• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.3%
Positive
3,259
Neutral
57
Negative
506
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,656)

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user valeriek22
2 reviews
0 helpful votes
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June 9th, 2024
Verified purchase

Dr A was amazing in helping me with my sick pup today! Thankful

Reason I chose this business:

It was a quick and real time away to get answers for questions about my sick dog.

Thumbnail of user robinm986
2 reviews
0 helpful votes
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June 9th, 2024
Verified purchase

Very quick and professional. Felt confident with my actions after that

Reason I chose this business:

Used before

Thumbnail of user elizabethk485
2 reviews
0 helpful votes
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April 14th, 2024
Verified purchase

Trying to identify what I believe to be an antique English teapot (1800s) from my grandfathers family. Unfortunately, at the same time, my daughter called with an emergency, so I couldn't interact as much as I would have liked.

Thumbnail of user patl461
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

I'm rating it 4 out of 5 only because the page did not make it clear he had answered. I was waiting & waiting, not knowing he had actually answered. The website needs tweaking or make it clearer to novice users.

Reason I chose this business:

It popped up online and needed a quick answer to an HOA question.

Thumbnail of user bertholdn
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

The agent was responsive and we both determined that the Mac computer did not support the printer because it is old. So I bought an old Lexmark printer that can be run by my Mac instead of throwing away a good Mac just to make a printer work. He gave it a try.

Reason I chose this business:

Last resort. The people at Brothers printers referred me to just answers because they had no clue.

Thumbnail of user charliel202
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Perfect answers to all me questions--could be improved by having a phone number to call for old people like me who a very difficult time finally getting to talk instead of trying to type--change the set up where a person can call instead of going through all the B.S before reaching a good man who helped me--Mechanic was great but the B.S is horrible getting through to one

Reason I chose this business:

For answers? Why else would i contact anyone? Duh duh

Thumbnail of user barrym723
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

I was really worried about what happened to me from scammers. Michael eased my mind and fixed my problems. Quickly.

Service
Thumbnail of user alicias736
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

I was given a thorough, introspective response to a question that may have taken me a few days to pull together. He also responded, in detail, to my follow up question. A great jumping off point for me. Cheers

Thumbnail of user ceciliab223
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

With my Hashimoto's in remission, and Dr. Vorst's knowledgeable advice on whether or not to supplement with iodine (potassium iodide) while taking a moderate daily prescription of Armour Thyroid, I
Was very impressed with his expertise on that subject. He was a good listener, and advised against supplementing with iodine, since my recent testing of iodine with Ulta Labs 24 Hour Urine Test showing that I already had high levels of iodine in my body, offering sufficient thyroid support. So his opinion differed from my own doctor who wanted me to supplement with iodine and slowly taper off the thyroid medication possibly completely. I will instead go with Dr. Vorst's (Just Answer) advice to abstain from the iodine.

Reason I chose this business:

It was accredited by the BBB, had good credentials, and MD's as well as some Alternative Med experts on staff. Reasonably priced membership, and can be cancelled at any time.

Thumbnail of user candaceb329
1 review
0 helpful votes
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April 5th, 2024
Verified purchase

I was fortunate to connect with a very professional, kind and supportive medical individual. The guidance was immensely helpful. I will now contact my practioners for their records to help analyze my ongoing health situation.

Reason I chose this business:

This was the best and easiest way to connect with a very knowledgeable medical professional.

Thumbnail of user barbarab4634
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

I'm your basic cyber idiot. I finally found a click link he suggested and followed directions. It turned out to be quick and easy. I thought it'd be a long drawn out cyber struggle; I'm glad it was quick and it all worked fine. I'm happy.

Reason I chose this business:

Because it was a quick fix.

Thumbnail of user ije
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

I experienced the tough balance act of new puppies and kittens. It's a tough job of keeping the dog and cat healthy. The dog with 11 pups and the cat with 5 kittens. The helper needs to give suggestions on keeping them from having problems with digestive issues. I was given great advice.

Reason I chose this business:

I have 6 cats, a independent kitten, 10 newly born kittens. Two females have a litter of 5 kittens. The females act like they are starving. I need advice. The dog struggles with digestive issues. 😫

Thumbnail of user fabreetciop
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

...I am convinced their servers are pre-American Revplutionary War. Soooooo Sloooooow! And thir dropdown choices of operating system end with Windows XP, so that tells you a lot also. Howeverost all the experts are good.

Thumbnail of user nancyr2464
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

Wanted professional to give a specific estimate or idea of which muscle could be injured however it seemed like professional lacked knowledge of basic terminology and continued to repeat what I would say. Conversation left me more frustrated than prior.

Reason I chose this business:

Assumed I could get basic help conversating with another individual

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, let us know and I will promptly assist you.

​Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user annc1589
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

My query regarded possible sale of a property (unit) jointed only by HOA members: the legal means involved. I was referred to the Davis Stirling act (which governs such matters) and given some specific answers by two attorneys. I did not want to join a committee of two who will be researching this matter with our own attorney (or referral), but wanted a concrete answer "in my own court" when the matter comes up for discussion and an eventual vote.

Reason I chose this business:

I searched online and chose what seemed to be a good source of legal advice at a reasonable cost (for me). I didn't do a lot of comparison shopping, but am glad to know of this resource.

Thumbnail of user manjub21
1 review
0 helpful votes
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June 7th, 2024
Verified purchase

Please returns my money back which is unfairly charged on my visa, without my knowledge

Customers care make others fool, they don't understand me

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user betj3
1 review
0 helpful votes
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June 6th, 2024
Verified purchase

I reached out to the fraud department and they directed me back to you

Thumbnail of user louiset263
1 review
0 helpful votes
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June 5th, 2024
Verified purchase

Excellent advice and can ask as many questions as you like without being rushed.

Reason I chose this business:

Sick of going to doctors and rushed through appointments

Thumbnail of user chuckg210
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

Matthew did an excellent job in helping me with my Employee Uniform questions. We now have a good direction to move forward with.

Reason I chose this business:

Looking for a easy and quick way to get advice on a situation-to-situation occurrence.

Thumbnail of user conniep521
1 review
1 helpful vote
  • Send Message
May 8th, 2024

I had a tax question I needed answered. I could go to IRS and get an answer for free but would probably have to wait a long time for a response. I saw JustAnswer and it seemed like a reasonable charge of $5 to answer my question. I had to enter my debit information so they could be paid and I would receive my answer. I would then have membership which I was told could be canceled at any time. I was shocked when my bank statment showed an immediate charge of $55. I canceled my membership about 2 weeks after receiving the answer to my ONE question when I saw the $55 charge. I asked for a refund of $50 when I canceled my membership. No response from the online chat and no refund issued to my card. I called and demanded a refund. At first, I was told "no refunds". I insisted and threatened to report them for unfair business practices and I have been told I will receive my refund. We shall see. Bottom line, stay away from this company as what they state they will do and what they actually do are quite different.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user garyc1401
2 reviews
0 helpful votes
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April 24th, 2024
Verified purchase

Talked about ways to troubleshoot my Mustang Gt. Test tools have been ordered and will get here today. I will give feedback on what I find. The conversation made sense.

Reason I chose this business:

I have been battling the problem by myself being somewhat of an educated mechanic for a while. Started pulling out my hair. Lol.

Thumbnail of user seliak
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

I only needed to have an answer to my question and it was generously given. I learned that I can go back anytime if I have further needs.

Thank you for an enlightened response. Very satisfactory.

Reason I chose this business:

Because I wanted an answer I could trust.

Thumbnail of user daleh646
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

I'm very knowledgeable about automobiles, and have spent many tireless hours throughout my life turning wrenches on everything from Motocross dirt bikes, Snowmobiles, Jet Skis, and Custom classic Muscle Cars. What I enjoy about Just answer mechanics is that I might already know the steps to troubleshooting the current issue. I like contacting them to make sure that I might not be overlooking something. Or possibly forgetting a step within my journey to getting whatever it might be that I'm presently working on, back up and running, and with the peace of mind + confidence.

Reason I chose this business:

Spot on knowledgeable & convenient!

Thumbnail of user robertp.m
1 review
0 helpful votes
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June 8th, 2024
Verified purchase

Fantastic with the Representative that I spock with...

Reason I chose this business:

Not used since you were going to charge me $1.00 for a $2000.purchase.

Thumbnail of user barneyv9
1 review
0 helpful votes
  • Send Message
June 8th, 2024
Verified purchase

Tech was knowledgeable and caring and went above and beyond

Reason I chose this business:

Just thought I would try

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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