• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.3%
Positive
3,259
Neutral
57
Negative
506
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,656)

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user kimberlyx104
2 reviews
0 helpful votes
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April 24th, 2024
Verified purchase

I was doing my taxes with Turbo Tax, which I have used for several years. I ran in to questions that I couldn't answer. I have used Just Answer in another situation and they have answered me promptly and was of great help.

Reason I chose this business:

For all their different experts.

Thumbnail of user markm4298
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

We talked to your mechanic about an issue with a commercial box truck. He was very helpful, knowledgeable, and respectful. We know the issue and will have it fixed.

Reason I chose this business:

Heard good things about the site.

Thumbnail of user carolp2125
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Pearl reassured me immediately that she could help me and connected me to a technician who would be handling the addition to my account. I am not sure I need just answer to solve adding an internal phone line, however, and would like that question answered, please before I proceed.

Thumbnail of user michelineg15
2 reviews
0 helpful votes
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May 10th, 2024
Verified purchase

I had an issue with one customer and I did not know what to do but as I have an Apple tablet I decided to write to the Apple Support and I was directed to Just Answer technicians and they cleared my problem. Thanks Apple Support

Service
Thumbnail of user karenm1429
4 reviews
0 helpful votes
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April 9th, 2024
Verified purchase

I connected with Terry from Just Answer on the phone. You have an option to "talk" on the computer, but I prefer talking in person to the technician. The GE Profile Dishwasher was making a funny sound and the lights on the panel were out. The noise continued even when you closed the door...there was no way to turn the dishwasher off. Terry had us try many different things and was very patient and talked us through it all. He definitely was educated on dishwashers and how they worked.The censor that turns off the draining of water was stuck and therefore, I need to call a repairman. I was very impressed with the service I got from Just Answer!..

See Above

Reason I chose this business:

They popped up on Google -- when I inquired about a GE Profile Dishwasher.

Service
Thumbnail of user karal167
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

The very knowledge, caring, and understanding doctor was very patient and listened as I explained all my strange illnesses and symptoms over the course of the last 6 months and as I went over the different clinics I had been too and doctors I had seen. And, he was able to assess what was going on with me right away, what I needed to do and how to go about it. Thanks to him I am feeling better for the first time in 6 months and it has shed some light for myself and my family as to why I was sick. I know I could have died if I had not gotten better. I can't thank this doctor or this service enough. I will just call them my guardian angels. 😊

Thumbnail of user deet193
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

Phil was great. He answered all of my questions and really put my mind at ease. His response time was really quick and he gave me different options that may be available to me. My overall experience was great and I would definitely recommend using his service

Thumbnail of user gradyg34
1 review
0 helpful votes
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June 11th, 2024
Verified purchase

These people really care and give you the best answers and results. Almost just like family

I've done this twice for electrical issue and for lawyer assistance and got good assistance from both and well done answers

Reason I chose this business:

To get expert answers to all my questions no runarounds

Service
Thumbnail of user lesa62
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

Jared is a friendly, helpful guy and solved my problem quickly and accurately!

Reason I chose this business:

Freedom Mobile directed me to them.

Thumbnail of user tonyah424
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Richard was fast and professional and gave me advice on what to do next

Reason I chose this business:

Cancel subscription

Thumbnail of user laurap2298
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

He was very calm and explained the issue and gave me problem solving ideas

Reason I chose this business:

Googled the issued and chatted with someone and then got the technician to call my cell

Thumbnail of user christiannaw2
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

I was able to chat with Mark about my cats injury and he was able to guide me on what steps to go about his healing process and saved me so much money and time not having to go to my local vet office! Highly recommend!

Reason I chose this business:

Money saver!

Thumbnail of user marcenep3
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

I am so impressed with this service! Sure beats the old method of being on hold forever! I have been in the business for over 35 years so I can even remember doing 1040's by hand, with a pencil! Are you using any AI in answering these questions? Cudos to you all! IRS has moved into the 21st Century.

Reason I chose this business:

I googled the IRS and it sent me to JustAnswer.

Thumbnail of user brianf2278
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

If I seem to ask more questions, maybe I need to pay a bit more also then! Thanks from Canada, all have a safe nice day.

Reason I chose this business:

Looking on you-tube, not many direct answers. Time is nice to enjoy, not only waste it on surfing websites. Thanks again.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Brian,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user lorned17
1 review
0 helpful votes
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May 28th, 2024
Verified purchase

Most of the people have a real interest in providing good, thoughtful answers. They are not doing strictly for the money. Those people are real gems.

Reason I chose this business:

Wasn't aware of any other services to do do this if there are.

Thumbnail of user raymondb1056
Raymond B.
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Our Chihuahua had a loud dry cough that sounded like a cat coughing up a hairball. Vet was able to correctly diagnose and recommend medication. The coughing is almost gone 2 days later.

Thumbnail of user johnh10337
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

Vegetable control panel not working and led lights not working either

Reason I chose this business:

Looking for answers after technician came out and told me the wrong thing

Thumbnail of user priscillap194
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Very efficient and quick service the only thing I didn't like was having to put in a credit card and for $2 refundable and getting a message afterwards stating that i was going to be charged $66 per month until i cancelled

Reason I chose this business:

Duolingo directed me to this service

Service
Thumbnail of user sumitk119
1 review
0 helpful votes
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June 16th, 2024
Verified purchase

I was stressed feeling relaxed.he is explaining everything well

Thumbnail of user kathyg1593
1 review
0 helpful votes
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June 15th, 2024
Verified purchase

The attorney was very thorough and empathetic to our situation. I would definitely reach out again!

Reason I chose this business:

Every other site focused on renters in condo buildings and not owners

Thumbnail of user amaetp
1 review
0 helpful votes
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May 22nd, 2024

I wanted to take a moment to provide feedback on the legal support services we've received from your firm. Overall, I've been impressed with the level of professionalism, expertise, and responsiveness demonstrated by you and your team.

Here are some specific points of feedback:

Expertise and Knowledge: I appreciate the depth of expertise and knowledge displayed by your team in handling our legal matters. Your insights and guidance have been invaluable in navigating complex legal issues.
Communication and Responsiveness: I've found the communication from your team to be clear, timely, and thorough. Whether it's responding to emails, scheduling meetings, or providing updates on our case, I've always felt well-informed and supported.
Attention to Detail: Your attention to detail and commitment to ensuring accuracy in all legal documents and proceedings have been commendable. I feel confident that our legal interests are being well-protected under your guidance.
Strategic Advice: I've been impressed with the strategic advice provided by your firm, particularly in helping us anticipate potential legal challenges and develop proactive solutions. Your ability to think ahead and plan for contingencies has been instrumental in mitigating risks.
Professionalism and Courtesy: Throughout our interactions, I've found your team to be consistently professional, courteous, and respectful. Your commitment to providing excellent client service is evident in every interaction.
In conclusion, I want to express my gratitude for the outstanding legal support we've received from your firm. Your expertise, professionalism, and dedication have made a significant difference in our business operations, and I look forward to continuing our partnership in the future.

Thank you once again for your exemplary service.

Service
Value
Quality
Thumbnail of user karenb5241
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

In the past, my experiences with ss have been difficult and stressful due to lack of people working there. I could never get through on the phone, resulting in standing in many lines. Once I did connect with a real person, everyone was wonderful, patient and helpful. This particular issue could be avoided by adding the option, in the letter, that there is no need to contact ss if I had no changes. The gentleman who helped me today was great. I just don't want to be charged for having to ask a simple question

Prompt and clear and quick

Reason I chose this business:

I thought it would be easier than going through my past experience of spending days trying to reach someone by phone.

Service
Thumbnail of user joc382
3 reviews
0 helpful votes
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May 11th, 2024
Verified purchase

I called Just answers and was connected to a lawyer who confirmed the call I received earlier in the day informing me I won a sweepstakes prize was a scam. Proir to receiving my prize, The red flag Is I was being asked to send a $1500 money order to them as a check release fee. The attorney verified no legitimate sweepstakes company would demand payment of money before you get the certified cashiers check for your winnings to deposit and verification from your bank that the check you received is not counterfeit. As soon as the request for a money order or gift card is made hang up It IS A SCAM. YOU COULD LOSE A LOT MORE!

Reason I chose this business:

Past experience was very good

Thumbnail of user michaelm13976
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

I had a problem with Power Point on my Mac. Jess was ver patient and walked me through how to fix it.
He talk me several way to communicate with him such as taking screen shots, which I have never done.
It all worked out and I am very happy with the service.

Reason I chose this business:

Patient tech people to deal with.

Thumbnail of user marys2152
2 reviews
2 helpful votes
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April 12th, 2024
Verified purchase

Woody, I called you back later but someone else answered. I want you to know I talked to the Braun warranty agent who explained that the button saying "regular" must be pressed for it to start brewing! It worked! Thank you for all your efforts to teach me how to brew! Take care, Woody! Mary Stephens

Read above! Thanks Woody!

Reason I chose this business:

I ran across it online and needed help.

Service

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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