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JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Expert legal advice both fast and affordable. Jessica B. Not only provided advice and answered my questions but reviewed my documents for accuracy. What more could you ask for? A+++
JustAnswer actually replied to my request in moments vs Rocket Lawyer who I reached out to days ago and still have yet to receive a reply. Canceling Rocket Lawer now and will use JustAnswer for all my needs form here on out.
Answered quickly and gave me great advice regarding a purchase of a car.
Great experts
I had a bad experience but not because of you guys it's just that I go under the vehicle working waiting for a response and then I come back up and then I lose it then my phone died all sorts of stuff but if if I could have talked to him when we had the chat then I could have probably you know got my answer within three or four minutes and I would have been done but I had to go to a different day got late I don't know what else to say but you got a good thing going I guess
Because I wanted to mechanic that knows where the fusible link would be so that I can get power to the fuse box you know because I've looked all over and couldn't find the fusible link you know I thought it's big and and I could see it but I wanted a mechanic that knew the answer and it would have saved me hours
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Donald,was very knowledgeable and helped me with my issues
Excellent- he was patient and very clear with his assistance
Highly Recommended
Carter replied fast. He answered my questions completely. Was friendly and understanding.
Saw on internet.
Good well informed answer. Each step was thoroughly explained. Efficient for sure. Thanks.
I have a tax question for Anna and she give me exact indication of what I needed to do. I appreciate the assistance and I will definitely use this service in the future.
Past experiences
Colby was great at explaining the process and extremely helpful
Jeremiah is so knowledgeable! He absolutely solved the mystery of my newly acquired beautiful unsigned brooch to be a reproduction of a Hattie Carnegie piece! Thank you Jeremiah n JustAnswer!
Stumble on it while Online
I like how you get an answer very soon, rather than have to wait hours or days for a professional to get back to you. I was connected to a professional immediately and able to get an answer to my question, rather than have to wait and fret all day.
Quick response
Asked two questions and got very helpful answers. There was a bit of glitch getting the questions through, but finally got everything I needed. Thank you!
I'm waiting to find out--having troubles getting into my site--keep getting Error 404...
Because that's where I was directed to by Free File. Turns out I have a membership already...
I received a fast response that also included options for me to speak with a lawyer to discuss my question. Overall, I will subscribe to this service because I belie it will benefit me greatly.
The reviews
Dr Peter helped me out by giving out his best advice and recommendations from a remote exam by a non-vet technician. He helped verify my suspicions and his advice gave me a good direction to proceed.
Just a guess off a Google search.
Extremely professional and friendly. Ordered part once I got the part number.
Used before. Reliable
De Roberts was prompt, very helpful in the advice for my 93 year old mother.
On line, hard to move mom around, especially with a cold.
Our communication was short but he was very courteous and informative. He knew what I wanted and directed me in the proper direction and even supplied me with a phone number.
I was searching and found this site.
Needed to get on OUTLOOK so that I could attend a seminar. Waisted 1/1/2 hours of tiem and never got on. This is crazy you are supposed to be an expert that is a joke.
Terrible waisted 1 1/2 hours with no results, just got more nervous and upset he did not seem to care gave one-word answers.
I was transferred to them when I asked for help on the internet. Obviously scammed
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
My puppy was sick and after 3 hours at the doggie er and came home and talk to Dr. Pete and he help walk me through what to do and look for
Always there when I need them
The technician / mechanic was knowledgeable about my tractor and his response was very prompt
I had a complicated tv problem and they issued some helpful solutions. None worked, but the help was quite helpful. Three different techs were involved. Anas stood out.
It was from a tv website and was automatic if you asked questions
The immediate response from Jeffrey eased our concern that our puppy could have ill effects from the Tetracaine. The puppy may not ingested any but we still wanted to know how harmful it could have been.
Recommended by our Vet
I am having issues with the mobile home park that I have been in for over 7 years. Now I know where I stand.
Many specialists
I wasnt sure about the site and it felt fake, but I could tell that it was definitely a real person and they really helped me find out how much an old chess set is worth. I have been wondering for a very long time and they helped me in minutes!
I finally chose it because it looked like the best way to solve my problem.
I was looking for a second opinion on my dogs treatment and current medication. The doctor I spoke with was knowledgeable and gave me excellent advice which I followed up on with my local vet. Highly recommend this service!
For a second opinion
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28