• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.3%
Positive
3,259
Neutral
57
Negative
506
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,656)

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user juliang311
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Matthew was very knowledgeable as well as understanding. The way he broke it down and the possible steps that I can take really helped to relieve my stress.

Reason I chose this business:

A coworker recommended just answer

Thumbnail of user georgew1814
1 review
0 helpful votes
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April 17th, 2024
Verified purchase

I've used just answer in just about every category they have. From probate questions in my fathers passing. To mechanical. It's like having experts in your phone whenever I need one! Thanks!

Thumbnail of user isaacs328
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Excellent suggestions for the possible cause of my fault codes ABS, ESC still currently working through it but In the right direction now

Reason I chose this business:

Google search. Very good responses to others questions

Thumbnail of user andyb823
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

I received feedback from a vet within just a few minutes of sending my questions.

Reason I chose this business:

Quick feedback in an urgent situation.

Thumbnail of user chrisb4228
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

I have taken the dryer apart and checked the heating element and other items. There's several sensors but I wasn't sure which was the issue. Matthew called me within minutes of the request, I explained what I've done so far and he told me there was a thermal sensor at the front bottom left of our dryer and how to take the top and front off to access it. I checked continuity and he said it was faulty and needing replaced. Even texted me the part numbers to order. Ordered from Amazon, came the next day and the dryer is back up and running.

Reason I chose this business:

Read a few reviews

Thumbnail of user jens595
1 review
0 helpful votes
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March 27th, 2024
Verified purchase

I needed background on choosing a hot water heater system in a uniques situation, and the expert talked me though all the scenarios to help me make an important and costly decision. He did this with informed, professional and unbiased knowledge about what my options were and what might work best, offering his own personal experience and recommendations upon my asking. This was after he had educated to me to a fairly sophisticated level on all the factors. I greatly appreciated it and will definitely use them again. So impressed.

Reason I chose this business:

I was prompted to by a particular brand I was investigating.

Thumbnail of user lisak2709
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Very quick response with a great expert. He even returned a call a few hours later.

Very quick and experience!!!!

Reason I chose this business:

Website guided.

Service
Thumbnail of user almostd1
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Searching Dell Support online. JustAnswer comes up in the middle in a Chat, starts asking questions, then asks for refundable credit card charge of $2. Immediately thought scam. Checked my bank card. Had been charged $68. DISGRACEFUL!

Reason I chose this business:

DID NOT CHOOSE.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user dogbiteg
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

Fuel filters ram Cummins 6.7 installed eBay cheap filters truck would not start. Talk to the online MC...he says put your old ones back in and go buy real Mopar filters. Two beers later and a lot of grumbling...I'll be danged it started right up.

Thank U going to buy real ones tommorrow.

Solved my problem first call

Reason I chose this business:

Convenience...first to come up. Dad said they are great give them some cash u cheap S o B.

Service
Thumbnail of user robbieshakespeare4
1 review
0 helpful votes
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April 6th, 2024

I am so glad I tried this. I received great instruction and felt at ease. I have a 14wk old puppy that randomly vomitted two different time. Was starting to freak out…talking with a vet via text for five min and I have a plan and feel confident. I will sleep tonight.

Thumbnail of user hazelannk
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

I needed advice on renting a car to go to Mexico. I received it I will be using Alamo.

Reason I chose this business:

It came up on my phone and I needed help.

Thumbnail of user karent2602
1 review
0 helpful votes
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June 3rd, 2024
Verified purchase

I got the guidance I needed and I am feeling confident in my ability to deal with my situation

Reason I chose this business:

Google search and I couldn’t get a straight answer anywhere else

Thumbnail of user danej45
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

The person was very helpful and thoughtful. Enjoyed the help given.

Reason I chose this business:

Needed a legal answer and thought I would try it.

Thumbnail of user paulc3967
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

Jen gave me concise but direct recommendations for options that could be employed, including legal options and general guidelines about their clinical/behavioral requirements

Reason I chose this business:

I didn't know what type of professional would be best equipped to address my family's concerns. JustAnswer was easy to access and gave a prompt reply to my query

Thumbnail of user russela20
1 review
0 helpful votes
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May 30th, 2024
Verified purchase

She was patient and professional and quickly provided us the answers that were easy to understand

Reason I chose this business:

Previous use

Thumbnail of user janetd1599
1 review
0 helpful votes
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May 11th, 2024
Verified purchase

I was in need of good solid advice. I was provided with information that helped me make some important financial decisions. Thank you!

I am not tech savvy. Called and all my questions were answered about the service.

Service
Thumbnail of user adrians510
1 review
0 helpful votes
  • Send Message
April 9th, 2024
Verified purchase

My initial contact with Pearl W was easy and quick and sent me quickly to a technician ShrinivansH. He was excellent and walked me through a series of steps that took some time. Due to my inexperience with the computer settings, my responses were unclear, but ShrinivasH perservered and brought the system connection back on line. It was a good project and well worth the price of membership.

Reason I chose this business:

I found it during a search for answers to my problem with the Outlook email connection on my Kindle fire

Thumbnail of user marym7896
1 review
0 helpful votes
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April 3rd, 2024
Verified purchase

I was connected with a very helpful agent, William. I had several points to be clarified posed on one question. Wliliam answered all my points in a concise and complete manner and also, he was available to answer my questions in less than an hour

Reason I chose this business:

I found the service online and decided to try it out and my experience was totally positive!

Thumbnail of user trinap87
1 review
0 helpful votes
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May 27th, 2024
Verified purchase

I accidentally came across this site. Before I knew it I was signed up and charged and didn't even realize it! BEWARE! NO REFUNDS!

No refund given. I didn't even realize there would be a charge

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Trina,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user pramodb21
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

It's good experience having fun and knowledge thanks and regards

It's good

Reason I chose this business:

I have lot s of questions and queries

Service
Thumbnail of user johnniej83
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

Love the get to the point and Professionalism.love how the doctors pay attention to details

Reason I chose this business:

I'm out of town on vacation and not way of seeing my doctor/ dentist needed information and they seem to be the best

Thumbnail of user natie5
1 review
0 helpful votes
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June 4th, 2024
Verified purchase

All questions and answers were promptly answered, all replies were fast and informative. Thank you

Thumbnail of user denisem2359
1 review
0 helpful votes
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March 26th, 2024
Verified purchase

I was very satisfied with what the doctor told me bout my dog she would whine and carry her toys around and she would actually try like she was nursing her toys band the doctor was very professional tell me what was going on. A false pregnancy. This was actually not the first time she did this but it made me have concerns. But I was very assured that it was a phase that some female dogs go through. She is getting better without as every day passes. Thank you so much for the info

Reason I chose this business:

I seen it online and what I read made me believe just answers was a caring start.

Thumbnail of user andrewr2129
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

He helps a lot that I decided to buy a new printer
The sensor of current printer may be dead that computer could not catch the signal at all.
New HP printer will arrive in 5 hours
Then I will contact your team again
Thanks

Reason I chose this business:

HP supporters guide me to contact

Thumbnail of user thomasa1840
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

All responses are to get your money. I even paid the money and they were still generic responses not applicable to the information I was providing them and passed me onto a lawyer, and after talking to the lawyer, he stated he not really a lawyer.

They posted that they will put me in touch with A attorney when talking to the attorney. He stated briefly that he’s not really an attorney and cannot operate in that position because he can’t answer any questions.I’m

Reason I chose this business:

I assumed that I would get a referral from an attorney or paralegal, which turned out to be false

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

I hope this message finds you well. I wanted to inform you that all the experts who assisted you are licensed attorneys. However, it's important to clarify that JustAnswer is an information site only. We do not provide legal representation, and no attorney-client relationship is formed through our platform.

In light of this, we have processed a refund for your recent inquiry.

If you have any further questions or need assistance with any other matter, please don't hesitate to reach out. We're here to help in any way we can.

Thank you for your understanding.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Sitejabber for Business

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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