JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Very helpful, didn't just blow smoke up my $#*! telling me what I wanted to hear. I feel he looked at whole situation, not just my side like the judge did.
Was at a loss of what to do.
After recovering 6 months hospitalization from Pneumonia,, my accounts were in an inpenitrable circle of opposing requirements and my problem was Justly Answered. Thanks very much once again.
Very knowledgeable
It was my last hope.
Quick answers, down to earth communication. Seemed to care. I'm happy with the expert that I had the conversation with.
Tostitos online sight suggested it
Gave local contacts after talking about our problem. Thanks
Googled how to file a class action suit
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Answered hard to fine questions. With precise answers
Seemed knowledgeable in the tax issues
Received the call, Mike spoke clearly, asked a few questions and offered potential solution that I could do as well as what a shop might do. Offered personal experience on solutions.
Offered quick access to professional support
After raising my concern over the payment issue and the monthly retainer fee. My subscription was cancel with the option of rejoining the service if I so desire.
I am very please with the outcome and understanding I received
All on chat no phone number
I was looking for a vet but expected to pay for the service when I got the service
I had trouble understanding how to make my buttonhole attachment make a longer buttonhole. While waiting for someone to help, I began to read my Bernia booklet again. I think I worked out the problem. About the time someone came on, my thread broke and I wasn't able to connect. I think I can make it work now. Thank you for being there.
It was a little slow and clunky.
I had a couple of very specific questions that were answered quickly and was able to have a great conversation about ideas on going forward with some aftermarket parts.
I have used just answer on a couple of previous occasions. I also like that previous conversations are openly available to research through before signing up. I have found several answers in public posts without needed to pay the fees. For me, that makes it worth it when I do need to find out something further. Maybe my question will help another.
Alex was a wealth of information. He answered all of my questions and gave me great advice. I will definitely contact Just Answer if I need answers to my questions.
I was going crazy about my situation and I found this online.
He was very knowligable and gave me a complete check list of things to look for.his help was invaluable.thank you
I needed answers fast.
My little buddy was not eating his food, which is unbelievable because he's normally runs to it. The vet gave me a quick answer that calmed me down from and steps to getting my car back to normal
Fast to respond and solved my issue quickly. I'm reaching out to him next I have an issue with Facebook or any other issue.
Facebook didn't give me a way to correct my problem
Erik is so knowledgeable and explains everything in detail. He is warm and friendly, which is why he's my go-to for jewelry!
Answers very clear and easy to follow thank you. Very helpful
I had a very complicated electrical issue I had been fighting for days. I threw a bunch of parts at it with no success. Ted walked me through my issues and we found the problem. Thanks Ted
Had a mini crisis wondering what laws were applicable in my State regarding an employee's rights. I was assigned an expert and that's what I got. Also, someone who is personable and compassionate.
I needed expert answers fast on laws from a state I don’t even live in. I received prompt advice that helped me understand what next steps to take. I remember LegalAid and started there.
My fridge water/ice unit wasn't working. Matthew gave me troubleshooting options, a parts number, and a youtube video for how to fix it myself. All in less than 5 minutes!
I needed a solution for less than the $300 quoted by the Whirlpool people.
I was an appointed Union business agent for six consecutive years (2018-2024). I previously served as business agent (2009-2012). During my tenure, I provided representation to bargaining unit members within the Philadelphia Department of Prisons, Philadelphia Sheriff-Real Estate Office, Philadelphia Juvenile Justice Services Center, Philadelphia Department of Human Services, Philadelphia Office of Homeless Services and Supportive Housing. I was not reelected on March 20,2024. My request for remittance of last earned pay and unused accrued vacation and sick leave were denied to me by my Union president, treasurer and accountant. JustAnswer provided me the legal guidance and assistance similar to the representational services I provided my Union members.
JustAnswer provided immediate assistance and pertinent information necessary for me to process a wage dispute against my Union for withholding my earned wages and against their refusal to monetarily remit to me my unused vacation and sick leave.
Had an issue with a power factor controller, when I contacted JustAnswer I didn't describe my issue very well to them and they approached the problem differently than what I expected. I was very impressed how fast they responded to my initial inquiry. Within a very short time we both on the same page, they then directed me to an electrician. After a few back and forth messages we agreed on how to proceed to a resolve.
The problem I had was with an ABB component, when I reached out to them they directed to JustAnswer. Thank-you
We're in Seattle due to my son getting a kidney transplant and my engine light came on. After much investigation and numerous suggestions as to what it could be, I decided to use this site. Absolutely dead on with his observation! Now we do not feel stranded. Thank you
Just trying to get my car running properly
The technician answered all of my questions and reasured me that the measures I took to keep my RV from freezing were the right thing to do.
Sounded like a good way to get answers to my questions.
Our car had a ton of errors after a polar vortex. With help here, we were able to diagnose and fix it saving us thousands. I'm this economy it was a blessing. Obviously not something everyone can do, but if you're able, I couldn't recommend more.
We needed an experts opinion
The water pump went on my Yanmar 315 256 lpa2 diesel engine. I already belonged to Just Answer. So I figured it wouldn't hurt to ask my questions on my Just Answer App. Well, I was assigned a mechanic, Ivan. He did everything except come to my boat to help fix it. He knew diesel engines, I know, because I have quite a bit of experience with them. He kept working for me, trying to figure out the best and most efficient way to get me back out on the ocean. I was contemplating rebuilding the part, but Ivan and I came to the conclusion, that just purchasing a brand new pump with all the gaskets, impeller, and bearings would not only be the best way, but it would save me from having a mechanic at a marina rip me off by selling me the part at an inflated price, then charging me to install it. To have a mechanic at a marina do the work, it would have cost me $1,000.00 for the part, then another $450 for him to come to my boat to install it. I purchased a brand new part, OEM, online for $700.00, removed 3 bolts, then put the new gasket on and bolted the new part right on the engine. Took all of 25 minutes. So rather than having to wait for a local mechanic to come do the work, he said he would not be able to service my engine for another 2 weeks, I'm back in the water, with a new part that cost me $700, rather than still waiting for the mechanic to come, charge me almost $1500 to do the install. I truly believe that if Ivan, the mechanic from Just Abswer, lived nearby, he would have come to my boat to help me install the part. Ivan was great, saved me $100's of dollars, and actually cared about my issue, he was very knowledgeable and kind. I would recommend that everyone should join Just Answer, to save themselves money and valuable time.
Dan S
Forked River, NJ
I found Just Answer when I was cleaning out my sisters house and came across some antique furniture that I wanted to know whether it had any value before I gave it away.
Dayo Michael, CPA was extremely helpful, honest and knowledgeable. I felt like I could completely trust him!
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Greg,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35