• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.3%
Positive
3,259
Neutral
57
Negative
506
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,656)

Rating

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Other

Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user ellenm925
1 review
0 helpful votes
  • Send Message
May 29th, 2024
Verified purchase

I have not been able to access my email tor months.
Shefin spend time to repair it for me. I'm so grateful! Thank you

Reason I chose this business:

It was what they told me I had to use to talk to someone

Thumbnail of user gemmah73
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

The doctor explained what would happen if my dog ingested too much garlic and that it was unlikely that he had ingested too much and just watch that he didn't have any reactions and that he would follow up the next day. After a couple days there was no reaction and my dog is fine.

Reason I chose this business:

It was the weekend and my vet was not available.

Thumbnail of user ch709
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

Researches my question and verified what I was told by others.

Reason I chose this business:

Ask a question and this came up well worth it

Thumbnail of user michelleb5019
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

I had a computer issue and the tech expert fixed it for me in no time. So very happy!

Thumbnail of user gloriac955
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Just Answer has helped me with many topics and problems. People have been knowledgeable.

Reason I chose this business:

Just happened to be searching for answers and came across it online.

Thumbnail of user lauriej315
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

First time i had a great experience would recommend to anyone it's worth the money

Reason I chose this business:

It pop up on goggle

Thumbnail of user ccc172
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

There's awesome online doctor gave me immediate help for an unexpected allergic reaction. I highly recommend this prompt and excellent professional service that is available through just answer.com and I truly appreciate the kind and caring Doctor Who was able to help me out in just a very few minutes.

Reason I chose this business:

Found it on-line. HIGHLY RECOMMEND!

Thumbnail of user declined2
1 review
0 helpful votes
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June 23rd, 2024
Verified purchase

Answered immediately with all considered arguments involving pursuing litigation

Reason I chose this business:

Needed legal answer on a specific item enabling me to make further progress in litigation

Thumbnail of user clcl
1 review
0 helpful votes
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June 22nd, 2024
Verified purchase

I was given a quote of $26!
Then they charged me $55!
For what?

Reason I chose this business:

Because you can’t find technical help anywhere else

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

Thank you for contacting JustAnswer.

We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.

As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.

I assure you that moving forward you will not see any recurring membership charges.

If I can be of further assistance, please let me know.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user michaeld7363
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

I was looking to find the value of 8 stained glass values. Katie was phenomenal in researching all 8 and gave me true values of each stained glass panel. My ONLY disappointment was not being notified of the addition expense for the additional stained glass panels. I'm planning to use them again - and I told some of my friends about your appraisal service!

Reason I chose this business:

Scrolling through the internet

Thumbnail of user marshal319
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

It was quick and seems knowledgeable the advice given and gave me tips of maybe what to do.

Reason I chose this business:

Just feeling totally bummed out and wanted to see if I could get a better answer.

Thumbnail of user daynaw32
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

I had a problem with my dishwasher, not drying turned out. It was just that it was out of rinse aid

Reason I chose this business:

Internet search Cool

Thumbnail of user asbjornm1
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Brad B did an excellent job coaching me through getting my thankless waterheater functioning properly. He was very patient with me and took me through the repair procedure
Prior to the call, a local plumber was unsuccessful - twice.

A bit of a wait time to get to the expert, but with the wait

Reason I chose this business:

Needed an alternative to a local plumber

Service
Thumbnail of user mikeb3746
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

Your fees are way too high. I get less than US$1000 every month. I cannot afford these kind of fees. All I want is a copy of my Social Security income. You can send it electronically shouldn't be any fee for that at first it was 50 pesos then it went up to 3000 pesos. What's going on

Do you want $3000 pesos for a copy of my Social Security income? That’s ridiculous.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user kittyk102
1 review
0 helpful votes
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June 21st, 2024
Verified purchase

My experiment with Just answer was great. I talked to plenty of people help me out with my problem.

Reason I chose this business:

I started out calling Crisis Hotline for help and I sent to Social Worker and then they told me just answer I got a hold of Just answer they sent me to a online lawyer service and kept in touch with me until my problem was resolved

Thumbnail of user elizabethr2797
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

I got the answer I needed. I felt it was reliable because it came from another vet; my cat has kidney disease and I needed to know if some foods were ok to give him. Thank you for being there when I needed an answer.

Reason I chose this business:

It came up unannounced.

Thumbnail of user laural2561
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

I rarely give 5 stars or 10 or 10...maybe a 4, but my experience with the legal advice I received was excellent. My expectations weren't high since this is an online advice service, but the system worked and I was paired with an exceptional attorney...a live, skilled, no-nonsense yet empathetic IP lawyer. While the signup, asking question, and seeking 'premium' document review were a bit of a challenge, even with those minor speed bumps...I had to give this experience, specifically the attorney James C, top ratings. He was accessible, responsive, assuring, and knowledgeable. My expectations grew, and with each question, the answer confirmed I had the right attorney.

My expert helped me figure out any questions I had.

Reason I chose this business:

I had an issue arise on a Friday, After talking to the three lawyers in my family over the weekend, they all suggested I need IP advice. Where could I get an IP attorney on Sunday for a Monday morning meeting, not to mention the cost. In desperation, I went online, and selected this service. Again, a 5 star rating, and I will continue to use it for sure.

Thumbnail of user ellend402
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Dr Nikko was very informative and nice. He answered my questions. He was way more helpful than the veterinarian I took her to where I live.

Reason I chose this business:

It was cheaper than going to the vet. I can't afford 100. Dollars just to ask a question.

Thumbnail of user patriciah3713
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

Dr Scott gave me excellent advice for my nerves. Calmed my nerves as a pet parent. Followed up on my dog. Answered every question I had.

Reason I chose this business:

Trying not to have to run out and find a vet clinic at 11 pm

Thumbnail of user chelseah309
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

Sarah helped me with my question, gave me information, and best of all she eased my mind. I cannot thank her enough.

Reason I chose this business:

I needed answers and thankfully they were there for me

Thumbnail of user michellef743
2 reviews
2 helpful votes
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April 27th, 2024
Verified purchase

It is very misleading. I asked questions before entering in credit card details as they hooked me in for a $2 fee to sign up fee then send me an email detailing that there is an additional $86 fee. They will not refund you and their service agents when you chat with them fob you off and abruptly shut down the conversation. When the experts respond to you, they get you to send photos then ask you for more money with the option for a phone call. You cannot answer with a No, so you have to close down the conversation. Such a rort.

All agents started out being nice and that they were there to assist with my issue and then could not provide me with proof that the screen that I signed up on listed the extra fee. I could not go back to retrieve it as it would ask me for credit card details again, which I was not prepared to hand over again.

Reason I chose this business:

I was hooked in with the $2.00 fee and that you would get a quick response.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Michelle,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user michelleb4989
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Using remote control of my computer, the tech was able to solve the printer/computer connectivity problem.

Thumbnail of user albertc676
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

A challenging subject (Legal Order Debit) in PA. Consider it a levy on a bank account and frozen funds until debt is paid off. Excellent discussion and learning experience. Alex S was to the point and explained the situation as what my options may be. I am trying to go local with additional legal points of view.

Reason I chose this business:

Seemed to fit my situation

Thumbnail of user steveb3529
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

Quit Jones was very knowledgeable and helpful. He directed me on checking several items, however my issue was not resolved.

Reason I chose this business:

First time experience.

Thumbnail of user jamesh7964
1 review
0 helpful votes
  • Send Message
June 3rd, 2024
Verified purchase

Response times were great. The two people I talked to made sure they understood the nature of my issue. The advice I got was clear and to the point.

Sitejabber for Business

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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