JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Was very helpful, patient and finally, I was able to sort out myself.Good job
Excellent
Try and error
I recently had an electrical issue with my Toyota Corolla. I chased down all the obvious problems to no avail. I found a thread on Just Answers dealing with a similar issue, but after still not finding the answers I needed, I subscribed to Just Answers.
The techs were prompt and able to give some good direction (as good as possible when not being able to put their hands on the car). And more importantly, were able to provide the schematics I needed to trace down the issue.
Well worth the subscription!
She was very helpful. She answered all my questions very fast.
And alleviated all my concerns.
Highly recommended.
Just found it on a google search
Sorry to be so slow getting back to you. The assistance from Ashik was spot on and really appreciated. I had problems with my laptop getting and holding internet and that is why I was so slow. Thanks for your help.
Already done
The process was simple and response was very quick. The technician was friendly, patient, helpful and very knowledgeable.
As I wrote "quick and efficient"
I did not have any other possibility to solve the problem as I was working and lost precious time
That was the only chance I had
I was led here by a veterinary clinic website, seeking information on how to support some slight food-related issues for my cat. After staying up for 3 hours waiting for an "expert", one responded at like 4am with introductory questions (no answers), didn't hear back from me for an hour - because I was asleep - and closed the question.
Convenience, price. It ended up being inconvenient and a waste of money, whoop.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My dog woke up with one pupil constricted and the other not. If you google it, the search scares you into thinking it's very urgent. The vet for JustAnswer responded immediately and reassured me that I could wait a few hours until my local vet opened. I waited, they got me and we are now treating a scratch on her eyeball… not a neurological issue as google scared me into thinking.
Convenience
The person i text with was very professional, courteous. Gave me the answer i needed right away. Very helpful!
Internet ad
Scott with Yachtworks has been very helpful. He is an experienced and knowledgeable Marine mechanic.
Just thought I would give it a try and hope to get some answers on my Mercury outboard no start issue.
Dr Paul Brazzell called me back immediately and answered my many questions with patience and considerable knowledge. He gave me very useful advice which will help me get the proper diagnosis for my dog, who has had 2 seizures in 6 weeks. I am much better prepared to see a local Vet now, and ask for the proper testing, and make an informed decision regarding the diagnosis and treatment. Thank you, Dr Brazzell!
It sounded great!
I am glad you had a great experience with Dr. Brazzel!
I needed to get a receipt from an old Uber trip. JustAnswer had the answer and FAST! I'm impressed! I was able to easily follow their directions to get the required receipt.
I googled my question and JustAnswer popped up.
Gave me info that saved me from paying for a diagnostic check. Save around $100. Thank you!
Used them b4 and got excellent service and info
I'm 68, removed rear axle for maint on hstc 2016. Had medical emergency 10months later couldn't remember the spacers position, y'all saved the day. It was awesome 😎
Lucked up on the site
Showed him pictures of the tree, needs shaping by a professional Arborist! Still looking for Arborist near me.
Hello everyone I'm just glad that I call dr Basu very knowledgeable and professional I will highly recommend to everyone in my family and friends thank you very much.
Hello everyone I’m just glad that I call dr Basu very knowledgeable and professional I will highly recommend to everyone in my family and friends thank you very much .
Slow response. Was not able to help me.Told me the appliance was irreparable. However there are You Tube videos showing how to make the repsir.
Spoke to technician in California. Basically told me not repairable. However Internet tells me how to replace it. Not sure who to believe.
Definitely not worth the 5.00$ fee.
Did not choose you. Was directed from Hisense site to you.
Responsive and confident - quick screening and technical response
I was able to ask a behavioral question without stressing out my 14 year old cat. No trip in the car, no thermometer. It turns out she's perfectly fine. The vet I spoke with called right away and he was so knowledgeable and enthusiastic. This was a great investment. I have and will recommend to others.
It's a good value.
WireGuyFranklin was absolutely WONDERFUL during my call with him. He answered all my questions and ensured that he answered all my questions adequately as well. I live in a condo and I had a really old buzzer outside my front door, I had unscrewed it but then found there were wires in the back that I had no clue what to do with (so my buzzer was just hanging by wires lol). I had no idea how to cut the wires safely and Franklin explained exactly how to do it safely for me I am so SO grateful! There is also a large opening where the buzzer was so I inquired about that and he sent me a link to a product that I can get to cover the opening! How convenient! I didn't need to do any of my own searching or trying to find it myself because he sent me the direct link to the exact product I needed. I'm so happy I called this service and received just superb service from Franklin and I can now safely remove my buzzer :). Franklin explained every step thoroughly and answered all my questions, he was very polite and absolutely phenomenal! I highly recommend this service and Franklin, I know I will continue to use this service now because I absolutely love it!
WireGuyFranklin was absolutely WONDERFUL during my call with him. He answered all my questions and ensured that he answered all my questions adequately as well. I live in a condo and I had a really old buzzer outside my front door, I had unscrewed it but then found there were wires in the back that I had no clue what to do with (so my buzzer was just hanging by wires lol). I had no idea how to cut the wires safely and Franklin explained exactly how to do it safely for me I am so SO grateful! There is also a large opening where the buzzer was so I inquired about that and he sent me a link to a product that I can get to cover the opening! How convenient! I didn’t need to do any of my own searching or trying to find it myself because he sent me the direct link to the exact product I needed. I’m so happy I called this service and received just superb service from Franklin and I can now safely remove my buzzer :). Franklin explained every step thoroughly and answered all my questions, he was very polite and absolutely phenomenal! I highly recommend this service and Franklin, I know I will continue to use this service now because I absolutely love it!
I was told by the consultant they would look up needed information to address why credit score dropping 15 points. Their emailed informed me they would call. I waited by the phone over two hours and was charged $55.00.
Their inform was professional looking
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
Tech guided me through steps to resolve problem. All done over the phone
Used before
I had been sent wiring diagrams before and still left dazed and confused. This goes above and beyond. Extremely helpful in saving me a costly trip to the dealer.
I repair my own vehicles and having an expert at hand is GOLDEN! Like having a best friend who's a mechanic. Good job in fulfilling a market with so much need.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28