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JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
JustAnswer was very fast and accurate in helping me solve the problem with my wordpress site.
I had an issue with my paypal account and customer service was extremely helpful in resolving it. Very professional!
Wordpress recommended this during a chat.
He clearly understood my concerns and gave the best advice
I have been using it for a long time. It's my most favorite tech company in the world.
Fast and informative. Enlightening. Pricing was affordable.
Google search. Liked the options. I am selling antiques that I inherited.
Great job Martin because with your help I was able to get my quad repaired and running properly
Martin was great
The only alternative I had
The chevy expert that helped me was fantastic. He gave me some ideas to try and narrow down the problem.
After narrowing the problem to a security problem I replaced the key switch and it solved the problem.
Needed a direction.
Very knowledgeable. Helped me get headed in the right direction.
I was having problems in the switch(?)wire. Amedee informed me that the signal is very low voltage coming from the Bus Communication Circuit.
Searching on the Web it looked like what I was looking for and it definitely was.
They always answer quickly which I appreciate. They are very professional, and always answer my questions. It is a great tool to have when your vet offices are closed.
Reviews online
I had a question about the timeframe of giving notice to my landlord and the attorney was very courteous and professional. She answered the specific question that I had for my state.
I found it online.
I got answer that calm my anxiety of what to do with my dog health situation.
To get a fast information on our situation on what action to do.
I was quite nervous for few days until I received your information
I don''t know honestly
Appreciated, appeared to be a great listener and willing to solve problems
good
I'm so glad since the first Dr. wasn't able to get ahold of me he put my inquiry back in the queue. So I was then helped by another Dr. who gave me the info I needed to treat my fur buddy. Thank you very much Dr.A.
They responded promptly. Thank you.
Quick answers to a vet that was knowledge.
MARK P DID AN EXCELLENT JOB. I WISH THERE WAS A RED FLAG WARNING WHEN EXTRA COSTS OVER THE $5 FEE ARE ASSESSED. I WOULD OF APPROVED THEM SO IT DIDNT UPSET ME. IM SURE THERES INFO ABOUT WHAT YOU GET FOR THE $5 BUCKS BUT...ID LIKE TO SEE OR ASK IF I AGREE TO GO FURTHER ON THE RESEARCH.
JUST BY CHANCE
The JustAnswer technition was easy to work with and I could understand his directions well, though I'm not so great at technical undertakings. He was quick to respond and followed up afterwards too. I was very impressed and grateful!
I found the service online when I had a problem with my Nixplay.
Lawyer was able to explain the real estate laws pertaining to responsiblitity for remediation and next steps. Thank you
I have used Just Answer one other time.
I was smack dab in the middle of filling my taxes. I did not have the information I needed. I asked Just answer and they came to my rescue quickly and saved my day
Because they had the Answer I needed
Billed more than the $1.00 agreed on? It was just a simple question I would not have asked if I knew you would charge me.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Nora,
I'm ready to assist you.
In checking your account, I see that we've already refunded your payment on 4/1/2024. The funds are made available to your bank the next business day, however, the bank may take 3-5 business days to release the funds back to your account depending on their policy.
Please let us know if we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
He explained to me what ground rent is and how it works, and gave me advice
Because I didn't want my home taken away from me for a $108 debt, that I didn't know I owed
Could not figure out how to change the clock setting on the control panel touchpad. Just answer made available to me a knowledgeable plumber that walked me through the process; very professional.
Professional and persistent
I appreciated ability to ask a question about an unusual situation with taxes that I just couldn't find an answer with research and since I do my own taxes I didn't want to look for local help and wait for an appointment. A couple of texts, waiting for research being done and a simple answer that was helpful.
Quick and easy
The answer was quick, correct, and to the point. Worked well!
Excellent
Couldn't think of another solution
Fast and easy. Great guidence and very helpful. The interaction gave me a more open concept of how to proceed.
Easy to use and qualified attorneys
Legal Eagle was patient, sympathetic and knowledgeable. I would recommend him to anyone seeking answers to employment law questions.
Prior experience.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hi Naomi,
We're glad you were able to get the help you needed!
Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35