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JustAnswer has a rating of 4.3 stars from 8,135 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I got an answer immediately, and live chat. Overpriced tho.
Date of experience: July 19, 2014
Reasonably priced with adequate information; now, I know where my difficulties lie. Thanks.
Date of experience: March 25, 2016
Very Prompt and Professionally Handled. My Ford dealer was impressed.
Date of experience: April 4, 2016
I got very quick, easy to follow & thorough responses in walking me through a fix on my old Mac.
Date of experience: December 11, 2016
For those of us that can follow instructions from experts in the field, no better way.
Date of experience: April 28, 2016
Your staff were of great assistance. They provided a quick and positive answer.
Date of experience: May 4, 2016
All that it promises and More! Actually the only downside is writing this stupid review!
Date of experience: May 13, 2019
My car question was answered in much greater and believable detail than the Toyota dealer.
Date of experience: May 22, 2016
Took me right to the spot i had electrical problem
Date of experience: May 31, 2016
Answered all my questions in a timely manner, and was very professional. Worth every dime!
Date of experience: June 6, 2016
Just Answer is a reliable and trust site to assist individuals in meeting their goals.
Date of experience: January 29, 2016
Would recommend for the depth of objective advice received in response to our complex dispute.
Date of experience: August 2, 2016
The best, quick, professional, inexpensive bang for your buck!
Date of experience: February 28, 2016
They were very knowledgeable and solved our issue in under 20 minutes.
Date of experience: March 10, 2016
Me ha sido muy difícil acceder al servicio, he pasado por varios técnicos hasta que finalmente uno ha podido solucionar mi problema. Gracias a Jerry Hannell!
Date of experience: April 2, 2024
Péssima experiencia, uma porcaria não serve para nada,só roubam o dinheiro e não resolvem nada
Date of experience: August 14, 2024
Bonjour chers amis, j'ai été bien été assisté et guidé avec beaucoup de compétence et surtout une grande attention à mes explications. J'ai bien résolu mon problème pour l'un des récepteurs branché par cable ethernet grace à vous, l'autre en wifi ne se branche toujours pas, mais c'est indépendant de vos conseils ( très bons). C'est surtout à cause de mon fournisseur interne: La Poste / Sfr) qui est incapable de me fournir une prestation convenable. Merci et félicitations à votre assistant.
Date of experience: September 3, 2020
C'est la première fois,je ne connaissais pas,vraiment super
Service en quelques minutes
Problème de thermopompe
Date of experience: July 11, 2024
Pésimo servicio, me han cobrado un chingo de veces, y ni siquiera me dejan hacerles preguntas a los supuestos especialistas, y te siguen cobrando, que basura de sitio y estafadores.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 26, 2024
Me ase falta a prender más de la tecnología para que todo se me haga más sencillo para poder hacer lo mejor posible
Date of experience: April 3, 2024
Rapidite a repondre a mes questions et les directives a faire pour comprendre ce que je dois faire.
Entiere satisfaction
P.S.: Esperant que mes renseignements personnels seront confidentiels ex: info sur ma carte de credit. Merci
Je ne vous connaissais pas. Cest le hasard en cherchant comment rejoindre amazone.
Date of experience: April 4, 2024
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Translated:
Hola,
Lamentamos la experiencia que tuvo en el sitio web. Me encantaría ayudarte.
Si nos envía un correo electrónico e información adicional sobre su problema, estaré feliz de revisar su cuenta y trabajar para abordar cualquier inquietud pendiente.
Atentamente,
Ángela, JA Atención al cliente
AngelaWS@justanswer.com 800-808-0645 ext. 28