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JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Terry provided a thorough and professional review how to get my Jura Capresso machine restarted. Many thanks for his patience, calm manner and complete review. Problem solved.
Wonderful experience. Handled all by telephone, timely and professionally. Service consultant was expert, friendly and calming.
Recommended online from Jura.
The help I received was helpful, honest and to the point. Unfortunately my issues were unsolvable and they referred me to another company that took the information and hopefully will help to another level.
I was looking for advice and this company came up in my search for answers.
Boy, I was not disappointed at all and I was not left with any questions. My expert provided me with complete instructions on what to do and when.
Googled my problem and I did not see a video that gave the information I was looking for so I took a chance with justAnswer.
I got in contact with Edward about the issue that I had with my stepdaughters Kia Sorrento electrical problem. He was a big help got me the schematics that I actually needed so I can effectively go through the process of isolation. He was a big help and there if I need him if the problem remains very glad I subscribed
Last ditch effort before taking the Kia into a certified Kia repair center booked out one month before they can address it.
Seth esq. Was very knowledgeable about my issue and gave me some information on how to solve my problem.
I wanted a quick and knowledgeable answer. To take care of my issues promptly.
Select Home Warranty has owed me a $150 reimbursement check since February. I've called well over a dozen times to no avail. Yesterday when I requested to cancel with them due to the horrific experience I've had, I was told I would forfeit the money they owe me! I paid for 3 years of service 8 months ago. I'm owed a refund for the unused coverage and $150. They're attempting to hold me and my money hostage! Just Answers was a Godsend. They told me who to file complaints with and what my next steps should be.
I was desperate and they were very convenient and professional.
Greg was great. Quickly figured out what I should do to fix the issue and hung in there with me until everything worked out. Great customer relations.
Website led me there
So easy to use very knowledgeable and caring. Will definitely use again in the future. With 4 dogs I am sure I will need it.
Live in the country over 30 minutes from the vet and Friday is a busy day for them sometimes have to wait a while to get an answer about we should do
Outstanding I was surprised how quickly and professional you guys answer my text and all my questions
Like I said, it was very quickly on the text. I have somebody less than a minute helping me.
When I exported videos, they became overexposed. The tech helped me adjust the exposure and highlight prior to exporting. That seemed to help some.
Google search.
I paid my account in full but the company were still taking my money but CF helped me and now I can sleep and live my life free from calls, thank you CF,a job well done
I knew they could shack them up a I could get Justice, I just needed to get them to see that I have already paid in full. There was no need to keep taken from me and I thank them for what they do but I might eat them again. Who knows, but if I do they'll be there
POINTED OUT THE CHALLENGES IN CASE LAW. SUING THE FOREST SERVICE IS DIFFICULT BECAUSE OF SOVEREIGN IMMUNITY. HE EXPLAINED THE LAWS AND BREACH OD CONDUCT.
USED YOU BEFORE
I have a severely complicated legal issue, and my response was delivered immediately.
The reply was exact and thorough, and it addressed each of the many complex details and issues with 100% focus to perform in the highest and best way.
I'm not a bot, just a unlucky guy with difficult legal circumstance, and JustAnswer already reinforced my understanding of the law.
It's great they are available 24 hours a day with live replies too!
Desperation
Ai had a minor laptop issue. The expert solved it and patiently answered all my questions. He also did it in a friendly manner.
I live in the Canadian Arctic so there are no real tech services here. A friend of mine suggested your service.
Mistakenly gave my dog my blood pressure med instead of her medication. Spoke with a veterinarian who answered my questions promptly and assured me that may dog would be ok. Highly recommend
Did Google search for poison control for dogs and your site was second on the list. Chose at random
My pet dog injured herself & I was unsure if she needed medical attention or if I could provide care for her. The vet responded very quickly to my questions & I was able to get my fur baby the medical attention she needed. I felt very well taken care of & vet was very attentive to my needs.
First I found online ad, used app & decided to keep for future use
I was given the correct help that saved me from purchasing a new Freezer/Refridg unit. Matthew was very informative and patient talking me step by step in what to do.
I needed help trying to figure out if fraud had been committed in a real estate transaction and I was able to get immediate help and an answer. Super easy, helpful, and quick.
I received prompt and professional answers. I'm not tech savvy but I received answers I could understand.
I have used this service in the past.
I have asked many questions about different problems and I they have done there best giving me answer, to what I should look at or ware somthing is located at.
There is all ways someone that will answer you not like going too a form and having to keep checking back to see if anyone has left a replay
I had concerns and questions about my dogs recent spaying and I was reassured and comforted after describing her symptoms and pictures.
They offered to follow up after.
They were wonderful helpers. I'm no wiz at computers so I depended on them for everything. Thank you.👍😊
Signed me up for a membership without asking or telling. Only mentioned $1. This is very dishonest. Cancel immediately.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I could not get my phone to work with a certain app but after my session with your professional the issue was resolved and all is well!
It came up in a Google search
Blake was very professional, detailed and gave me valuable advice and other suggestions. Good to know Blake, he is a valuable asset of the firm.
Have been a member for a while
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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28