• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,255
Neutral
57
Negative
509
387
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How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,650)

Rating

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Reviews that mention popular keywords

credit card (334) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user maddiem83
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Helped us triage the severity of our cat's situation (new limp) and feel at peace about our plan to hold off on the emergency vet until the morning so we could sleep without excessive anxiety.

Reason I chose this business:

Convenience

Thumbnail of user richards6802
1 review
0 helpful votes
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August 14th, 2024
Verified purchase

My father has two properties with his name on the deeds. He passed away without changing his name to my brother or I on the deed. My brother went and took over the deed. My father had his name on the deed with my brother in C/O the deed. My brother passed away suddenly and my name was not on the deed. I became the executor of my brother's estate. I wanted to know how I could put my name on the deed without having to spend a lot on paying a lawyer. So, I found JustAnswer and paid $60 to talk to a lawyer about my situation and about using a QuitClaim deed. I wanted to sell the property and I wanted to change property owner ship to my name. I called to see if I could talk to a lawyer and I got this young man by the name of Regineld. I told him about the quitclaim deed and he said that I could use a quitclaim deed if you were the only one left and had no other family involved with the property. And being the executor of the estate I would be able to be the grantor of the estate. Regineld made my day and brought a relief to me that made me feel great. I do want to eventually put my name on the deed. Regineld, you're the Man. Thank You.

Reason I chose this business:

Well, I searched and found your website. The price I paid was much lower than me going to a lawyer here in Las Vegas, NV. JustAnswer was the Answer to my question. What a relief!

Thumbnail of user thomasq242
2 reviews
0 helpful votes
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September 15th, 2024
Verified purchase

I called Samsung and was switched to you and was enrolled in your membership that i did not ask for.
I thought I was dealing with Samsung

Thumbnail of user ericf1566
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

I was skeptical about this service. After trying to get follow up support from my vet for recent treatment regarding my dogs gastritis. The response was just bring your dog in again. All I wanted was to find out if her not going to the bathroom was normal with the medicine provided. I then went to this service. In 10 minutes I was connected to a veternarian and she was Terrific, explained everything associated with her issue and the medicine. She put me at ease and sure enough my pup eventually recovered exactly as she explained. She was terrific, kind and thorough. I am now going to be a regular user of Just Answer. I highly recommend this service.

Reason I chose this business:

Needed veternarian help.

Thumbnail of user lennym59
2 reviews
0 helpful votes
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August 15th, 2024
Verified purchase

My experience was helpful. Even though things worked out without really needing the assistance, they seemed really reliable and willing to help.

Reason I chose this business:

They were affiliated with Chevrolet.

Thumbnail of user samg599
2 reviews
0 helpful votes
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September 3rd, 2024
Verified purchase

Although he was not able to resolve issue, he did set us on the correct path to find the corroded wire which had lost connection.

Reason I chose this business:

After reading all the conversations it seemed like this might where I could get a solution.

Thumbnail of user michaelr6050
2 reviews
0 helpful votes
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July 8th, 2024
Verified purchase

My refrigerator went out and Austin helped me determine it was the control board panel burned out due to a power surge at my house. Got the part the next day and installed it. All is back to normal. Thank you, Austin at Just Answer.

Reason I chose this business:

Used before with success.

Thumbnail of user daisyd137
2 reviews
1 helpful vote
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August 24th, 2024
Verified purchase

I am only paying the $1.00 for a question answered. No other questions and NO Other charges. So take that Monthly Fee off.

Customer service was fine, but talking me thru too fast. I don't have lots of questions so I don't want the monthly service. Remove any other charges. I won't call any more.

Reason I chose this business:

It popped up in front of me and said only $1.00.

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user verac142
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

My landlord is trying to make me pay electrical repairs that's his responsibility. I was advised to write him a letter for starters and see what happens.

Reason I chose this business:

I needed legal advice on outside trailer repair and the landlord is trying to make me pay for it even though it is his responsibility.

Thumbnail of user cindyg941
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Dr mike was very good at explaining what meds a duck can have. I did have to look up how to administor a liquid, or a pill. Not an easy thing to do.

Reason I chose this business:

Im in an area where I couldnt find a bird vet.

Thumbnail of user margaretl1552
1 review
0 helpful votes
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September 2nd, 2024
Verified purchase

I Was charged $ 51 dollars and did not get any answers to my questions so I was coned out of $51 dollars for nothing.

Reason I chose this business:

I tried to get some help

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

Thumbnail of user johnd9608
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

Dr. Paul was excellent. Lowered my worry meter greatly. She gave me information that made me smarter when I was able to see a local vet on Sunday.

Reason I chose this business:

Stumbled upon it after Googling it.

Thumbnail of user unluckyd
1 review
0 helpful votes
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July 22nd, 2024

I needed help with my TV. It seemed reasonable to use these "experts" for a dollar. But when I was about to be connected, I was signed up for a "membership" of $50+. OK, I could afford that. My first "engineer" said he felt better if we talked on the phone. That cost another $20+ and I went for it. He never called and disappeared leaving me to a second "engineer". The second engineer said he tried calling but never reached me. He hadn't called but messaged me. I gave him another number, my home phone. He told me he could only call to my cell phone which must have a spam blocker that I would have to elimate for him to speak to me. At my age, the rigamarole to unlock the phone wasn't worth it and it struck me as strange he could only call my one number and not the other even though the site said "edit" the phone number which, by the way, did not work. Is this a scam. They have all these good reviews but the internet thinks they may be dishonest. You decide.

Tip for consumers:
Read the review

Products used:
None

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user sarahh2910
2 reviews
0 helpful votes
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July 11th, 2024
Verified purchase

I signed up with JustAnswer and received the help immediately. They gave me advice helped me with getting legal help and answered my questions. Thank you for your help and will use your services in the future

Reason I chose this business:

I was looking for help and I saw the reviews and felt they may be a good fit for me

Thumbnail of user bethb1078
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

I adopted a third cat unexpectedly when her former momma died at age 99. She is super shy (but sweet) and has been living under a bed in a guest bedroom for almost 3 months. Dr Sandra called within 15 minutes after I provided information, and she offered some great advice in addition to telling me that everything I have done so far is correct. Now I will just be patient until she decides to let us into her life!

Reason I chose this business:

Google search and good reviews.

Thumbnail of user marks7570
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

Our Whirlpool oven all the sudden would not light, even though the igniter was glowing like normal. I contacted justanswer and the tech said the igniter isn't drawing enough to release the gas valve. He suggested replacing the igniter, sent me a youtube video on replacement and another link for the part. I ordered the igniter, replaced it and it worked! Great customer service.

Reason I chose this business:

I had used them before when I was having trouble formatting a usb stick (and getting it recognized).

Thumbnail of user theresak481
2 reviews
0 helpful votes
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July 10th, 2024
Verified purchase

I was hacked and FaceBook disabled me. Our chat was good but did not solve my problem. I thought they would advocate for me but instead sent me links to read. That was my problem that I did not understand the FB links information. I was guided by the person who was helping me. He was always there for me to vent and guide me, but my FaceBook problem was not solved. I had to create a new account. Lost everything on FB from 10 years history.

Reason I chose this business:

Found it on Google. Then Capitol One suggested it and saw it was legit.

Thumbnail of user duded14
1 review
0 helpful votes
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September 7th, 2024
Verified purchase

Great direction to what was needed, pointed me in the right direction with all information needed to get job done

Great

Service
Thumbnail of user davist64
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Tech was knowledgeable about the motorhome unit and we checked his recommendations. He gave feedback and gave me advice.

Service
Thumbnail of user barryf330
1 review
0 helpful votes
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September 3rd, 2024
Verified purchase

Quickly answered all my questions and gave me the answers that enabled me to move forward with my documentation.

Thumbnail of user judye582
1 review
0 helpful votes
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August 15th, 2024
Verified purchase

They helped me get my email back after almost a week without it. Super easy and it was fixed overnight. Very relieved and thank you Just Answer!

Thumbnail of user marybeths59
1 review
0 helpful votes
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July 9th, 2024
Verified purchase

I contacted just answer as after goiglung & utube video, the location of the part was still not accurate, and I was getting frustrated as the person that thought they were going to help me was no help at all, and annoying. The mechanic called me, attempted to send me diagrams,which didn't come through,so he sent by a different means. I quickly found the part(the others were giving me the location on a 5 year newer vehicle) replaced it and wet on with my day.

Reason I chose this business:

I've used the before, and fir the most part have been extremely satisfied, although your rates have gone up a great deal in past 6 mths.

Thumbnail of user markm6530
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

My guy helped me set up my REL T9i subwoofer with special connections to my Marantz cinema 40.
Everyone struggles with this setup and there is no info online or through REL or Marantz! He did his research and saved me tens of hours of trying to figure it out myself!

Reason I chose this business:

Saw it online

Thumbnail of user hughp85
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

I was having issues with my 20 year old lawn tractor. With your help, I was able to locate the issue and after watching a few you tube video's, fix the problem.

Reason I chose this business:

I chose JustAnswer after trying to diagnose the problems myself. As we all know, grass doesn't stop growing if your mower breaks down.

Thumbnail of user basild15
1 review
0 helpful votes
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August 25th, 2024
Verified purchase

The feedback was quite detailed and factual, even though i have a back up question i dont know what is the process

Reason I chose this business:

They are simply the best

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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