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JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I was watching my daughter's dog and she found and ate 2 pieces of dark chocolate Lindt candies. I know dark chocolate can be toxic for dogs. I was so scared that something would happy to my daughter's 4 legged baby while she was away. I found ASK and was connect with Dr. Ninmo. He was great, asking me questions and reassured me that Coco would be ok and did not eat enough to harm her. As we were messaging back and fourth, he was so nice and understanding. Thanks Dr. Ninmo so very much!
I found it after an internet search and it seemed very easy
It was very helpful to have a totally independent person giving me an indication of any possible value to these items; some of which I like and some I don't that I may try to dispose of.
It's quick and easy
If I could give this zero stars I would. I am so upset. I was trying to find my way around the website for my DMV and this popped up as something to help me with an answer to to find what I wanted at the DMV. I mistakenly agreed to give my card number because I thought how much. Could it be a dollar or two? And then after I put the money in it popped up that the cost was $46. Oh MG! I unsubscribed immediately and went to my bank who had told me that this was popping up as something that was unusual. I unsubscribe before I even spoke to an attorney. And giving me the answer after the fact, and in fact I found my way by myself to what I needed, is just a way to try to get money for something that I didn't ask for. I was already unsubscribed and this is a scam. The cost should be put right up front and this pop-up was made to look like it was somehow attached to the DMV. What a scam! 😮
It popped up on the DMV website. You scammers
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Short and to the point with relevant information. Made it easy to understand.
Actually, it was the first one to pop up.
The Associate responded very quick to my questions about the value of my Canadian's coins.
Excellent. My own vet couldn't take hi. So I tried this. Excellent service. Great communication and just what I thought it was.
Happen to google symptoms and it popped up
Wendy was very knowledgeable and professional. Her advice was helpful.
Another professional option on my question.
I was passed around 4 times until Josh took time and patience to help me. Problem was solved next day
Was passed around numerous times until Josh took the time to assist me
Tried on line and got NO HELP.
Found phone number for JustAnswer. Not easy to do. Your availability should be easier to licate.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Judith,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I hope you used JustAnswer for quite quite a few of my legal questions. The response is always fast. I'm impressed by how much expertise is on tap.
Extremely fast and extremely knowledgeable and courteous. S
Wonderful and very informative, besides helping me to calm down in my anxiety. :)
I was very satisfied. :)
I was at my Wit's end!.! :)
I was advised to contact the Social Security Administration to get answers to my two questions. I was looking for answers….not advice. I know I could get answers to both questions by contacting SSA, but I was trying to avoid that option & get answers without going that route. It was a total waste of my time attempting to get answers that I did not get.
I was expecting answers from an expert. Not advice.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jerald,
I apologize for your experience. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Quick response to technician. Great communication. Problem solved easily and quickly.
Needed problem solved quickly. First time use very satisfactory. Many thanks!
I was put at ease by being informed of my rights under the law
I needed legal advice
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Stayed with me off and on for two days. Really a great job!
👍
Good communication
That more than I was expecting. Very helpful indeed
Helpful
I was satisfied and helped to get what I needed.
Gave clear answers when question presented clearly and fast responses
Knows his stuff and pricing and understands different tiers and advises well.
Affordable and real information
Good Resource Locator to arrow down options, not waste time.
Cheap way to narrow down options
Excellent service. I got help with all my questions and they make me to feel much better
Very nice service
Working on a phone system I had a specific display question on a specific model. The problem is clearly with the central system as ALL phones are experiencing the same problem at the same time. I was happy to pay for a SME to assist but what I got was a basic tech who knew nothing of the system and gave a generic "try this" response. When the questions got hard the tech abandoned me mid call. About an hour later another tech came on line (via text) after I complained with basically the same information... What a waste of time and money.
Products used:
This is an online assistance site
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello George,
I hope you've been able to get your phone working. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Mr.Brandon Nelson gave me exactly what I needed.He need to be the top consultant.
It pop on my phone.
Quick responses and good information to move forward
Because it is helpful
Will state they will only charge 2$, then proceeds to take 44$, then if you forget to cancel, they'll take another 40$ from you and charge you 15$ more dollars to request cancelation. A horrible scam that targets people trying to get help
Tip for consumers:
AVOID AVOID AVOID
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Oestroidea,
Thank you for giving JustAnswer a try. We regret any inconvenience caused. Feel free to use my contact details if you require further assistance.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
As a number of others have noted, JustAnswer will tell you that a nominal charge will get paid to answer your question, only to immediately charge you a monthly membership fee of $66 that recurs until cancelled. Its robot is non-responsive to demands for refund, and its membership details say "No refunds unless required by law".
Hello William,
We're committed to your satisfaction, and if you're not completely happy, we'd be glad to issue a refund. Reach out to me using the contact details provided, and we'll assist you in receiving your refund promptly.
Best regards,
Meg at JustAnswer Customer Care,
MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello L.R.,
I apologize that you had this experience with JustAnswer. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35