• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.3 stars from 7,833 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and legal advice. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 87.1%
Positive
3,424
Neutral
58
Negative
447
387
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How would you rate JustAnswer?
Top Positive Review

“Good Tech”

Joe M.
10/11/24

The tech's knowledge was solid and advice was what i expected. I have an old receiver that failed to power up. After more than 30 years of reliable service he told me the time had come to probably get a new one. With few shops available anymore, unless it is a very high end unit, the cost of repair and inconvenience outweigh the purchase of a replacement.

Top Critical Review

“This business is a scam! AVOID”

Carly C.
11/4/24

This business is a scam. They advertise a small $2 charge for answers but discretely sign you up for an outrageous monthly subscription fee without being upfront about it. It's hidden in the fine print and is slimey and a scam. Avoid at all costs!

Reviews (7,833)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (338) customer service (305) membership fee (169) bank account (52) right direction (45) expert advice (44) trial period (26) emergency vet (43) response time (36)
Thumbnail of user now132
Montana
1 review
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

Called JustAmswer and the chat told me it would me a 1\$1.00 refundable charge, I agreed - then to my disappointment and anger they charged me $66.00. I deleted my contact with JustAnswer and never heard anything more.

The automated phone system said they have refunded my membership fee. Until I contacted JustAnswer the next day I had not heard of "MEMBERSHIP FEE".
Overall I am sorry disappointed with their deceptive financial operation.

Reason I chose this business:

They were the default contact.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

Thumbnail of user terrieh135
Alabama
1 review
2 helpful votes
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August 15th, 2024

The online notice said to click and receive an answer for $5. But once you give them your information, they charge $60! When I called, I talked to the most patient, kind, young lady, with absolutely no authority to help me. She repeated the same information so many times that I thought, for a moment, it might be a robot! That's the best thing I can say about that experience. She said a supervisor would call me back to discuss the issue, but they never did. I called back a few days later to speak with a "supervisor," and apparently they have a script to follow because the person repeated the same thing the first young lady said.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

Thumbnail of user sherylb362
Illinois
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Late night advice of online Vet got my dog into an ER Vet Hospital in time to remedy his vomiting before he seriously dehydrated. His situation was beyond home remedies and he could be in serious trouble if I didn't seek Vet care. Turned out he developed gastroenteritis in the aftermath of hernia surgery and strong antibiotics. The hospital admitted him overnight on IV fluids and meds. The hospital Vet told me the advice I got was accurate and saved my dog from organ damage.

Reason I chose this business:

It was late at night and I could not get my dog’s vomiting to stop. My local Vet was unavailable so I researched online vomiting in dogs and read an article about gastroenteritis and it’s dangers in dogs which led me to contact JustAnswer for a Vet’s advice.

Thumbnail of user smeem1
Switzerland
1 review
0 helpful votes
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September 18th, 2024
Verified purchase

Chetan had understanding words for me and showed empathy after I fell for a scam. Unfortunately, it was not possible to stop or reverse the transactions I had made... but he helped me with the instructions for a 2FA

As described above

Reason I chose this business:

I I asked Wise for a callback, which shouldn't cost me too much, as I don't live in the same country as the callback was expected to come from.

Service
Thumbnail of user carolg1636
Michigan
2 reviews
0 helpful votes
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August 25th, 2024
Verified purchase

The Doctor listened to all concerns, presented all scenarios and provided her thoughts. She was not pushy, nor did she place assumptions. The Doctor was compassionate and thoughtful, during her feedback process helped me make my decision.

Reason I chose this business:

I felt more comfortable talking to vet in person regarding this issue than listening to friends and neighbors.

Thumbnail of user rebekkam5
Virginia
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

No Real answer just tips on protecting myself & my assets. Only friendly contact no soliitcation whatsoever. Share daily positive affirmations. Claims others have cloned him, but I want to be sure... not stupid.

Reason I chose this business:

First Legal Outfit to offer advice. It seemed to e reputable and affordable.

Thumbnail of user virginiam1434
New York
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

Dr Adriana was trying hard to address my concern regarding 1 1/2 yr old parakeet, little babylucky.she also addressed hem by his name…it was difficult to diagnose BL since didn't physicall6 exam8med him, but dir give me some advice to, hopefully, remedy the issue.
It seems that BL is a little better and has been chirping. Seems more alert. He could possibly be molting.

Reason I chose this business:

I googled a question, and JA came up

Thumbnail of user michaelb12730
Canada
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

After setting up a new printer, I discovered that it would not print in colour. I contacted just answer, after spotting their pop-up, and was amazed to be given the choice of phone call or online, onscreen chat. Usually, I prefer a live body, but the chat was clear and easy to understand.
The entire experience turned out to be a delight. The tech had to approach the problem from several different angles and he kept me well informed about each step. He also gave me very clear and simply worded instructions which were easy to follow.
I had the impression he knew exactly what I was looking at, both on the screen and on the printer.
And throughout, he was incredibly patient and encouraging, for which I was very grateful.

Reason I chose this business:

Their website was clear and informative. More importantly, it included a window offering an immediate chat. "No time like the present" and "Let's get it done" seems to be their no-nonsense attitude; exactly what I was looking for.

Thumbnail of user birgitk29
Netherlands
1 review
0 helpful votes
  • Send Message
November 3rd, 2024
Verified purchase

I was very satisfied with the legal advice as such but NOT with the way I got it. When I turned to Citibank with a certain question I was turned over to your organisation without prior information about the possible costs involved. More transparency PRIOR to further steps from me like providing my credit card details would have been more appropriate in my opinion. I do not mind paying for a certain service but I want to know what I can expect so I can decide whether I want that service or not. That was not clear to me in this case!

Reason I chose this business:

I did not choose JustAnswer but JustAnswer was chosen FOR me!

Thumbnail of user rodh224
Australia
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

Our Westinghouse refrigerator stopped working, I contacted their online service and asked to talk direct to a technician. After about 10 minutes a technician from Australia contacted me and was able to assist in getting our refrigerator working again.

Reason I chose this business:

It was online and convenient for us

Thumbnail of user leroys183
Alabama
1 review
0 helpful votes
  • Send Message
August 15th, 2024
Verified purchase

Needed help with a refrigerator problem. Wrote a through problem description, submitted it and had a highly qualified tech online with in 3 minutes. We exchanged some specific information about the symptoms of the problem and he immediately knew what to do. He then took a few minutes to collect all the information I needed to make the repair including the exact part and where to order it. The tech was professional, knowledgeable and prompt. Excellent service at fair price. Like it!

Reason I chose this business:

Good results with prior experience.

Thumbnail of user davidx612
California
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

Asked what could be wrong when bobcat was running then locked up due to low voltage, alternator not charging. I suggested I had an old battery. Was told battery could be problem. I swapped alternator and battery and still had same problem. Tech indicated he would try and find an owners manual for my year and send what to look for next. I decided to change alternator and battery on my own without him suggesting it. Turned out to be a blown alternator/ accessory fuse. Manual I got tells how to check, but easier to start out checking fuse, who knew alternator has a fuse? Now you do. 2006 s185 bobcat

Reason I chose this business:

Used them in the past with some good advice.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

I’m glad to hear that you’re satisfied with our service. However, I noticed that you left a 3-star rating. We’re always looking to improve, so if there’s anything specific that didn’t meet your expectations or if there’s more we can do to enhance your experience, please let us know.

Your feedback is invaluable in helping us serve you better.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

Thumbnail of user georgeb2726
North Carolina
1 review
0 helpful votes
  • Send Message
August 24th, 2024
Verified purchase

This was a complex issue dealing with DNS, Email and Sites. The troubleshooting required research into current DNS records and registrations. MikeC317 was able to help a great deal. This took about an hour and finally discovered the registration had expired. Got the information to get it fixed and left the call.

Cloudflare is IMPOSSIBLE to get into for support. After nearly 6 hours of trying to call, using email, trying logins and endless phone trees. I needed relief and so went outside for the answer.

Reason I chose this business:

I researched. Noticed by the way JustAnswer was a scam but found that to be quite different. I was not having any luck with the vendor and so paid for the answer. It was worth it.

Service
Thumbnail of user stever2222
Pennsylvania
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

I had purchased a new computer in order to upgrade to Windows 11. I was having difficulty transferring my files from my old computer to the new one and setting things up but the experts at JustAnswer were very helpful assisting me.

Reason I chose this business:

I found them online when I searched for assistance, and they had good reviews and were quick to respond.

Thumbnail of user jamest4089
Malaysia
1 review
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

Zoey JD did most of the answering.
She answered many if my questions on fraudulent cases and advice me actions to be taken. She is an expert i litigation. I wl ask preferably ask.her for advice unless she is not around.

Just asked me to wait for LA.

Reason I chose this business:

I find it based in US and may be sble to help me with the matter.

Service
Thumbnail of user kennedyd4
Florida
2 reviews
0 helpful votes
  • Send Message
August 14th, 2024
Verified purchase

I spoke with Jarid who was absolutely fantastic...he answered all my questions, diagnosed the exact
Problem (bearing went out in my washer) and gave me added info so that I could purchase my new one.
He was very professional, prompt and I appreciated his input. I noticed that I was charged 5.00 which I understand. It is pending on my credit card, but there is another pending charge of 40.00 which I do not
Know why? I was never told it would cost anything but the 5.00. Please advise.

Reason I chose this business:

It came up on the LG website when I was going to call them.

Thumbnail of user chucky60
Texas
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

I thought I had properly defined "autonomic response" and your fully educated "Just Answer" representative fully explained the definition. In addition, he characterized that the term was medically defined in a minimum of two other medical topics.

As this was a first-time user of this website, I was extremely satisfied that your representative's answer's to my question was as detailed as it could have bee!

Reason I chose this business:

A shot in the dark idea that I found on the Internet.

Thumbnail of user nan286
Pennsylvania
1 review
0 helpful votes
  • Send Message
November 5th, 2024
Verified purchase

I was very satisfied with the conversation I had with the person I spoke with but not at all happy that it wasn't explained to me I would be charged $55 at the end of our conversation. I understood there would be a $5 refundable charge but the $55 came as a complete surprise. I was not at all happy about that. I do not wish to have my name printered for other to read. This is my opinion and does not have to be read by others.

Reason I chose this business:

Wass recommended to me..

Thumbnail of user arlieh25
California
1 review
0 helpful votes
  • Send Message
September 3rd, 2024
Verified purchase

The SW tech did a great job sorting out all my confused logins, p/w's and questions. I wish he was my best friend as he was great about finding the route to the solution to the Bitlocked Windows. He also advised me to install malwarebytes.com to solve the initial issue that caused my W11 to lock up.

Reason I chose this business:

With limited eyesight, it jumped out of a Google search. As a place where I could get help.

Thumbnail of user davidk6558
California
1 review
0 helpful votes
  • Send Message
October 30th, 2024
Verified purchase

I conversed with several attorneys who provided very detailed reports on my issue plus educated, intelligent suggestions to resolve it. Very impressed!

Reason I chose this business:

I found the site online and it offered a quick response to my legal problem. It did not disappoint!

Thumbnail of user wayneh1041
Pennsylvania
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

Usually, I get frustratingly simple generic answers from this site but this time I got a guy who knows his stuff and guided me to exactly where my problem was.

Reason I chose this business:

I wasn't finding my answer from regular Google

Thumbnail of user traceyl470
Texas
1 review
0 helpful votes
  • Send Message
November 3rd, 2024
Verified purchase

Brandon was very insightful in his response to our squatter situation. He even took the time to send a follow up email asking if I had additional questions. Very pleased.

Thumbnail of user jamesi979
Canada
0 reviews
0 helpful votes
  • Send Message
October 16th, 2024
Verified purchase

I asked about legal action in work related insurance what would happen to me after applying for a new job.
I got a thoroughly good answer from an attorney

Service
Thumbnail of user delvinm5
Wisconsin
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

It was on a Saturday afternoon when we discovered an issue with our dishwasher and a quick google search revealed help was available. It is the second time I have used Just Answer and was satisfied with the results

Thumbnail of user benn1030
Iowa
1 review
0 helpful votes
  • Send Message
November 1st, 2024
Verified purchase

I find this service to be very helpful specially in my business! It's one on one conversation that can send me in the right direction to solving daily issues in less than an hour 7 days a week!

Reason I chose this business:

It was recommended by a customer!

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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