- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JustAnswer has a rating of 4.2 stars from 7,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
My ferret got into the Terro liquid ant baits 2 days before I realized. As it already in his system and I saw very liquidy diarrhea. I was nervous. Erin which then I saw the name Dohar on the text. 🤔 reassured me the bait is very concentrated and diarrhea & vomiting is common. She instructed me to administer a certain probiotic of which I did.
My ferret has been fine since. Back to himself.
Seemed legit & read great reviews.
I had an estate issue that involved getting accurate information from the U.K.
The lawyer was super prompt and answered all my important questions with the answers.
Thank You
This was my first time. Just came across the app.
Rio immediately showed his knowledge and answered my question and game the fix in a few moments.
And, I have had a host of mechanics try to analyze the electrical issue I was having on my vehicle to no avail.
Rio immediately showed his knowledge and answered my question and game the fix in a few moments.
And, I have had a host of mechanics try to analyze the electrical issue I was having on my vehicle to no avail.
I tried to google a question about my 95 GMC and I saw a menu of possible contacts. It was shear good fortune that I chose Just Answer. I will use it again when I need help or a second opinnion if all of your advisors are as knowledgeable as he is.
Thank you so much, with help me under how help Molly get better.
I have a friend that told me about it
I was stuck at a crossroad in regards to how I wanted move forward as an entreprenuer. I didn't know the best routte to take regarding the formation of businesses I want to start. However, upon speaking with Alex0823 I was able to figure out a clear path for me to take with the least taxation. He helped me to make the right moves not just for but for my children too. For that I am eternally grateful and will us continue to use JustAnswer
I was crusing Google for answers to questions I had rolling around in my head. Unfortunately, I was struggling to get the right answers until I stubbledd upon JustAnswer. So, don't be like me go to Just Answer and see how they can help you.
Mike was very prompt in replying to my request for help. In fact, when he called, I was on an unexpected incoming call, and I asked Mike to call again in 15 minutes. He graciously waited and called back right on time. He was very professional and provided excellent advice. I will definitely request him the next time I need help with my plumbing.
It was made available to me by Kohler.
The response was quick and helpful. I was able to price the painting accordingly. I appreciated the assistance from the appraiser.
It actually was an issue with me. I was having a very frustrating day and was slightly confused. But customer service was clear on the problem and that solved everything.
Because it was suggested by a co-worker. She said that JustAnswer was a reputable site for advice and appraisals.
Sought advice for Ford Focus manual vehicle suspected of gear box problem. Very impressed with immediate contact and recommended actions to help find cause of problem.
Reviews from users were good.
This service is highly recommended. I was able to get in touch with a lawyer and get answers sooner than I expected. Simmons Esq. Was highly proficient and professional. Got me the information I needed in a timely manner.
It was recommended
Your operator has been very kind but till now no suggestion is coming in. The matter is very clear...I have bought a Rowenta iron that is not working anymore. For this iron i paid an extra get an extended guarantee...what to do to to have this applied?
To get a quick response to my problem and paid (I don't know at what title)
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Salvatore,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Seamless and professional very good advice that I could put into practice
Got an answer that sounds like all my symptoms combined. It was great.
I interacted with a smart ai and human.
Excellent advice - recommended seeking out a local attorney.
All very good advice.
Needed good advice because I was a victim of frauds
Not your fault. If I had followed simple logic as I often do, I would have fixed the issue myself. But, it was early and I hadn't had my coffee.
JustAnswer was recommended by an equipment manufacturer.
Extremely poor. Contact cut several times. No valid answer. Was not informed of monthly fee, if told about it I would have declined. A rip off
I did not sent to you by microsoft
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
The information I received was very informative for a civil matter in Florida. My attorneys walked away from my case after 4 years and now I'm defending myself (Pro Se) I needed answers regarding Interrogatories to the defendants (I'm the plaintiff) and how to submit to individual witnesses to my case. I wouldn't have known I needed a subpoena for each person's Interrogatories sent for additional evidence regarding my case. This was a very valuable piece of information.
Finding an attorney to help with a couple questions regarding a legal matter
So my iphone 11 just seemed to stop lettiing me turn on the Hot Spot. Since I use my phone at work to access resources for my patients it has been a difficult week. Blue tooth and Wi Fi were working but that did not help with google searches. So I was trying not to panic or over react but it was really bothering me. So I went to Best Buy to see if I could get an appointment since I have geek squad tech coverage and the site directed me to JustAnswer. I thought well my not! I can always go to geek squad if it doesn't work. So I chatted online with Stephan and he was able to help me quite quickly! And since I am not of the natural tech generation it was a relief to be able to fix the problem
It was a pop up from Best Buy web site
Talking to the vet on line was very informative and helpful she gave me information and what to look out for,my boy is always getting into things, he should not
I needed to talk to a vet right away and it was there for me
I got the phone call. I talked about the problem and the expert gave me instructions what to do. Step by step. The man said he was from Tennessee. He asked me about the medicines I took that I should not have taken. He told me to keep checking my blood pressure. He told me to drink lots of water, and to add a spoon full of table salt. He said to call 911 if my blood pressure measured under 100.
I did not want to drive to the pharmacy and lose consciousness while driving. T seemed o be a way to not have to call 911 right away. I got answers I needed to know what to be aware of.
I spoke to *******@AshleyR719 who is well versed in many matters pertaining to the law. I found her recommendations sincere and very helpful. She was very patient and was able to solve my issues. Well worth the money and I will definetly use her services again. It was a great experience because I am not used to dealing with *******@AshleyR719 was very strategic in her thinking and her problem solving abilities amazing.
Great customer service
I found them on the Web.
I don't think I ever heard from anyone but not sure. Gave them two numbers to call. Still don't know if I just didn't understand how the service works. Can't talk to anyone except bots that are no help. Bot keeps asking if I want second opinion when I never hit first opinion! Was finally contacted by service rep who refunded the charge. Did eventually hear from someone when I posted a bad review. They did say they would refund my money.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Your expert was able to answer my question and refer me to a repair service.
Troybilt recommended you.
Each person in the group who helped me were all knowledgeable, patient, caring, and thoughtful. It's good to know that people exist who care to help those of us in need of guidance. I'll be forever grateful to these people.
It was available.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
I am glad you got help immediately!