JustAnswer has a rating of 4.2 stars from 7,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I have used this service many times. I feel confident and very pleased with all the physicians that have given me advice. Extremely glad I have this service.
All the doctors have been very knowledgeable and kind. Every piece of information has been right on.
Questions are answered very timely.
I would live to talk to him again. Thought I had solved the problem but did not. I think my email address is coming up your email address when I try to use it. Please a contact would be greatly appreciated! Thank you! Jeanne
I would live to talk to him again. Thought I had solved the problem but did not. I think my email address is coming up your email address when I try to use it. Please a contact would be greatly appreciated! Thank you! Jeanne
No sooner did I Google my issue and I got a chat request from Just Answer. After answering a few questions about my issue I was assured that a Yamaha marine expert would be reaching out to me. In less than a minute I was in contact with Quinn who helped me solve my frustrating issue.
They popped up in my google search and appeared professional and efficient.
My dog was having some intestinal issues, but I wasn't sure I needed an ER visit. Dr. Kim was quick and answered all of my questions. Maggie is starting to feel better, and I saved some money.
Google reviews were good.
After my sister passed away after a long illness, I had questions about legal issues, and the lawyers at JustAnswers took the time to answer any questions, and downloaded and sent me any forms that I needed.That really helped a lot.
Didn’t have a lot of money to hire an estate lawyer.
Service was very busy but a vet got to me as soon as she could and was very helpful and confirmed what I was suspecting. I gave her straight facts no lingering details and she quickly diagnosed and gave me instructions on how to treat and let me know if I needed any help they were a chat away! Well worth the money and peace of mind!
I had read the reviews and made a choice to join based on others positive experiences.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
This site makes the difficult job of assessing abd appraising one's things much less painful. Speedy (in fact, instant) response, very clear. Seemed fair and honest.
Looking around online. This was the only one to actually answer and seem like it was by humans.
The first time I asked a question, I got an answer I could use. So I asked several more, and I learned enough from the answers, that I had enough knowledge to guide me forward. I was very pleased, and I signed up for membership. I continue to use the service for answers to important legal matters.
LegalDan was so helpful and encouraging that I decided that he was the guy I wanted in my corner.
Doctor asked right questions and prescribed right remedies. Would have preferred to communicate via pc rather than silly small phone screen and keyboard
To get quick answer not requiring to set up appointment and driving there when I am in less than optimal condition
I'm a new chicken mom and finding a vet to see them when they were sick was next to impossible unless I was willing to pay a fortune. I can't tell you how JusAnswer's vet service saved me today! I'm so thankful I found this service and wouldn't hesitate to use it again. I also appreciate how the chat it left open for a few extra days for any follow up questions.
I wasn’t able to find help near me!
I had a question regarding legal ramifications with a store and the attorney was so kind and shared what recourse although none was available and also what to ask when our co tact the corporate office about a document i signed
I saw a similar situation on it that my husband sent to me
André, my HVAC tech was awesome! He was so kind, knowledgeable and most importantly PATIENT with me while I gathered tools and tried to follow his instructions(he even cheered me on at one point by telling me I "could do this") It was definitely a much better experience than I expected and I will use this service again for sure!
Internet search said you were the place to go for answers
After having to replace the ignition key barrel the car would turn over but not start. I contacted Just Ask and was given great advice by Eric. For some reason the respect took much longer than expected but it worked in the end.
The idea of discussing the problem with an expert seemed the best way to solve the issue
I have two pure bed dogs that ate coffee, which is very toxic. I received help immediately. The Vet stayed with me, continually checking on progress, for the whole time to ensure our dogs were in the clear and were fine! What I liked most was that the Vet didn't just tell me what to do, but he was with me the whole time…. That is great customer service! Best call ever ever made!
Honestly, lots of options, but this site was cheaper than the other sites and had excellent reviews.
M We are currently experiencing an issue with our Uconnect system in our 2015 jeep grand Cherokee. We use the just answer service to connect with a mechanic for assistance. Luckily, I'm mechanic was able to respond fairly quickly and assist us with a solution. Harris was a great help to us. Five stars all the way.
It seemed convenient.
My Operator was a well groomed and more than satisfactory agent. He lit it up. I did some practical stuff but he did the lions share of the work. Very impressive. His confidence was both immovable and calming. Great experience and worth the money….by far worth the money.
First one I saw.
The mechanic answered all of my questions and shared a pdf for me to fix the issue with key fob programming
Needed a second opinion
I'm trying to diagnose the problem with my daughter's car. When I asked what the possible issues could be and how easily it was to replace or repair I was met with a straight answer and then asked if I had any more questions they could help me with. I appreciated it.
When researching possible issues with the vehicle online I saw the JustAnswer site and read the questions and answers of others who were having issues with the same model vehicle so I felt like they would be helpful and not give me the answer of take it to the dealer or mechanic as my only option.
Called confused, watched to many utube videos. I need a new exh. Manifold, i was told I could NOT use a after market exh. Manifold due to the cat. Would not meet the required specs for the down stream o2 sensor and would cause a check engine light to come on. The just answer mechanic that I spoke to stated that was typical true BUT there are oem after market parts that actually do meet the strict specs. For parts needed. He recommended a magnaflow system. And it's $ 900.00 cheaper then going to subaru.
I had become totally confused on the repair that I have to make to my exhaust system in reference to after market parts and quality of such, dealer wanted $ 1,800. Just for the manifold, found out that a equal aftermarket one was available for half the price
It was very reassuring to get answers to my questions instantly.My level of anxiety has been reduced,and Im not so worried about the situation now.it was a great help!
I looked for cat veterinarian advice
I was getting very concerned in the middle of the night. The doctor that called (very quickly!) was helpful and able to calm me down. She couldn't say what was wrong, of course. But gave me some ideas of what could be going on. She was knowledgeable and caring. Thanks so much for the help.
I've been helping my mother clean out her attic and basement and finding many antique items of which we know nothing about. The experts on JustAnswer are able to tell me about the items and their value. I'm glad we didn't just throw them out!
To help with knowledge I am unfamiliar with.
Joey the lawyer gave amazing advice to help me deal with a problem I was having with a tenant. He called right away and the signup process was quick and easy. Highly recommend this app and the experts on it are 100% legitimate.
24/7 quick and easy access to professionals who can provide sound legal advice.
After trying to fill out a form for customer support I gave in and contacted support. They couldn't help and advised me to use the phone number provided.i did ask who I was calling and was told to follow the steps
I have used them before
My Panasonic microwave is only 15 months old and quit working. After some questions and answers my choice was to spend hundreds fixing it or get a new one. The technician was nice and helpful.
I didn't speak with anyone from the Panasonic company. I feel I am owed a new microwave.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Roy,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35