
Date of experience: October 19, 2020
Great help thanks so much for helping me get my AC running as I live in South Carolina and it very hot.
Deb
Date of experience: July 2, 2020
Roy helped me fix my 4x4 on my Chevy had all the schematics and wiring diagrams and answered all my questions! Great guy
Date of experience: January 31, 2019
Very good service and would use again as was very helpful and easy to follow
Was campletly lost trying to retrieve forgotten
Date of experience: July 2, 2020
Hello David!
Thank you for your review.
It sounds like you had an excellent experience with the Expert that you spoke with, but it seems like you might have clicked the wrong star-rating. We'll reach out to you privately to see if we can be of any assistance.
Please let us know how we can earn 5 stars from you in the future.
Best,
JustAnswer Customer Care Team
Great service, great service, however, $37 for a long distance teelphone call seems a "little" over the top. Cheaper for me to call you.
Date of experience: April 13, 2020
I love this website-helpful and friendly. I am very happy with the responses. The staff is very friedly!
Tip for consumers:
I am an artist and I am using this service to help a friend!
Date of experience: October 14, 2019
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Richard, we're very sorry for any confusion with the charges you've received. Each transaction must be authorized by the customer in order to be processed.
We'll send a private message to you so that we can review your account and transaction history together.
Best regards,
Maureen