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JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I was very pleased with how friendly and knowledgeable they were. Thank you for the help!
Paul was able to pull up my answer promptly and accurately
I have used them before and was very satisfied with my results
Alexa really understood my problem and didn't just go with the rote replies, that you could find on the website. She had some good suggestions and hopefully they will help to resolve my problem.
As stated above
It was recommended.
I gave a detailed description of my problem. Edward was right on target. He suggested I contact a local lawyer and gave me all the info so please, I need to get back there before I lose it.
It happened to be there when I went online.
I was contacted by your expert mechanic, 9 hours after my inquiry at 1 am New Zealand time! REALLY?!
In the meantime I was able to resolve my issue.
Google search
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I wanted phone number for billing at Uber and the phone number would not take my call
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
The attorney was spot on. I was able to resolve questions and issues that was stopping me from moving forward. He was patient and knowledgeable.
I trust JustAnswer to provide me with the correct answers to my questions. I have had a great experience with JustAnswer. Any question I may have there is someone with the right answer ready to assist me with the correct path forward.
I asked for legal advice on how I could get the house that I owned before marriage.i
I googled to find a legal answer and Just Answer came up.
We're new puppy owners and had feared our dog had been exposed to something dangerous for a partially vaccinated dog. As it was night time we panicked and thought we might need to find an emergency vet. Just answers advised us to the reality of the danger of potential disease and what to look for. We will still see a vet but haven't unnecessarily rushed to an emergency and in the meantime are not worried, which is priceless when you're balancing a busy life:
Needed answers quickly
He was knowledgeable, gave me peace of mind and I didn't have to run to the vet and get charged 145.00 just to call poison control. I really appreciate the information given and the explanation.
I was searching for answer and came accidentally the website
I was told it for just one dollar I would get unlimited number of questions answered for one month and then it would be $35 a month. They sent me a link to go to a place to pay my one dollar and try to charge my card for $35. Luckily for me my card did not recognize this vendor and blocked the charge.
Products used:
None
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I was on for a long time with this kind and patient tech person, and he never complained even if he was not allowed to leave our chat untill I had everything clear. A very good teacher too
You popped up when i had issues that i searched solutions for online
My technician understood my issue and quickly solved the problem.
I was directed to Just Answer by the Samsung customer service rep.
I reached out on Easter Sunday for advice for my injured puppy and Dr. Nicki was so helpful. She's very understanding and extremely knowledgeable. Very compassionate!
First time using this service as I needed immediate assistance
I spoke to Dr Steve about an issue and he helped me and explained my MRI report in detail and gave me some excellent suggestions. I really appreciate JustAnswer because they are always there when we need them with high-quality experts.
I heard about it from a friend.
Thank you for your services. I was able to find out a decision I was about to make would only cause more trouble for me at work. Although it be, I am going through something traumatic, the solution saved me from making things worse. I asked a 2nd opinion on a matter my friend initially told me to do and this service confirmed that was the better option.
I had been trying for months to cancel an online subscription. I was hooked by a low rate for a month and then I could cancel at any time. I could never find out what I had signed up for or the place to cancel. The Just Answer tech told me where to go and what to do. Wa La! It worked! Thank you Just Answer tech!
By accident.
Helpful advice about scams and detection of such, follow up. Very pleasant
Solved a financial problem for me which I had problems with
Answered my query in a professional manner. Very knowledgeable
Saw on internet
Every thing are solved perfect and therefore I need no further help
It was perfect
I choosen JustAnswer because it was the only service who could reel me information about any phone numbers in Sweden
I had an issue with my phone the technician helped to sort it out
I have used it before google took to long to respond
Had great experience with the expert and quick answer
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Andrew,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35