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JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
My appraiser was wonderful to deal with. She was very prompt and thorough with answers to my questions.
I get answers to my questions.
I was matched with a professional in a timely manner and was kept informed during the entire process
Saw it while searching and seemed like a reasonable option
Dr Erica was understanding and gave me a lot of information that I did not know.
Fast and easy
Technician was definitely helpful in providing advice I needed.
Browser through google and just found this site.
Got a response within minutes and answered my question very honestly.
Tom quickly understood my problem and patiently work me through to a successful conclusion.
LG recommended it.
He used great wording. Was thorough with his answers. Made it easy to understand
Looking for a free answer. Turns out it was not free.
I was able to work through understanding the proper way of handling my client issue's with the expert help and advice I was given.
To ensure I was responding to my client properly and that my contract was infact being properly followed by myself and client.
We installed a new disposal and the next day the dishwasher wouldn't work. We had no manual and so the staff sent me a manual and advised what the problem could be - and it was just what he stated. Fixed and no more problems Both disposal and dishwasher working fine!
I needed help asap and it was the weekend and I knew it had to be an easy fix!
I enjoyed talking with him. I let him know my situation and he gave prompt answers. My issue was resolved with excellent attention to detail.
Have options for potential solutions and an honest recommendation wether to attempt repair or replace
Answered my questions and gave me great advice. Very thorough and informative.
Because it was fast and realistic advice and information.
Described & sent pictures of items & in timely manner received appraisal
Reviews from previous customers
Very helpful. The lady worked with me and she was very patient.
Searched internet
Thankyou. I wasn't sure what to do so I was given an answer that pleased me immensely because I'm not good with this kind of info. Is that just a one-off charge as well coz I won't need this service again
Coz that was the option given
The expert was very respectful with my issue.
He took the time to make sure that i had a very clear path forward.
He was very professional
Came across it on the internet.
Really helpful, I received the help I needed. Saved me for a lot of headache to get the right part. I also saved a lot of money for using interchangeable parts.
Very grateful for the help I received
Was able to get expert help and defer an expensive trip to the Pet ER. Dr. Scott helped me care for my senior dog until I could get in to see my regular vet during normal business hours. We will use this service again. Thank you!
Good reviews on google and play store for virtual vet services. Reasonable cost for services
My dog was having trouble with her feet. I was worried about trimming her nails. They gave good advice and we trimmed them and she is much better.
Veterinarian recommended
I had a problem with my landlord and counsel's advice helped me resolve the problem.
I was referred by the Los Angeles Legal Aid Foundation
Extremely helpful and professional. The attorney took time to understand my situation and provided sound reasonable advice and answers.
Was curious and needed quick answers to a nagging problem.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Frank was very diligent and helpful, he followed up with me though it was into the wee hours of the night, 2:39 a.m. his time and gave me good answers.
My last experience on a problem and the other expert Tyrone has the same work ethics and also taking time and patience to explain the problems and situations for me. I m very impressed and thankful for their services.
Definitely recommend your site to others.
See a diagram of what I need to do to make the repairs was very helpful and put me in the right direction for the repair
Very knowledgeable and very helpful in the matter
Because after reviewing the tractor, I needed a better knowledge of what I was dealing with and a diragram of it so I Googled it and just an answer came up,so I’ve figured I give it a shot! Glad I did
My dog ate some fertilizer and I was doing the normal panicked internet search. I landed on this site and the chat popped up. $30 using ApplePay seemed a fair payment for an answer. Chatted with an agent for a few minutes and then waited for 10-15 mins for the vet agent to join. Got a text and answered there, switched back to the site and continued the chat there. Seamless experience. I got a concise, thorough answer that covered all the questions I would have asked like is my dog in danger, what to expect, what are the likely problems, what to do next. It was so smooth. I'm an IT guy and work with contact centers in my job. This is a slick operation.
Panic over my dog being sick.
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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28