JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Always EXTREMELY fast and courteous experts every time I have a question. I use this app to help with my re-sell business, and it has come in clutch so many times.
Originally used for veterinary questions, I now use for my reselling business for antiques and vintage home goods.
They gave me when my item was made and by whom. Some history on the item. The appraisal gave me a price range and history of sales which was helpful. It was quick and easy.
Easy chatting online and time differences weren't an issue.
In fixing my Craftsman riding lawn mower, I ran into a problem with the blade engagement cable.E. JustAnswer's designated technician, D. E. DeLatte, was patient (with an amateur like me) and we went through the connections from one end to the other. Through his explanation, we were able to isolate the problem and get it fixed. Fantastic!
Accident but fortunately my choice to check it out turned out to be the best thing I did in 3 months of trying to fix my mower.
Resolved issue with installing VPN on router. Michael was very knowledgeable and helped me understand the problem with the router I bought supported VPN servers, but I needed VPN client to do what I wanted.
I needed help and found JustAnswer on a Google search.
Left my phone in the back seat. The driver returned my phone to me after determining I was who said I was.
Random choice
I was given excellent advice about my dogs allergic reactions to the vaccine I was in bad need for help and I am so glad I chose them
When it came up in my search I asked a question and got a quick response
Took time to have us send pictures, fully explained situation. Told us why it was best to have her seen. Didn't seem rushed at all. Appreciated the time.
Late in the day, hard to get into vet and just needed answers.
Attorney Matt, I could tell he was very forthcoming with his answers and I put total in faith in his answers and feel assured I will have success in this matter sincerely Judy stay Blessed and bye for now
Doctor Nicki was kind and patient and caring. She gave me some good advice and made me feel much more comfortable than I had before I spoke to her.
Honestly it was pretty random. I needed to talk to a vet and did a google search.
Lawyer was considerate, knowledgeable. And gave me the confidence to fight for my rights. Her answers to my questions were as I suspected, just needed the confirmation. And she was friendly yet professional. Thank you, Jean. :)
I found it online
Dennis the mechanic was so good to keep contacting until he could finally teach the person directly to talk about the old baler. Thank you!
Just Answer has helped in the past with other issues.
I have been waiting some time now for an answer. I am going to disconnect from this chat. I am going notify my bank I have no intention of paying JustAnswer for a service not completed.
Terrible
Only because AT&T connected to you.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The representative helped me understand my legal rights in the event of my lease default due to unsanitary conditions.
My young bulldog's bum was bothering her suddenly at 11:30 p.m. and continued till 3:30ish a.m. She wouldn't rest and whimpered all night. I got a call from a very helpful Vet and he helped me settle her down and she finally slept around 4:30 a.m. With his suggested dose of Benadryl! I was very grateful!
Just found it on google search.
I had some electrical questions that were answered very well and allowed me to wire the outlet for a pool pump. I will definitely use this service again!
It looked legit
Blake, was very helpful and answered all of my questions in a kind manner and explained all the details so I understood what the various scenarios were and so I could communicate intelligently with the mechanic and would know what questions to ask and what the possible costs could be. Good info to have when speaking with your mechanic something you know nothing about.
Great knowledgeable communicator! Patient in his delivery as well.
Because I wanted a way to compare what I was being told by the mechanic and wanted to understand what was being said.
Could not log onto my mail server site whilst also receiving some emails to Outlook but not others. Just Answer tried a few things & was able to get it resolved in about 15 mins
Had heard about it
I know I can rely that the lawyers of JustAnswer have my best interest at heart and are there to help me 24/7, like a team member. I really am so grateful for their support.
Because it's fast and efficient, and quite cost-effective.
This peaple stolen money 💰 from my child 6 years old my cards is concetion with my phone he played game and they charged my Litlle one $66.00+$2Im trying to return my money 💰 This peaple and page is SCUM THEY USED CHILD TO TAKE MONEY
Rubbish
Noone choose I don't choose they have millions add my lotlle one played with my phone they tucked my money
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Zehra,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
I was on the phone with a vet within 5 minutes. I was able to get life-saving instructions for my dog who ate sunscreen. Super grateful and will be using again!
Looked up online vet and it was the first option.
Quick to set up meeting to discuss problem… fast response time with technician… narrowed down to 2 solutions …. And problem correct… highly recommend this service…. All were patient and courteous
It found me …. Typed in make and problem regarding oven buzzer constant ringing
Dr.John answered quickly and answered all my questions. It gave me a second opinion and let me know to ask my vet to make sure he tests the cyst.
Because I was uncomfortable with just waiting to see if my dogs cyst was cancer or not. My vet didn’t do anything to check to see what the sore is.
Called and was connected very quickly. Fridge was not cooling properly. I was thinking a hefty repair bill or a replacement but just answering a few questions, it was determined that the fault lay with the thermostat. A shot or two of WD-40 did the trick. I even received a link to get a new one if needed.
Internet search
Want to warn all the good people out there about JustAnswer.
Disappointed with how deceptive 'Just Answer' has been.
I needed vet advice after hours and they claimed that for $5 usd they will answer you question.
They sneakily hide the fact that you're signing up for a monthly subscription at $30 in the fine print. As a person who tries to be careful with finances, this really ticks me off.
I spoke to my bank, and they mentioned that this happens a lot with 'Just Answer.' They said that, "unfortunately, there's nothing you can do about the initial loss of funds since it's cleverly buried in their contract details."
Here's what happened: I thought I was just getting a simple answer to a question from 'Just Answer,' but instead, I got roped into a recurring subscription without my clear consent. It's frustrating because every dollar counts, and being tricked like this by 'Just Answer' feels like a real betrayal.
All correspondence was with;
A I
My advice to all of you if this happened to you is to cancel your order with 'Just Answer' immediately and make sure to keep your cancellation confirmation email. If they charge you again after you've canceled, you can contact your bank and provide them with the email containing your cancellation confirmation as proof.
Good luck to everyone dealing with 'Just Answer.' It's really sad and disheartening that such dishonest scammers are out there preying on unsuspecting people. We should be able to trust services like 'Just Answer' to be upfront and transparent, but unfortunately, that's not always the case. Stay vigilant and protect your hard-earned money from 'Just Answer.'
Tip for consumers:
want to warn all the good people out there about JustAnswer.
Disappointed with how deceptive 'Just Answer' has been.
I needed vet advice after hours and they claimed that for $5 usd they will answer you question.
They sneakily hide the fact that you’re signing up for a monthly subscription at $30 in the fine print. As a person who tries to be careful with finances, this really ticks me off.
I spoke to my bank, and they mentioned that this happens a lot with 'Just Answer.' They said
Products used:
None used! Only Got to talk to AI, with no answer!
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
From the moment the phone call was answered my lawyer listen to my concerns and provided wise answers!
Referred by a friend
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello John,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35