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JustAnswer has a rating of 4.2 stars from 7,657 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
It was alright I just prefer to speak to a live person that's my preference. Jeff was somewhat helpful I haven't tried what he suggested yet but I will and then we'll see if that will resolve my issues
I was routed to them by Lucky Land’s customer service gal on chat
Great customer service and knowledgeable for my issue and was resolved
The items were very expensive when I first purchased them. Tony's estimation shows me that the items have gone up in value. I was impressed that Tony gave me options on how to sell the items--that was a plus; I did not expect it. Thank you!
When I entered the question "What is my Princess House China worth"?, JustAnswer popped up. The two or three lines that were shown under JustAnswer, let me know I was in the right place. I didn't have to open each listing to find my answer.
I had setup problems for my new Amazon Fire HD8. It came up and ran but I could not get to all of books and other info in my Amazon Fire that are in my account. I was sent to Just Answer after initial calls suggested the problem was with the Fire 8. Bob finally sent me back to Amazon Tech Support. That contact figured out what I had been doing wrong and led me on how to use the proper procedures to get to all the data I needed..
Amazon sent me to Just Answer when the initial problem I was talking about could be a technical problem with the HD 8.
Benjamin was so knowledgeable about the issue and walked me through exactly what i needed to do. He took away my worries regarding an issue that was untrue and could ruin my business if not handled correctly. I will absolutely reach out to him if ever needed.
It is difficult for the employer to find an attorney that wants to represent them va the employee.
My tech was very helpful and knowledgeable about my problem
Referred by Microsoft
It took a while but I finally got an answer, I will use them again next time.
They were slow but I finally got an answer and what a relief it was.
I couldn’t get any help anywhere.
Just found this site through Google and this will now be my go to for anything and everything. I was connected with an expert (Rio) very quick and had all of my questions answered promptly and directly.
It was the first option provided in my Google search. Glad that it was.
I haven't used it yet but seem to be exactly what I thought it would I would reorder again
The attorney understood my concern and answered and explained to my satisfaction!
Reasonable and fair price for expert legal analysis of my concern which was to my satisfaction!
Very pleasant experience. Very knowledgeable. Very pleasant.
The experience was very good. The technical person was very knowledgeable. I appreciated the way he explain very thing.
Pick it on line
The answer I got was clear and it eased my stress concerning losing my home. I know this is online but it would've been nice to have the expert a little more personable (I know it's difficult via typing but a little kindness can go a long way for those facing eviction).
It was the only thing I knew and could afford. It’s also quick and straightforward.
I do not want any membership with your group. Please cancel any such membership. Thank you. GLENFORD PETERS.
I searched for WIX support you came up. It's obvious no we yo me is that you are not affiliated.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
System would not allow me communicate with your experts kept jumping from one spot to another
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Clyde,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35
Followed the advice, sent an official letter. Money repaid.
Checked on phone
Best service and excellent professional so cheaply available
Professional in listening and available to answer
I had an urgent situation and needed guidance to next steps. Nisha let me know my options and gave me resources actual numbers to call to set my plan into action. This was great advise when I needed it most urgently.
Because I was undecided if I had to hire a lawyer or if it was something I could do on my own
I was extremely happy how quick I had a response and estimate with my antique first paliment badge appraisal thank you I will not hesitate to request your service in the future.
Links took me there and I thought I would give it a go.
I was able to ask my question, send photos and contract and get my answer with what to do in a short amount of time. I will try to follow up with what happens with my complex. Legal Eagle was very helpful and quick.
I don't have much money to hire legal help and this was great fit for me.
I was broken down on side of road desperate for an answer and their website Said "ask a mechanic a question for $2. Guaranteed refund if it doesn't help"
They charged me $50! And then wouldn't refund!
Do not use
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Even though it took awhile to get in the loop, the response from the lawyer were fair
The person I talked with, was very knowledgeable about my questions. She offered many suggestions and also took the time to listen to me as I thought to explain my situation with my dog. I thought she was excellent, and would seek her advice again in the future.
This lawyer was amazing and helpful. He let me know that although you have your rent payment or assistance you can still be evicted from your home at anytime. He was honest and sincere and a huge help
Because my membership wouldn't get refunded although it was an accident
I kept receiving email from a website called AppleIOS saying I had 20 intrusions on my iPhone and to contact them. The advice I got was very clear and helped me to trust my intuition more. Thank you for being there.
Prompt courteous help within 5 minutes.
I chose Just Answer because I could not figure out how to charge an Uber ride to a gift card I had recorded there. Great help. I couldn’t get a person any other way.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Glenford,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35