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JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
He was courteous and helpful. My wife joined in the conversation too.
I don’t know.
Andre was very knowledgeable and even sent pictures to help me understand on my end more.
Put me onto the right technician.
Honeywell prompted me there.
After searching on the Internet for hours, it took less than 20 minutes to get the value on a pen and ink drawing by Julie PEELEN. Thank you, Allison T421 for your prompt attention.
I had 4 large dogs that was hacking gagging and spitting up. Within 15 mins I had diagnosis. If I would hav taken all 4 dogs in to vet office it would hav cost me hundreds! It's been 4 days and all 4 are doing great! Vet was awesome!
I did t want to hav to take all 4 of my giant dogs in to vet and I really didn’t want to pay what it would hav cost me. This was so much easier.
My 2000 BMW Z3 has electrical issues after 24 years and only 27,000 miles. Roger provided excellent guidance and feed back for troubleshooting cause of battery drain. Need now to continue troubleshooting. This will take some time. Thank you
GOOGLE search.
I'm a sailor, not a marine diesel mechanic. It's a great relief to know I can have questions answered when they come up concerning the engine on our sailing catamaran. Marina mechanics charge an outrageous hourly rate for things I can handle myself with some professional direction.
Came up in my Google search
The lawyer that answered my questions & concerns was prompt & professional as well as very informative.
I chose JustAnswer as it is trustworthy site.
I have a lot of items that belonged to my mother that I have no idea of their values. I have been fortunate to have found several appraisers that helped me. I can't imagine how much I would've had to pay someone locally.
It seemed like a good online place to help me.
The physician was caring, attentative and reassuring. She put me to ease with all the concerns I had with my cats recent health issues.
Economics as they are today
It was informative and hopefully it works. It's memorial weekend and my car won't start. Experience was good and got with me fast.
Couldn't find anybody else to help me
Danny was tenacious in solving my problem until it was resolved.
My problem was solved
Very detailed on finding exact fit for older gun.
Very engaging with many follow up questions
I was led to the correct answer in a professional manner. I'm glad I was so well treated by Donald.
Did not see another useful service.
I embarked on a task to save some money, and with the help of JustAnswer mechanic experts, my issues were resolved with the suggestions provided.
I had used JustAnswer in the past for quick reference and the information provided was accurate and from an expert in their respective areas.
He answered all questions I had & supplied suggestions to my issues. I also loved the relaxed nature of the call
It was an online suggestion
The Doctor eased my & spirits. The doctor was empathetic and & positive.
Seamless
It was through Kaiser Permanente
The expert was knowledgeable helpful and gave me the information I need to hopefully get the job done
Found on Internet
I am a new JustAnswer user. Over the past few weeks I've found it to be very useful and worthy of a positive review. There was a bit of a learning curve, as the interface is not quite as intuitive as it could be. But once I posted several questions, received several very good answers, and got used to how it all works, I'm a fan! It's been great to quickly receive such excellent advice from high-level experts on a wide variety of topics.
I'd been curious about JustAnswer for years. When I hit a "brick wall" with a major tech issue I'd been struggling with, I finally tried JustAnswer. I'm glad that I did!
Quick and perfect resolution
I could understand & follow & so happy I won't see error pop up anymore. I can relax nowi didn't get resolution toll
No positive resolution till we fixed via telecon & I complained that I wasn't satisfied.
Course I'm paying handsomely for my ignorance
Don't know it popped up. Cost concerns me but I feel better.
Dr Hainey really calmed our nerves about our baby Daisy. Just having someone assure you things are not an emergency helped so much!
All the local vets were on lunch today when I was finally able to try and contact them about my dog,Daisy. I couldn’t wait one more hour so I found JustAnswer and suddenly my mind was at ease without a huge bill attached to it.
Efficient and very fast response everything I needed to know
Looking for a quick opinion
Technician was polite and assuring. Got right to the issue.
Checked positive out reviews
It was of no help in solving my problem! Only lead to frustration
No other choice
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The mechanic saved the day. Helped me find what I needed to move forward and was very patient.
Recurring customer
Doc was helpful and courteous and answered all my concerns. Top notch.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28