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JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I tried to put 25.00 dollars on my account
Uber refuse to allow
Now I have uninstalled app I will find new server
Thanks for discrimination against me
Because customer service refuses to help
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had a question regarding a cancer. I was first notified a dermatologist would call me. Then notified the dermatologist was not available, I was shown a ob/gyn would call me. I tried to cancel many times.
no answer customer no service
I must have been completely out of my mind to even consider such a thing on the internet zero stars from me
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Excellent response!
Excellent knowledge!
Also polite!
Good experience!
Excellent response!
Excellent knowledge!
Also polite!
Good experience!
It was fast and helpful. The tech was knowledgeable and went above and beyond.
Google search led me here.
I was given very helpful information along with websites available for possible future needs. Absolutely relieved my mind, in more ways than one re: the direction to take.
I chose JustAnswer because I have no knowledge of the way the law works, especially criminally and needed guidance. I am so grateful for the help they provided.
Got a fast & easy response from just ask when our portable AC quit working.
Hadn’t tried it before but it popped up when I was googling for troubleshooting and I’m glad I tried it!
Though texting probably isn't the best method for troubleshooting it does work.
Desperation
I was very pleased with the quick response. Professionally handled.
When I described the issues with my vehicle and the frustration with my dealership, your advisor immediately identified the problem and suggested how to deal with my dealership - which I did and now the issue with my vehicle are being corrected. Thank you!
Came across JA by accident and gave it a shot!
With UPS very frustrating. With this representative it was exceptionally good because he never gave up trying to help.
I believe through Nordstrom when I call for answers. Regarding my delivery.
UPS denied delivery Saturday because I was not home. I simply wanted to speak to A UPS
REPRESENTATIVE. That was my reason for seeking assistance
Tried to detach a handle from this mower, so I could lift the hande to a working position. There was a pin holding the handle down. Donald helped me figure it out. He knew just the right questions to clarify. Was quick, efficient and nice. I appreciated the help
Couldn't find anything about the issue on the net. So Just find was on the net.
I enjoy going through the documents supplied and may have found the ship judging by the year of arrival in South Island Nz
Well I didn’t I stumbled on it as I was searching fo information
Robert was very professional and helpful through the process of fixing the refrigerator in the RV. He was very kind and and waited for me to go through the process. I felt very comfortable and not rushed. Thank you Robert.
I went on line asking about help for RV problems and JustAnswer came up.
My advisor was very quick, concise and polite. Would recommend this service to anyone need to answer questions regarding the law.
Google search
I had to reach out to see how I can help my bearded dragon, he has plugged pores down by his legs and across his belly and I was able to reach out to a Vet. Ans she was so...very helpful!
Because I have had good help in the past from Just Answer.
I really enjoyed the service, very honest answers with no pressure. I was able to fix the problem myself, saving myself $100s in repairs and/or replacement.
I had the basic knowledge I needed to fix it, just needed a bit of guidance in one area.
Tamir could not fix the lousy experience I. Had with Fracture Support but his support was exemplary
Thanks for great service
Tamir is awesome.
Referred by the ankles at Fracture Support.com
He gave me as much advise as possible and advised me that he would reach out later with additional info to help me pertaining to my particular situation.
Google recommended the website.
Ryan listened and asked questions. We had been told the problem was going to be expensive
He solved our problem with a $30.00 fix instead of the $400.00 we were yold to do.
I found it on the internet.
I had a question that I did not wish to make public. The lawyer I texted with was excellent and answered my question very satisfactorily.
I think so, but I’m not positive. I called customer service to cancel my membership. So far, I have not been charged. If I am charged, I expect I should be able to use this lawyer for the coming month, correct?
It said it would only cost five dollars. It actually cost 65 but I got my question answered and that was worth it to me.
Attorney answered my questions and gave me an alternate perspective on my situation. Very encouraging
Needed to ask a legal question
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Joseph,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35