JustAnswer

Mitch was has been very helpful with items I have presented to him. Very informative and cordial. 5 Stars.

I had added the two step sign in option for Facebook and then misplaced my codes. No matter how many hours I put into getting Facebook I just could not manouver their system. Just Ask had kind, patient and knowledgeable that had me signed into Facebook within the hour.

The only site which was able to allow me to find a potential way to minimize my facial pain.

Advice was general and mostly vague, regardless of the level of detail provided. In fact, if too much detail was provided, all questions weren't answered and the nuances weren't observed. Also, have to do some research before asking, as this service does not work if a) you don't know EXACTLY what to ask [as the counselor will not guide you at all] and b) you don't know what laws to cite when you ask [as the counselor seems to focus their answers more on what they remember from past cases they've handled and will do minimal research, if any, on your specific case]. In fact, I had to guide the counselor to the relevant law citations. In the end, I got most of what I needed. But only after following the aforementioned advice. So, it was a decent first experience with this service (or any like it). I had to work for it, though.

It was an AI assistant that I spoke to. Asked for a second opinion and haven’t received one yet. To be fair, I notified the AI assistant on a Thursday at about 4:30pm. It is now Saturday, so perhaps a referral will arrive Monday 🤷🏽‍♂️

Put me at ease, know what steps to take next. It was definitely a positive experience during a stressful period.

My little Bichon helped herself to some Valentine chocolate. The vet was fast to respond, calculating her weight, age, and amount of chocolate to determine likely outcome. I followed the medication advice the vet provided. He was spot on. Such a relief!

Absolute scam artists. Quote that it will be a $2 refundable amount then charged AU $68. I didn't avail of any services. They then lock the chat so you can't communicate with them at all.
Terms and conditions not accessible which is in breach of legislative requirements.

I had a problem with Microsoft software on my computer. I pad my money and never received any support. I contacted Just Answer to cancell my subscription which they never did. I later noticed that for three months they took $180 off my credit card and would not return my money. $180 + dollars lost for their incompetence.

I caught my puppy chewing on a stem that a quick google search identified as toxic. The vet quickly asked questions, told me how to handle and what to watch for, and calmed my anxiety.

I had an amazing experience. It was one in the morning and I was freaking out about my dog swallowing a toy. Thank goodness for the veterinarian. He responded to me within minutes. Thank you.

You receive advice from experts, but the information they give you is similar to what you could find if you just looked it up online. They aren't able to give you actual legal advice which is understandable, given the platform. They are very professional and answer your questions promptly. I do wish that they would do a little research with your questions. They will say things like "I'm not familiar with your states laws" or "I'm not familiar with the Federal Trade Commissions regulations on that". As a doctor myself, if I don't know something that my patients ask about, I research it and use my professional (base) knowledge to more easily understand/analyze it and convey that to my patients in an unadorned way so they can understand it.

This site us a total scam. They take advantage of desperate vulnerable people. They advertise as $2 and then slip in this so called membership for $66. Absolutely disgusting and I will be spreading word so noone else gets ripped off

New tires and sensors in September no problems.then TPMS fail light came on in February...Belle tire replaced one sensor and problem resolved we thought. Then it came on again and Belle tire determined other 3 sensors were bad. Replaced them and problem went away for a day or two. Then the TPMS light came on again.

My TPMS warning light stayed on...then it went off. Then it went on...now it is off. Blake from just answer told me what options I had...Honda Diagnostic scanner was the main option. Now that the TPMS is working and showing all tire pressures I'll hold off on that idea. The actual sensors are either good or bad and the TPMS control unit does not cause them to fail. Also learned there is no separate fuse. Blake gave good advice and increased my knowledge of the TPMS sysyem.

The poor guy had to deal with an idiot (me) but he was patient and it was like a small miracle. He got my printer online with my new router!

The lawyer was very fair and experienced and I would have hired her if she was near me.

I experienced an error with my Brother MC-L8900CDW printer on Easter Day and Ashwanth actually called me on Easter! We solved the issue very quickly and everything was great.
Thank you so much!

Online vet was very helpful, especially since it was Easter Sunday, and an otc solution works well for now.

I was told a response would be received within 15 minutes and that turned out to be over 2 hours. The resolution that was sent to me did not correct the problem.

Customer Service kept telling me an answer would be coming soon, but never checked back to see if I had a resolution; I had to keep contacting them. I worked at a Computer Help Desk and I know the follow-up is very important.

I asked for advice about the Uber app. I was on my way to work and pressed for time. The expert was not able to solve my situation and I gave up (giving him a good rating because I was in a hurry in a bus and thinking the connection might have been at fault) I was expecting a charge of $2 dollars but was charged $68! To get an answer from them about this dispute they want me to give them $2 more! I now feel it's a scam so there is no way I'm giving them my credit card credentials and suggest you seek elsewhere for "expert advice".

I was able to find the document that I need to protect my assets good information with in minutes. Thank you!

I was transferred to JustAnswer from a Moen plumbing fixture chat site. I was looking for information about an installation problem with a specific Moen product. JustAnswer said that I would be charged a $5 membership fee and a $40 monthly fee thereafter. The answer from the plumbing expert was that I should submit a warranty claim to Moen. I wanted to share a photo of the connection problem that necessitated my call, but the attachment feature in the JustAnswer chat did not work--it simply gave the file size limit and did not allow me to upload a photo.

If the "expert" had provided actual expertise or if the site had permitted him to analyze my specific problem, I wouldn't consider the combined $45 fee to be unfair compared to calling an actual plumber. But it's unconscionable that your company is charging me $45 for what's essentially non-assistance.

I will advise friends and family members against having anything to do with JustAnswer, because for me, your "service" has been an utter rip-off.

The customer service rep told me that JustAnswer is a fee-based service and that I would be charged $45.

Needed some information on Power of Attorney. Paid a little extra to have a phone call and was so glad that I did! The phone call was immediate and in depth and was great to have an actual conversation. I'm sure I would have dated well enough with just the written consultation as I have many times in the past, but in this case I was able to have an in depth dialogue over a complicated matter and therefore have a full understanding.

I can do most basic electrical stuff; i.e., changing out a fixture and like switch for switch. However, when adding a different switch, such as a smart switch in which the terminals are different and the wiring requirement is a little different, I will attempt to figure it out, but when I can't this was a great way to get feedback regarding what I was missing in the process. This was certainly cheaper than hiring an electrician to do a simple switch change (service call and labor). I was connected with a master electrician, sent him a picture of what my switch and wires looked like and within minutes I had the "fix." Worked like a charm! (having a picture to upload so he could "see" what I was talking about was very helpful).