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JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I have heard from the customer service that I should look for my delivery in six to eight days. I used the just answer medium. This is a bright Answer because it really brighten up my day.
It was good because I heard the item found. And where it found
I choose just Answer because I read some other reviews and know that all cannot be untruth even when all may not be true. But I find a balance to use it.
I was told there would be a $5.00 refundable charge for using your service. My AMEX Card has just been charged $46. I have no intention of paying that charge.
The answer to my question was satifactory and worth the $5.00 I expected to be charged.
I was automatically referred to you.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Attorney Matt was very helpful in answering my legal questions today regarding education law. He was friendly and thorough in identifying the correct question and providing the answers.
I appreciated the response time.
Mike V., had more knowledge than the others even at the shops. A buddy and I were speaking we had thought the granny or torque converter. Mike V did mention and is pretty certain the torque converter. I had never had a torque converter go bad but I do believe these converters are poor designed.
Thank you Mike V.
Just there on the web.
Every step he told me to do on my computer. I had already done on my own. I spent more time waiting for him to come back with a suggestion. I cannot believe I am going to be charged for this
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I gave you a 4 star review, which is the highest reviews I'll give to anyone. Again, thank you so much for your help.
The technician was knowledgeable, patient and soft spoken. I'm glad I had his assistance.
It's what popped up on my Google search
Sold on this service thanks to Jan! She answered all my questions and pointed me in the right direction.
Thank you Jan
He had not only knowledge but 40 years experience to go with it. Critical when looking for history of the many problems an Auto can have. What's most likely to happen is priceless information.
Great
There was some background on my problem with just answer already.
I chatted with Mike Phillips who answer my question within a timely manner with great customer service and reliable and accurate information.
I texted IRS for advice on my unfiled taxes and was referred to JustAnswer. Very soon a CPA texted me a detailed assessment of my situation and recommended specific steps I need to take, including use of a certain IRS document that will help retrieve past income statements. Thorough, professional, and tailored to my particular problems. Clearly this CPA carefully read my original query to IRS, as I was told he would. I was amazed at the speed and efficiency of the entire experience.
I did not choose JustAnswer. It was chosen for me, by the IRS. My understanding was that my first text was referred to an IRS accountant, who then decided the best avenue of inquiry for me was JustAnswer. I was then shown a “Click Here” instruction that took me to JA. Is that a “choice”? Pul-eez! What else should I have done? I know nothing about taxes. I rely on the expertise of others. My tax man of 40 years had died and his successor was temporary and unreachable.I felt the IRS would affiliate itself only with top-notch organizations.
I've found this service on line and I got immediately contact by chatmy choose cause I live at the other side of the world. I got my advice what I needed. So very satisfied
Found on the web
This was my first time using just ask and I needed a veterinarians input on a situation with my four year-old Shih Tzu. I'm camping and don't have any veterinarians close by or available so reach out to them provided them with the information that they requested and within minutes, I had a response from a license to veterinarian, provide me with professional Opinion, as to what the diagnosis was to my dog and recommendation for some over-the-counter remedies to use until I can get my little Shih Tzu to her veterinarian on Monday. So I followed their directions went to the store purchased what they requested or suggested did my little in-home at home in my RV treatment to my Shih Tzu and today she is a little better. I bet I have to continue with the process until I can get my dog into the vet almost due to. I didn't know what to do with my dog if it was severe enough to leave and I've been able to stay and she goes to the vet tomorrow thank you thank you thank you to just answer!
There are no emergency veterinarians in my area due to a camping trip so I search the Internet and found just answer
Installing a Koldfront through the wall unit, which the manual did not tell us, or show us anything like you have today. You walked me through and I appreciate it.
I thought I’d try it because it said $1…. But it charged me $47! I still have to figure that part out though.
Other than the price changing on me, the help was awesome!
Richard was great. Had my dead Roku box up n running in less 5 minutes. Call me back personally. Great app n business.
Just a guess go lucky
Dr. Rebecca was very thorough and kind. She was very willing to answer all my questions, and explained things clearly. I will use this service again for sure, as well as recommend to others.
I was looking for some help deciding if I needed to seek emergency care, so I searched online for a vet and you came up.
It was a quick answer to my question. I can't believe you can get this level of support for so little money. Thank you!
Found it on Google
That veterinarian service is just awesome.
They were very quick to come back to me.
They asked the right questions and gave me useful and reassuring information.
Products used:
On line veterinarian consultation
I had a number of pieces that needed researched and valued. Response was very timely. I am satisfied with the experience.
I have used them before and am currently enrolled with the service.
Our puppy got hold of bottles of Vitamins C and D and Biotin and consumed about 100-120 pills. We received a quick response from the Vet and the advice was very helpful.
Having a new puppy and justAnswer having the knowledgeable veterinarians on call made it very comfortable for me to get answers for my puppy's issue
Just came across looking for an answer to my puppy's problem
I was almost shocked at how easy and quickly I was connected with a professional veterinarian by phone! It was in the middle of the night, my time.
The Dr. knew how to ask the right questions that would help me give her the best response so she could quickly advise me.
Also, she was a good listener. I feel she went above and beyond what I expected when it came to possible causes and recomendations to help me give my dog some releif.
My own vet (which I've used for 20+ years) didn't seem to put as much thought into the "why's" of the condition my dog seems to be suffering from as Dr. Finlay did.
Based on my experience with Dr. Finlay, PhD. I will highly recomend this app to all my friends (who are ALL dog lovers)!
Linda Armstrong
HI
Was searching for an answer about what I could give my dog for pain, and somehow I was directed to this sight
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I feel like the doctor helped me with my dog's problem and made me more comfortable with what was going on. Good advice and product information. I'm glad I did this
I didn't really choose JustAnswer. I typed into Google my dog's problem and I guess it was one of the options that I got.
Your expert was very sympathetic and guided me to the place where I could file a complaint with the state about this bank in my state.
I was sent there by six on your side.
My pup was sick. I contacted the service and the vetrenarian helped me understand what might be going on. She was right. I was freaking out until her help.
I was looking for answers and I just found it.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28