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JustAnswer has a rating of 4.2 stars from 7,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I contacted just answer this morning and immediately had a technician. Call me back within minutes. Jared was very helpful and very knowledgeable. It was well worth talking to this technician and it'll probably save me hundreds of dollars in repair cost.
Thank you
Searching on the web for someone to talk to you about my issue with my washing machine this seem like the place to go.
This service was so helpful in calming my nerves and giving me some peace of mind as well as clarity for up coming decisions and steps to take. Howard was extremely informative and knowledgeable about advice and how to guide me through this situation.
We had an issue with getting the mower blade to run but us senior folks were able to figure it out before we talked to the technician. He was awesome and super friendly.
Super easy and fast.
Just came up on my screen.
My 17month old multipoo ate my 15yr old multipoos medicine before I could get to him. I panicked worried it would harm him. I called within 15 minutes and after talking with the vet, my mind was at ease.
Thank you many times over!
I saw it on line and took a chance
After trudging my way through ALL of the possible help links, I got in touch with the great people at JustAnswer. I explained my very complicated problem to Steve and he (agreeing my problem needed a live person) gave me an 800 phone number to lastpass support. JustAnswer is for me A Gift From Heaven.
See above.
I needed professional help.
I need more help with my gas dryer woody was great and answered my questions. He got me to a spot that still leaves me puzzled. I need more help tried to get back to him but haven't been abalone to reach him
I need more help
I don't know
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
#1 Legal Eagle was amazing, quickly answered all me questions about an ongoing case, I'm Pro Se on. Gave me peace of mind as his suggestion was sound and correct. Fantastic service when you don't have the finacial capacity to hire a lawyer.
Stumbled upon this service searching for legal answer. Never heard of this service. Very cool.
Just dewinterized, not getting hot water. Wanted to make sure the valves were in the correct position. Had to reset outside under the paleness, now waiting to see if it worked.
Because the dealership, LazyDays never answers their phone or returns calls, or answers their tech services line or respond to any form of communication. So sorry we purchased from them!
I had a few items I needed help with identifying. Not only did Marco M help me identify them, he also provided me with specific details and an approximate value. I came back the next day and specifically requested him as I have several items I am working with. He seemed very knowledgeable and was extremely kind and patient with me.
Found on Google search
The Rep was Excellent and very patient. I would use them again.
Found on internet
As a Veteran of the United State of America with a disability, it is sad that there is literally no legal help from being taken advantage of and protection from unfairness with housing, racial discrimination, and ignoring Vertans with disabilities. This has got to stop. Thank God for Just answer as I receive tips on What to Do! This is Very helpful and it's not just for legal help! Thank you 🙏🏾 Just Answer this is the answer. Hand salute. Love Vetrans all over the world!🌎.
To receive legal heeeeeeeeelp
I've been dealing with tooth loss and major tongue issues with using the medication suboxin. I've been on this medicine for at least 25 years! And I can't find anyone to help me!
I’m trying anyone who will be willing to help me!
My wife and I thought our beloved 14 year old Schnauzer had eaten one of those Tom Cat brand mouse poison cubes. Desperate to find out symptoms and possible treatment I contacted JustAnswer. Within ten minutes I was talking to a veterinarian, who eased my concern and described signs and symptoms to look out for. As it turned out our dog may have only nibbled on the poison cube and was perfectly healthy. As any pet loving owner will attest, it's like caring for a member of the family. Very grateful for the great service and the quickness of the response from the vet.
Viewed it's web site online an reviewed posted ratings, which were very good.
It was fast simple and easy. Told the expert what was going on, I love the fact that I was able to send him, videos and pictures. Seriously great app!
I googled my question and it popped up
The expert so far have been spotted on with everything. I've had one or two experts that just download a site and ask you if you need anything else the rest of them have all walked me through my problems whether it be a vehicle or an appliance or electrical work, you're legal team is fantastic. I've used the same online Lawyer for a year now she's wonderful. She takes her time goes over things with you. Helps you out in the best way she can.
I saw your website. I was trying to fix a machine and I clicked on your app paid the fee and it mechanic picked up the question and he was excellent. He walked me through step-by-step till we found out what the problem was. It cost $1.50 to fix the problem and I had put thousands of dollars in it With mechanics that knew nothing about what the problem was and thought they did
I recently spoke with Seth From Just Answer. There is an issue With the condo I resided in regarding board compensation. He gave information on the issue that I was inaccurate with my opinion. He was quite informative. We will be following his Advice on the matter. Money well spent. Thank you.
#1 I appreciated chatting with a real person rather than a bot
#2 Lisa was knowledgeable. She was pleasant.
#3 Lisa answered my questions based on the information I gave her.
#4 she told me how to go about finding more information once I found my lease
Actually, it was the first one that came up on Google
This was an easy process and cheaper than paying $100.00 or more consultation fee. I got great advice, and no attitude, such as I'm superior and hurry up I want to move on. 100% satisfied!
I read reviews I want to know if something is bad or good.
I spoke to the wrong agency. I needed a lawyer. This site may good for questions only however not for $46 per month.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
JustAnswer went above and beyond my expectations. JustAnswer went to contact a company about tracking my order, and JustAnswer came up for me to contact. What's the energy information they were able to find out that the company was a scam and took my money. Thanks to JustAnswer, I was able to get my money back.
Our 13yo Jack Russel had an open wound on her shoulder. My sil went into the kitchen and heard her panting. It was 3:15am and the nearest 24/7 vet was across town, but I found JustAnswer and gave it a try. Dr. Perry was awesome and patient with us. We did what he said and she is now sleeping in her kennel
When our dog showed signs of distress and the nearest 24/7 vet was clear across town, it’s 3:15am, so I tried this out.
I was given highly specific advice, which has pointed me in the right direction. The MD, who is also a pharmacist, knew exactly what he was talking about.
The response was polite and possibly helpful, I'll let you know after I get the filter and try it out then I'll let you know the results.
It’s what came up when I looked into customer service.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Very informative patient great answers great advice sort of plan moving forward for me and my doctor I have now Just made me feel a little bit more confident about how sciatic nerve pain happens so as I'm talking to the doctor I can be more informed to ask different questions that I should be asking
Cuz I wanted just an answer.
Overall I'm very happy with this app. I use it mainly to determine the value of items, such as art, collectibles and antiques to learn more about them as a reseller. My only issue with this site is they advertise it as unlimited questions but really you are limited to 20 a month and I've been blocked twice as a result.
Twice I contacted them because they blocked me and they told me I went over the amount of questions I’m allowed to ask. I told them they advertise as unlimited.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35