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JustAnswer has a rating of 4.3 stars from 7,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
The tech's knowledge was solid and advice was what i expected. I have an old receiver that failed to power up. After more than 30 years of reliable service he told me the time had come to probably get a new one. With few shops available anymore, unless it is a very high end unit, the cost of repair and inconvenience outweigh the purchase of a replacement.
This business is a scam. They advertise a small $2 charge for answers but discretely sign you up for an outrageous monthly subscription fee without being upfront about it. It's hidden in the fine print and is slimey and a scam. Avoid at all costs!
I fix anything and it's good to have trusted pros to bounce issues off of.
Good price, quick.
I have gotten solid legal advice twice pertaining to a family matter. I appreciate it!
They reconnected my phone call! I’m very satisfied.
Pleasant,professional and informative. Dr. Paul made me feel that my cat was in no immediate danger. Gave good advice
I can't afford pet insurance.
I acquired a new born kitten and really needed some assurance that I was doing things properly very kind and caring thank you
Needed reassurance and was givin that loving
Problem fixed with computer guy … Double charged and no one will help me …scam operator here me thinks
I was double charged and was unable to even get answers… I now believe your company is a scam and thieves
Referral from FB where my problem started with a frozen screen from one of their adds … I feel that FB is knowing and supports you in all this
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The first technician I dealt with spent over 40 minutes on the phone with me without offering a solution to my email problem. He asked me to perform lots of test that I had already performed myself. Just Answer offered a second opinion, so I got one. I connected with the second technician by chat and he must have been simultaneously on more than one chat because it took a long time to respond most times - once I heard radio silence for more than four minutes and had to ask if he was still there. But I must say, in the minutes he spent with me, he found the solution (or got me to find it) quickly. As a technician, the second technician was 5-star (just wish I'd had his undivided attention).
I don't whether it was because I gave an honest review or not, but JustAsk terminated my account.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Ashley have me more information in our brief chat then I had received from the half dozen or more lawyers I had previously spoken too.
I had been rejected by 6 lawyers in my area. I was trying about everything at this point.
The ability to get an idea of what I am dealing with and my options. What I need to do in the mean time.
I have used them in the past.
Just talked to the specialist and was given great advise about my pup. Will definitely be using this service again if I need to.
Looking for advice about my dogs blood test results
I was well informed on the situation. And was able to conclude what is best to move forward. With many issues involved, including not wanting to claim real property.
Needed help to know how to start a new thread. They were prompt in answering.
I really needed some advice on some very hard to find answers otherwise. Needing answers in regards to SSI rules. The depth of entirety on their rules is just not well covered on their official site. And attorneys are way out of my reach. Also like that you can ask about any subject with subject as many times as you want.
We had to sell off a friend's estate and these folks had our items researched, verified and appraised in one day! I was shocked and very happy this was not going to be a journey! Thank you!
Just got lucky!
Always EXTREMELY fast and courteous experts every time I have a question. I use this app to help with my re-sell business, and it has come in clutch so many times.
Originally used for veterinary questions, I now use for my reselling business for antiques and vintage home goods.
They gave me when my item was made and by whom. Some history on the item. The appraisal gave me a price range and history of sales which was helpful. It was quick and easy.
Easy chatting online and time differences weren't an issue.
In fixing my Craftsman riding lawn mower, I ran into a problem with the blade engagement cable.E. JustAnswer's designated technician, D. E. DeLatte, was patient (with an amateur like me) and we went through the connections from one end to the other. Through his explanation, we were able to isolate the problem and get it fixed. Fantastic!
Accident but fortunately my choice to check it out turned out to be the best thing I did in 3 months of trying to fix my mower.
Resolved issue with installing VPN on router. Michael was very knowledgeable and helped me understand the problem with the router I bought supported VPN servers, but I needed VPN client to do what I wanted.
I needed help and found JustAnswer on a Google search.
Left my phone in the back seat. The driver returned my phone to me after determining I was who said I was.
Random choice
I was given excellent advice about my dogs allergic reactions to the vaccine I was in bad need for help and I am so glad I chose them
When it came up in my search I asked a question and got a quick response
Took time to have us send pictures, fully explained situation. Told us why it was best to have her seen. Didn't seem rushed at all. Appreciated the time.
Late in the day, hard to get into vet and just needed answers.
Attorney Matt, I could tell he was very forthcoming with his answers and I put total in faith in his answers and feel assured I will have success in this matter sincerely Judy stay Blessed and bye for now
Doctor Nicki was kind and patient and caring. She gave me some good advice and made me feel much more comfortable than I had before I spoke to her.
Honestly it was pretty random. I needed to talk to a vet and did a google search.
Lawyer was considerate, knowledgeable. And gave me the confidence to fight for my rights. Her answers to my questions were as I suspected, just needed the confirmation. And she was friendly yet professional. Thank you, Jean. :)
I found it online
Dennis the mechanic was so good to keep contacting until he could finally teach the person directly to talk about the old baler. Thank you!
Just Answer has helped in the past with other issues.
I have been waiting some time now for an answer. I am going to disconnect from this chat. I am going notify my bank I have no intention of paying JustAnswer for a service not completed.
Terrible
Only because AT&T connected to you.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello John,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
The representative helped me understand my legal rights in the event of my lease default due to unsanitary conditions.
I know I can rely that the lawyers of JustAnswer have my best interest at heart and are there to help me 24/7, like a team member. I really am so grateful for their support.
Because it's fast and efficient, and quite cost-effective.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28