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JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I have a neihbor who wants my property. I have been threatened and intimidated. I feel he is going for adverse possesion. But when we first bought the property. We gave permission for them to ride horses in the woods. But due to litter and tons of beer cans. We revoked permission. He says they do not have to stay off of the property. Because the previous owner gave them permission. Since then they have tore up my property with 4 wheelers. But just answer helped me with the law and information. I am grateful. Now i just need to find a local attorney to help fight the problem.
Searching for answers and came accross just answer. Glad i did.
Attorney Bruce was courteous professional and very helpful. I was blessed by having him to answer my questions
I heard they were dedicated to assist me.
It was clearly something she ate that was bad! But you told me what to do and that's what I did. Her Vet was very happy that I reached out for advise.
Robert, the technician, who helped me, was possibly the most patient, understanding, and knowledgeable person, who has ever helped me with an issue. He was absolutely great, and took care of the issue I had, with getting a product registered. A-ONE.
Robert worked, with me, until the product was registered.
I went on-line to register a product, and it was impossible. I checked with Google to get a number for the company, and Just Answer was the number given. As it was the only way of contacting the company, I did so through them.
All I want to know is when can I receive my order! You ask for my order number. I had to check then the page disappeared. This is most frustrating and unhelpful!
Lousy!
Because that’s the platform I was given
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced.
It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, Medical, Pets, Computers, Appliances, Automotive, and more.
As a courtesy, we have processed a cancellation of your charges. I assure you that moving forward, you will not see any recurring membership charges.
We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645
I was getting some different answers about fixing my Highlander. I needed a dependable answer and I got it. The recommended fix worked as needed. The mechanic was not condescending, just straighforward and helpful.
Gave me multiple recommendations as to how to help my puppy with allergies. He's doing much better already!
I was looking for help & advice for my female pet dog who jumped the fence at our new home and I received the advice the same day, greatly appreciated.
When googled my query, JustAnswer was the first website that popped up.
I love having all the experts and especially lawyers on call. I'm going through a divorce and I can just ask a question and get answers immediately and it's a relief
They helped
Quin did a great job of providing trouble shooting points, mentioned know issues and provided me several paths that I could explore to resolve my issue. His answer were spot on and I could tell he is truly an expert in this field.
Seemed to be w great alternative to waiting to talk to a dealer
I am not good with track but with patient experts guiding me the problem was solved. It was not straight forward but the support person was great at problem solving.
I was very frustrated with my inability to get into my account and the expert made me feel that my question was important and told me exactly what to do.
It was offered.
Man I talked to was knowledgeable and quickly helped me.
However, Just Answer sends too many emails and texts.
Please
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
I wanted to let you know that we have successfully unsubscribed you from our marketing emails and texts.
If you have any other preferences or need further assistance, please feel free to reach out.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com
Very Thorough. Pleasant to talk, very polite. Had to switch Truck but was able to give the owner a diagnosis that he could use to determine what repairs the truck would require
First time trying it
Overall, the connection took a while, but once I was live with a technician, the person was very informative and helpful with my problem. I haven't had a chance (yet) to address the issue I presented my technician with, but I feel it will be the correct course of action for the problem.
It was one of the 1st to show up on my google results when asking about the particular problem I had.
Had an issue with a fake ad on Facebook. The operator on JA was very good. I might have missed it but later there was a $46 dollar charge. I might have missed the small text but i was surprised.
Facebook uses them and transferred me to JA.
I had pressing immigration questions that would determine my short and long term plans. Just answer provided me with the right guidance on such a sensitive matter
Tested and trusted and recommended by someone whose opinion I value alot
The attorney that responded was very professional, knowledgeable and concise in his answer. He was easy to speak with and his advice was very appropriate. I would recommend.
Recommended by friends.
I would like to Thank' all the people involved in helping me to get the best possible solution in resolving this large debt in the best and honest way for everyone involved., Thankyou...
.. excellent., especially coming from professional people as them
After calling around and checking the internet., they were the ones who give me the chance and patience to really listen to my situation..
Received a quick response, the expert explained the steps very clearly and got my issue resolved within 10 minutes.
Had used them before.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
I’m glad to hear that you’re satisfied with our service. However, I noticed that you left a two-star rating. We’re always looking to improve, so if there’s anything specific that didn’t meet your expectations or if there’s more we can do to enhance your experience, please let us know.
Your feedback is invaluable in helping us serve you better.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com
The quick and convenient answers helped me confirm a vet visit was warented. I especially liked the customer service with canceling my monthly membership. Couldn't have been more convenient.
A dentist, Dr. Katz, listened to my dental questions and was extremely helpful in sorting through my questions. I am amazed at how helpful he was. Thank you for this service.
Thought I would give it a try and as I say above, really extraordinarily helpful!
The tech that called me back recommended another company to call he sent me the number it was the coach builder and that person was able to direct me to the location that I was looking for.
I found them online
My dog ate something he shouldn't of had and I went online for advice and I found them. A vet called like they promised and gave me expert advice and saved me 120.00+ vet visit and my dog is just fine. The fee they charged is wayyyy less than an in person vet visit. I would def use them again.
I needed advice fast for my dog.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28