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JustAnswer has a rating of 4.3 stars from 7,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
The tech's knowledge was solid and advice was what i expected. I have an old receiver that failed to power up. After more than 30 years of reliable service he told me the time had come to probably get a new one. With few shops available anymore, unless it is a very high end unit, the cost of repair and inconvenience outweigh the purchase of a replacement.
This business is a scam. They advertise a small $2 charge for answers but discretely sign you up for an outrageous monthly subscription fee without being upfront about it. It's hidden in the fine print and is slimey and a scam. Avoid at all costs!
Just answer really answers your question and then give explanation for clear understanding, great job for only $1
I didn’t I just wanted an answer for my problem and the just answer came up to solve the issue for apple.
I have had a few worrying days with my new kittens and I received very informative, reassuring advice.
THANKS FOR BEING THOROUGH,THE TECH TIM NIDWAY WAS KNOWLEDGABLE AND GAVE ME THE DOWN LOW,CUT TO THE CHASE RIGHT AWAY.
NO WHERRE ELES TO GO
My private solicitor seemed to have dropped the ball in my opinion. My JustAnswer solicitor helped me better understand how solicitors work. My private solicitor could have handled things better but then, so could have I. The difficulty is for the inexperienced everyday person to understand what is important and what is not, when communication with your legal advisor. JustAnswer allowed me to trust the advice I am being given. Thank you for that.
My dog ate something he shouldn't have. We weren't sure if it was necessary to take him to the ER. The vet assessed the situation and said it wasn't necessary to take him in, and now he's doing fine. We also saved hundreds on what would have been a very expensive visit that could have done more harm than good.
Jen was confident knowledgeable and patient. Hope i never have to call again but if i do have an issue i would definitely call again.
It was a very friendly conversation, took time with me to explain the problems, im waiting today for tail light assembly, the only thing that couldn't be explained, was a 1second buzzing sound every time I touched the door handle, but it sounded only after I waited 10 seconds to do it again, It's been happening for months… I don't know what's wrong, but the conversation was a 💯Matt was Great 👍
I received quick professional response.
But the initial and said it would cost $5 and my card was charged $33
It popped up
I had immediate response from an attorney on an issue of my ex trying to sue me for money after the divorce. The information that I received was easy to understand and gave me peace of mind. I was reassured about my position.
I did google search and read the reviews to make my decision.
Working over the phone, Anthony made tests to diagnose the problem with my i-phone. He was crisp, and clear in giving me directions to solve the issue.
Easy way to get technical advice.
I think ou may jsust running a scam. Bank rejected my card for no good reason. Went from one chat to a second chat and then a phone call but the caller couldn't call me although the number was correct. Altogether just a run around to collect $339 and do nothing. Goodbye.
I thoiught it was connected to MIcrosoft
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had an amazing experience! I wish I had found out about this sooner. I plan to continue using Just Answer
Just stumbled upon it and got lucky.
I was very pleased with Dr Paul helping me with my Dachshund. She definitely gave me peace of mind. She stayed on the phone for quite some time with me making sure that everything was okay before I hung up. Thank you so much, Dr Paul!
Hi Steven,
We're glad you were able to get help for Minnie. I pray she's doing much better now.
Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Asked for advice and got an answer quickly. Asked follow-ups and also got an answer on those. Answer was complete and clear.
Fast responses
Gave me a link that was all. So please cancel my monthly membership. Automatic renewal programs are a rip off Please cancell my monthly membership. Why would anyone pay $55 per month for this? Please confirm yo are cancelling STeven J barr *******993
Do not know
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Steven,
We don't intend for you to feel this way when using JustAnswer. Your membership has been turned off so you won't see any recurring charges. Please reach out if we can assist you with anything else.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Battled with my issue without being able resolve it myself. It was resolved within minutes
First site when I googled my issue
I needed help on a Licensing Agreement and was given great advice by Howard. He also advised me on how to structure my business.
Because I couldn't find a local lawyer who had time to read my contract.
Presented my issue and received an in depth explanation on what to ask my mechanic as there may have been a misdiagnosed situation.
Considerate and knowledgeable. Really took time with me.
It is what came up on Google when I asked a question about my vehicle.
Do not deal with these people. I was supposed to be charged 5.00 on my credit card which was refundable. They charged me 46.00. I didn't get to speak to anyone. Refund me now! I am disputing the charge
Needed prescription
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Suzanne,
Thank you for giving JustAnswer a try. We regret any inconvenience caused. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I was told I would only be charged $2, then stung for $66. Their "customer service" was useless, just kept saying their policy wouldn't allow a refund. I said it was illegal to tell someone you were sending them a link to pay $2 and then charge them $66 in the hope they don't read the small print. If I'm in a shop, they tell me something is $2 and then when they ring it up I wave my card and get hit for $66, that's illegal. So is this.
Tip for consumers:
They claim their fees are all disclosed, but they are highly misleading.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Barry,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I have had money taken from my credit card. I authorized a 5 dollar fee but so far 32 dollars was taken from my credit card plus 32 more. Still no answer even though I was told I had an answer sent to me.
Because when I asked for Mazda Troubleshooting I ended up at Just Answer.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
On January 4th, 2024 I paid JustAnswer $35 to provide me with an appraisal of my trombone which they failed to do even after I supplied them with a complete description and several photos of my musical instrument (trombone).
I contacted them several times in an effort to receive an appraisal which they continually fail to do.
I would like to be refunded of my money that I paid them for this subscription.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payments have been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, let us know and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I was redirected to this site for a simple question -- the replacement part number for an LG refrigerator/freezer water filter. I sent the information and no response.
I didn't. The Costa Rica LG service redirected me to Just Answer - no choice. Just pay the US $5.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Ed,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I was told I have no case. So they decided to charge me another $47 for nothing.
Jeanette
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jeanette,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I was attended to promptly. My questions were answered in a clear and concise fashion. I am happy with service.
Good reviews. Affordable and can gain access from anywhere I have phone service.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28