JustAnswer has a rating of 4.2 stars from 7,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
It was quick and easy. I got the answers I needed to proceed with getting out of my disagreement with my brother
Found it by searching Google. Tried it out. Was able to answer the questions I had and how to fix them
I'm recently retired. I was an expert with a PhD in my career. But my DIY skills about everything else are, say limited. I tried this a month or so ago with a specific question. Have used them twice since. All 3 sessions were a success in that I got my problem fixed.
It was a default option for help with Relink camera issues. I think.
My Internet was changed. Could no longer run on my systems purchase a new computer. Then had to re-add Wifi to my printer. Did not know my old password. He helped me get it re-reset and also added my printer to my new laptop. He was quick, and very, very patient.
He was excellent and had The patiences of working with Helen Keller!!
To be honest, it was a number that printed out from here Packard on the printer startup pages.
Your answer did fix my problem, the exact charge wasn't made very clear at the start and was greater then I expected but since the answer did help resolve my issue I paid and it was ok. In future perhaps the exact charges could be more up front.
I have a serious case of Hives, and I found Just answer on Google. They were able to immediately connect me with a dermatologist who successfully diagnosed me and advised treatment. Great experience overall
My tech Matt tried to go through a lot of the options for reseting my Hestan dishwasher, but it is a somewhat obscure brand and there is not a lot of information available (bad on me for buying a non-mainstream appliance). While I still have the problem, he determined that my dishwasher was still under warranty and gave me the service number where I'm hoping they can repair it without issue.
I'm a DIY guy so I wanted to try to resolve the issue as quickly as possible for as little as possible.
The technician was fantastic. It's difficult to fix a machine — a very expensive coffee/cappuccino machine — over the phone, but your technician, Canuck the Pro, hung in with me and provided me with excellent advice to fix my machine. It was quick too.
Your App, however, stinks. I input my phone number, as instructed by the app, so that I would get a link to sign in, but you never sent me a link. This was AFTER I paid my $$ and before I talked to the technician. I did it at least 5 times, but never received and app. I thought I had been scammed. Wasn't a comforting feeling.
I think it was a bot, not a real person. Again, not a comforting feeling.
Because it was the first thing that came up when I queried Google re my Jura machine.
Lawyer was experienced. Able to listen to my issue and then provide advice using the laws in my state.
I was responded to immediately online
They answered me in 24 hrs I gave him the information that was in the text! This get expensive and to have to take a loan out for this purpose! I'm just trying to do the right thing. For one of the nicest caring nurturing who love his daughter more than he love himself! The mom is 29 and has a total of 5 all boys and except
His Daugther! She is on public assistance! His daughter has to bathe as soon as she gets there they have no shower that works. She’s only 9! And she’s the go between for the adults
I stripped the deteriorated decking material on a 20 yr old deck. Expectig the joits and railing to be deterioriated, there appeared no rotted material. My questions were a laundry list of of improvements before installing the new decking using to existing materials, and the answered were answered with clarity.
Google search
Phil was able to answer my questions swiftly and really helped put my mind to ease. He is very knowledgeable and knows the nitty gritty things.
I recommend him!
I am very satisfied with the answer, however, because it was highly technical, I would like to the gentleman again.
The gentleman was right on the money, however, because the subject was highly technical, I would like to speak to the gentleman again. I will call him on Monday July 1, 2024
I exhausted all venues, and nothing worked.
Debra was able to let me know my answer in a timely manner and it was much appreciated.
The link for the site occurred while I searching for some information.
I have 2 rescue kittens, one with an upper respiratory infection. Dr. Mike was able to give me the names of OTC meds to help him that I could afford. I was able to send photos of the fur loss and Dr. Mike was able to give me shampoo and ointment names to buy OTC as well. He was caring, understood my issues and was able to help my little fur babies. Will definitely be using Just Answer again for sure!
It was a weekend and my little guy couldn't wait for weeks or a month for an appointment. I also didn't have money for vet visits plus medications.
I googled Whirpool and was immediately connected via chat. Spoke with a technician within minutes and got the answers I needed.
Excellent response time and my questions answered quickly. Thank you for your prompt service!
I came up when I googled Whirpool questions so I went with it.
Due to the complex nature of the actual problem requires the car to be scanned. Alex suggested to stay with dealer suggestion wait for their response
When signing up, I was informed it would cost me $1 and that it would be refundable. What they don't tell you up front is that in 30 days you would be billed $55 monthly whether you continued using the service or not.
Second, I clearly indicated that I needed to chat via text since the issue was with my iPhone. What then did they do? They called. I ended up driving to an AT&T store and they took care of my concern in less than 5 minutes at no charge.
JustAnswer popped up in the search engine.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had difficulty signing on and understanding how app works. (I'm over 70 and may be part of the problem. Computers were just coming in when I was in college)
The technician asigned to my problem was very knowledgeable, addressed it quickly, and very clearly.
Holdup to complete the repair is on "my end."
Showed up on Google search.
The doctor. Made me feel better about the situation with my 2 year old. Female. Cat.
I was worried about my kitty
My only complaint is... it's kind of pricey. And I just wish I could pay for one question at a time instead of signing up for monthly subscription at a time and then have to cancel through PayPal.
Last resort of trying to get an answer to my question.
Rebecca was extremely calm and helpful and empathetic with her phone call regarding my lost pet. She showed to truly care and gave me all the pointers possible. I truly appreciate speaking to her today.
It was good other than texting instructions always becomes difficult through a back and forth text. He did eventually help me find the answers to my dilemma. Thanks for the help.
I was sent there after I googled my question about resetting the time on my Fitbit.
Last Sunday I was put on hold for a call and waited more than an hour. I then hang up. Besides, I don't know why the first 2 calls to me never reached me or never ringed. Recently I keep receiving calls 100% good. It is really weird why this time calls came in as shown but never rang. Probably it is because of Sunday?
I believe as a result of being helped by People Clerk company so I trust you.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28