JustAnswer has a rating of 4.2 stars from 7,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
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This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I was having an issue with bumps behind my head, initially I thought it was AKN but when I contacted Justanswer I was assigned Dr. khan who with the picture I sent was able to give a preliminary diagnosis and suggested a treat, which when applied, the issue is getting better. I just wish the relief from the pain is a bit faster. In all I say thank you Dr. Khan
I saw it on google came up when I was searching for help
This is a very informative site, and the technician I had didn't speak over my head about what I needed to know. He helped me with a site that has the parts for what I need, possible warranty information, and lawsuit on the part.
Jaired helped me with the LG refrigerator/ freezer issues I am having. He broke it down, didn't speak to me as if I was dumb, nor over my head. He also helped me with finding replacement parts, the warranty under 5 years, as well as the lawsuits for the part that has been going out. He was well versed in all things refrigeration.
I stumbled upon the site actually, but was reading some of the answers that had been given in examples on Google. It did seem to match the responses I needed, along with simple explanations, and being informative. This site gives options on how to chat with an expert, and for me I love that. I do not always have time to speak to somebody via telephone.
I had to pull one star back because it took a long time to connect with a Pro.
Once connected, Daniel was great. His guidance was spot on. He kept me off a potentially expensive path. Great job!
My online e research was in inconlusive. I need a certain answer.
I belong once before.but cancelled. It was not the right time.This time was the right time.Timing cam be everything.
It was a good experience. I did get my 42.00 for the month. In 2 to 3 days. Glad I rejoined.
Because some times all you need is a little support that does not come with a big big bill.
I need help on finding out about my auto insurance settlement and GAP insurance. The accident occurred in February, and it was lingering, and I was not getting any solid answers on the GAP. The attorney. Explained the situation and probable outcome. That put things into perspective enough for me to think it through and take action. That is what I needed. Sometimes it's immediate help rather than having to drive to someone's office and wait and be charged an outrageous fee.
I already had a membership and I knew they would provide a quick to the point response as well as any further action if needed.
I had a last minute FMLA question before shift today and panicked looking it up online but found this, Legal Eagle was quick to respon, kind and informative. Would definitely recommend. I got the answer I needed and was able to get insight on what to do next with employer and doctor.
Was hopeful in get getting a fast response in something I needed answered soon. I've used it before in the past for my dog when he was having sudden seizures (before, during and after calling Emergency Vets) and couldn't be more thankful for them.
The Laptop would turn on, would not let me login. Your experts guided me through to reset up and I managed the reset.
Great service, very patient, helpful a and supportive.
I think I used JustAnswer a few years back, I actually found you on the web again.
I received a letter today ( Saturday) for my son to appear in court in NY, a state we no longer reside in. It was terrifying and I was afraid to call the town justice who sent it. David, the attorney I spoke with on just answer was kind, patient, knowledgeable and understanding. He provided me with instant reassurance and now I can go on with my weekend.
I used it in the past and worked wonderfully!
My RV runs fine on generator but stays on 50A when plugged into 110V. On 110V, the AC, the microwave, and the two TVs are not working. John helped me diagnose the problem, which seems to be the transfer switch. Won't know for sure until I change it.
Searching the internet and this site seemed to be the best.
We came home from vacation and found our air conditioner not working. We have a Nest thermostat so it told us the RH wire was not getting power. I googled why and how to fix it and came across JustAnswer. After explaining our situation, paying $35, I had a tech call me with 1 minute! A few minutes on the phone he was able to troubleshoot the issue and within minutes our a/c was fixed!
It came us first on my Google search looking for an answer on how to troubleshoot our a/c and power issue.
I thought the service was free but there was a $5 fee which I would say is worth the information you can get. Someone named Dan helped me he answered my questions and told me what I could do and told me if it didn't work to then get a lawyer. I never knew what he told was an option. I hope it works if not I no there isn't more I can do besides get a lawyer.
First pick in my searches
Very knowledgeable about the questions I asked and got the right answers very happy with the results
The very was very responsive and kind. She gave clear direction and followed up with written direction.
Needed urgent direction
My puppy ate a Advil I dropped on the floor and I was freaking out. It was Sunday and I couldn't reach our vet.
I found you on line and the Vet was great. In a fast reply.
Thanks
Even though we could not fix the problem, Victor Luna stuck with it and kept trying different options. I appreciated that.
Found it in a search.
Do you have a friend who always knows a guy? Just answer is your guy! My cat got sick, and because I live on an island none of the vets could see me right away. The vet I was able to connect with on here, me piece of mind until I could get her into her vet the next day. I figured I would keep it for a month and then cancel it. It's been a month and a half and I've already talked to 4 different experts. Just today I talked to a mechanic. You will be surprised by how much you use it.
The wide range of experts.
He was so helpful and friendly 😃 and got me to the right information at a great time
He was so friendly and he knew exactly what I needed 😄
I just wanted to know where to go asap
I will not go into specifics, however I needed legal advice and was helped within minutes. The attorney was amazing very knowledgeable and patient as well as empathetic.
I had deleted Facebook but was still getting notifications even though I had deleted the email and apps associated with the account. I was able to get step by step directions and instant feedback and answers to my questions right away
I needed tech help fast. They were fast and helped fixed my problem
The expert was helpful friendly and eager to help. I needed to get the model number out whirlpool accubake system. I was able to find it with an old documentation.
Because it was the truth
Mr. Anan paid for every detail I wrote and gave a structured answer to all my questions. It is definitely the best advise so far I got.
Just came across..
Both the assistant and the veterinarian were very respectful and courteous.Answer my questions fully and make sure that I was satisfied before we stopped communicating
It is convenient and quick.
Although my problem ended up to be a simple oversight, your technician was very methodical in is diagnoses. He was patient and worked me to the point that I was able to find my glaring mistake.
Just found it on the search and you were willing to chat.
I had a customer truck that was giving me many issues electrical wise. The tech who helped me stuck with me all the way till the end until the problem was resolved. Provided me with step by step checks, diagrams and great information. Will definitely continue to use this service!
I saw this advertised on google and gave it a shot. Saw a few questions that were answered and good info provided so it was worth a shot.
I talked to a rep for $5. I cancelled the same day so I wouldn't be charge $40 subscription. My credit card still has a $45 charge on it.
It came up when I wen to the Kohler web site. I thought it was affiliated with Kohler. It wasn't. But the rep did give me the kohler customer service number to call. Stupid me for agreeing to pay $5 for the help.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28