JustAnswer has a rating of 4.2 stars from 7,656 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
My problem was an issue that involved my inability to get my primary email to sign into Microsoft Outlook. For some reason Outlook kept indicating that my primary email did not exist. The technician, Fiyaz, spent a good amount of time looking at my computer remotely and was finally able to solve the issue, allowing my primary email to convert to Outlook. Fiyaz was very patient and understanding due to my being hearing impaired. He was very capable and professional. I was lost without his help.
I advised them that I did not want a continuous contractual obligation that I could not afford and they complied. I got a note (text) from a Mr. Covelli advisung me of that fact and stated that I could restart my account in the future if I needed help.
It was recomended to me by Microsoft.
After explaining my issue, Mathew walked me thru the fix! He was very clear and quick with the result
Problem solved!
Thank You Mathew!
It was recommended by LG customer service.
My washing machine controls were locked up. Tried to reset without turning off the power. Didn't work. Tried shutting off the breaker. Couldn't find the correct breaker. Had to move the dryer to unplug the washer. Plugged washer back in, and was able to reset.
They stayed on the phone and were quick to respond.
Referenced by the Whirlpool website.
I had an issue with my email account. Unfortunately, I could not wait for too long. This site tried really hard to help me. However, when they sent me an invoice was the wrong one. I panic, but the assured me that everything will be solved in few minutes, they do not charge me a cent.
They contacted me back straight away with a solution, very profesional approach, if I need help in the future this is the people I need to contact.
Fantastic, replies straight away, no issues, no problems.
I needed help
Spottie counter surfed during taco Tuesday night. He possibly ate 1/4 to 1/2 cup of onions. The doctor was thorough and timely in his response. He followed up with care and continued check in to make sure all was well.
Based on reviews.
Technician knew exactly what I needed to do and directed me how and what to check. Told me what was faulty and even gave me the part number. Great help
Your advice to try replacing the fuel pressure regulator worked as of now.
Time will tell. The fuel pressure is what I should have checked before.
No more starting problems or check engine lights. I used a standard pr217 regulator from oreillys. There are less expensive brands available. I took a 250 mile trip at 56 mph and got 36.93 miles per gallon.
Saw it on internet
I needed advice for my son military status it was a unique scenario since it was the military from Israel and he is a US citizen. More than one lawyers but especially one gave me such great advice and information that literally gave us so much hope and happiness.
Needed a fast answer and we got it.
The wait to speak with a vet was no longer than 5 minutes. The vet was polite, knowledgeable and informative. The aftermath, however, was disappointing. I received a flurry of emails asking for follow up positive reviews. I finally had to block everything.
It came up first when I used the internet to find online advice.
Helpful advice. My virus infection has been going on for a few days.
Dr asked me the right questions and got to the root of the issue
Easy avcess
What a rip off. I was faced with a vehicle stuck in an intersection near my house with snow teeming down and it was getting dark. I needed a quick answer to a question and felt that $2 was reasonable for someone's long distance input. $49 was added to the bill which I could only have noticed if I had the time to open up the follow up emails that were sent while guiding cars around my vehicle. On top of all that, there were long delays in getting through and in the end the service tech could only give me the same information that I got from the error code. (Icing on the cake: i'm a retired senior on limited income. Well played Just Answer. Maybe change the name to Just Charge!)
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was contacting Amazon about this issue. I got transferred some how to your site. I then got tricked into giving them my info and credit card numbers. I thought they were going to refund my money. But then I found out this company has nothing to do with Amazon. I contacted them and it seems there not going to refund my money. After that they sent a answer than didn't answer any of my question
No help
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Wes,
I'm sorry to hear that you reached us in error. It sounds like you googled Amazon and came across one of our ads first. I see your membership fee was refunded on the 15th and it's showing as 'reversed' so it should have just dropped off your account. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Awful, Awful, Awful! I was told I was not answering my phone by text, but my phone never rang nor did it register the 5 supposed attempts to reach me. When I called the number on the originating texts there was a robot answer that was nonsensical which abruptly hung up. I want my payment refunded or I will yelp your operations as fraud and report this to the complaint department on the social security website.
I tried to cancel and it asked for a password that was never originated. I tried to register to cancel and couldn't because it advised my email was already in use. Your whole system is incomprehensible.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Douglas,
I'm sorry to hear this and I hope you've been able to get the answer you need somewhere else. I see the phone number on your account has an 805 area code but you have a different number posted on your question. The Experts can only call the number on your profile.
The phone call and membership fees have both been refunded to you. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I ask my bank to cancel my card coz they took money each month and they do it Saturday all the time in each month. Yet they still able to get money automatically to my account. Why you still money for not giving me the service? Horrible ….
I NEED YOU TO RETURN MY MONEY 50€ per month ….in 5 months now …
Anybody here in the reviews to REPORT THE justanswer.com to the OMBUDSMAN?
We
Have to stop this SCAMMER
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I had heart palpitations and serious questions regarding issue and I believe I feel less stressed after talking with doctor. I recommend him
I just wanted to have answer to all my questions that were making me anxious so I looked for online counseling and came across just answer.
Frank was great - I discussed the repairs I had gotten done recently and he explained in further detail, in a way that I could understand. He was very patient and listened to my concerns and offered a few suggestions going forward. I plan on taking my Audi A4 to another place for a second opinion and to reach out to Frank regarding this. I would highly recommend Frank - he was very knowledgeable about my type of vehicle and very courteous.
I wanted to get a second opinion on recent repairs for my Audi A4.
I am beyond pissed off, Just Answer has done nothing for me at all and there is a $55 dollar charge for a couple of chat text and a $39 charge for a question on how to ping and locate my wife's phone, with no answer.
I was forwarded from Google to Just Answer
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Robert,
I'm sorry to hear this and I hope you have been able to get your problem resolved. Our records show that your charges were refunded. They're actually showing as 'reversed' so they should have just fallen off your account. Please reach out if we can assist you with anything else.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Even though the vets are not able to treat animals, they are wonderfully helpful nonetheless. I will always be grateful for the doctor helping me through my kitty's health crisis. They seemed to care for Periwinkle as much as I do!
I needed help when all other vets were closed.
Although they won't do it for you (unless you accept a premium service for money) the advice I've received has been of excellent quality and was always very prompt.
The cost #1. Wasn't even sure I needed a lawyer and didn't really want to spend $500 on a 'consultation' fee to find out
The assistant went though a several questions and then sent the information to the vet. The answers were very helpful and were truly appreciated!
I would say that after info was sent to the vet I was given an option for a 7 day trial in order to get my answer. The price was very reasonable but I would have appreciated knowing before chatting.
I was not sure if Just Answer was a legitimate organization, but soon learned that it was not only legitimate, but it was also very helpful.
By random while seeking to address an issue I was having with my Facebook account.
The information I got was very helpful. I provided the information to our landlord and it worked in our favor
Amperage draw in HVAC control module in dash seems to be the issue... Tech I spoke seemed familiar issue. I will replace HVAC controller and see where matter go. Tech was brief and to the point.
Polite and to the point
The attorney's response was quick and informative. Try straight forward - I liked that. I am an attorney as well so it was easy to understand her.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me your email address and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28