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JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Quick reply, knew what he was talking about, even though we haven't fixed problems yet
First time try, I was running out of options & things to try
Its very useful and time saving. From having a dream interpretation to asking a certified mechanic for help, A- Z help at your fingertips.
Haley was given several pieces of art ranging from porcelain, Chinese pottery and American Native American sand painting. She took the time to research and I feel confident with her appraisals. Go for it!
Good feeling
I got a very good overview of possible issues and was provided with excellent information.
Convenience
Quick response. Pleased with time took to evaluate my item. Received great advice! Thank you!
My horse was having trouble walking. I tried everything I could think of. The vet suggested I just breathe and relax. And that was exactly what I needed, was someone to hold my hand. I felt so much better after spending five dollars!
I was intrigued and unsure of my next move
While leaving on my first trip, I clipped my house with the trailer awning and knocked the plastic end cap off. Got on site and no noise when I flipped the switch. Of course I went to the scene of the damage (just broke the plastic cap off). I suspected a hidden safety switch. I spent a long time looking for that. Come to find out with sound advice... It had NOTHING to do with that piece of plastic... It is a bad connection (5 volt drop from the battery) somewhere. At least now I am pointed in the right direction and that is a HUGE help.
Internet search
I suddenly had no hot water, with readout of codes I didn't understand. This service explained cause & remedy. My local serviceman didn't.
Needed to get help with the problem
Fast and very courteous help. Very knowledgeable. I will use them again.
Jessica understood my needs she was very caring and informative expert in answering all my questions would definitely call again when I need professional help in finding a lawyer. I really loved talking to Jessica …
In desperate need in finding a lawyer for my elder mom
She was very caring and informative. Thank you for the help and advice.
"I am worried about my daughter visiting with her biological father that she never met. My daughter does not feel comfortable being with him alone and the courts say he has the right but does that mean I have to force her?"
Found it on google and tried it.
Very efficient & helpful. Technician got back to me promptly & helped me through a resolution process
The credit card referred you to me
I spoke to two vets online. That was very fast and convenient. The phone chat request expired, unfortunately. Both were very polite and professional. They helped me as much as they could. However, they could not prescribe anything because I am in Canada. The pet product site associated to my account also dies not deliver to Canada. This greatly limits the efficiency and usefulness of the service. I would kindly suggest exploring the feasibility of extending to Canadian professionals and services. I was also unable to provide feedback on the "Help and Feedback" tab of my app. It requested I open an account for that. I have an open, paid for account.
It came up in a search.
I have sent several items to Tonyaa33 and she has been extremely helpful, quick with her responses, and very knowledgeable.
Found it by Googling
My poodle ate chocolate. Vet response was quick and gave precise things to watch for and recommendations, Great outcome. Forever grateful 😇
Came up on phone
Very happy with my experience. I had my answer in minutes. She provided the date range and price range.
I was helped by Tamar with an issue with our Bosch built-in microwave. He was very responsive and gave me a good starting point to troubleshoot.
Good reviews for service
The reply.was quick. Unfortunately, I have been busy with weekend chores. I hope to work on it on Tuesday.
I needed the help. I am not well versed in engine repair,
Dr. Z was extremely thorough and explained everything so well! I am very happy with my experience. She was the best!
It just popped up on a search I did. I’m glad it did!
Very pleasant & helpful, I appreciate your help & information, ty!
It came up with Goggle, ty
When inquired about the supposed dates of distribution
Was clarified right away
Was given answers ASAP
I was surprised my queries were answered on the spot
I learned of this service from a friend. Only thing I can think of is to be one of the first websites to appear when you google for legal help. More advertising for those who don't have much money to spend for a lawyer on legal advice. I find this was very helpful, and I will continue to use this service and will refer this service to people I know that need help.
What happened to me came up quick and I was very worried. I don’t have much money now to spend for a lawyer on legal advice. A friend told me about this service, because she was very satisfied and grateful for the help you provided for her.
The mechanic informed me of a third catalytic converter on my truck that i had no knowledge of. As of yet I haven't put to use the knowledge he gave me. So i really won't know if it will work or not. Yet, it certainly sounds plausible. Hopefully I can come back later and tell you more after I complete the repairs he told me about
The person was very helpful at getting me in contact with someone to help me with my particular needs.
I always work on my own vehicles and I usually cannot afford the professional help of a Chevrolet garage. So if I don't know something sometimes I go through a lot of trial and error till I find out. Sometimes professional mechanics at a garage business refuse to tell you for fear of hurting their business. So I thought I would take a chance on paying someone for the information I needed like going to a good school for a class.
We did not find the problem but were able to agree on a workaround that will allow me to use it when needed. I still am trying to get a schematic of the wiring in order to identify where the problem could be
Used it before
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28