• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.3%
Positive
3,259
Neutral
57
Negative
506
387
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How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,655)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user melaniem1027
1 review
0 helpful votes
  • Send Message
April 11th, 2024
Verified purchase

I'm tearing my car a part and this service has definitely been helping me! Don't trust me though, sign up for a month and find out yourself.

Reason I chose this business:

No one ever has the answers to the questions.

Thumbnail of user magnumt2
1 review
0 helpful votes
  • Send Message
July 21st, 2024
Verified purchase

C'est la première fois,je ne connaissais pas,vraiment super

Service en quelques minutes

Reason I chose this business:

Problème de thermopompe

Service
Thumbnail of user ericb2975
1 review
0 helpful votes
  • Send Message
March 24th, 2024
Verified purchase

Alex Mohamed was very helpful and knowledgeable in his field of expertise, after I told him about my van was handicap vehicle, and told me what I need to do first.

Reason I chose this business:

For a fast response on my problem

Thumbnail of user janea784
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

He knew exactly what to do to solve my problem after I'd try various ways to resolve. What a relief! Excellent service!

Trying to cancel Monthly Fox Nation from ATT- they cancelled the extra billing but somehow within a couple days Fox Nation billed me a year’s charge for 4/4 2024-5! They tried to ignore the problem so I went to JustAnswer and within a short time my problem was solved!!

Service
Thumbnail of user mikeb1797
5 reviews
7 helpful votes
  • Send Message
January 8th, 2024

When you give them your cc# to pay the $2-5 fee that you think is to get an answer to your question, you are actually signing up for a subscription and they immediately take another $39 from you, whether you are aware of it or not, or whether you consent or not.
They distract you by switching from online chat to texts and hide the fine print.
No refunds.
What a disgusting, unethical business.
There are very few legitimate roles for government. This should be one of them. But, of course, they don't care about companies ripping people off.

Tip for consumers:
Scam company that should be shut down and it's corporate officers arrested and tried for fraud and larceny.

Service
Value
Shipping
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Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Mike,

We understand your concern and would like to address this for you. Please reach out to my team through my contact details so we can investigate this further.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user geraldl558
1 review
0 helpful votes
  • Send Message
February 18th, 2024
Verified purchase

Once I discovered I was being billed for services I was not using, or about to use, I pursued cancellation. After my initial contact it was clear I was not going to pursue additional help, discussed that with my contact and thought that was all I needed.

Reason I chose this business:

Desperate to find guidance for Crypto issues.

Thumbnail of user johns15478
1 review
0 helpful votes
  • Send Message
April 13th, 2024
Verified purchase

Jory understood my query and responded quickly and authoritatively. He speaks with the voice of experience.

Reason I chose this business:

Good source of information.

Thumbnail of user stevend1898
1 review
0 helpful votes
  • Send Message
February 13th, 2024
Verified purchase

I had trouble opening my email address and was directed to this site for help and was told there would be a $2.00 charge which would be refunded. I was unaware of a membership charge of $68.00 can and all I got was instructions about what I already did, it was all to confusing as I was trying all day. I am a senior and felt like I had been wronged. I finally fixed my problem at about 2:30am and today was surprised that they signed me up for a membership I did not want. The nice lady I spoke with canceled the membership and gave me a refund which I hope to see on my PayPal account.Thanks so much.
Steve.

Reason I chose this business:

I did not know I was choosing anything but a little help to a problem they could not resolve.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hi Steven,

We're glad you were able to get your issue resolved! If we can assist you further, please reach out through my contact information.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user ashleym2172
1 review
0 helpful votes
  • Send Message
February 18th, 2024
Verified purchase

This was my first time dealing with GI Stasis with either of my bunnies, and the vet was able to walk me through the process of helping Bunnie ease his pain. Big thanks to Erin who was able to give instructions through my obvious state of panic as well as checking in after our call to make sure Bunnie was doing okay.

The person that helped me link with Erin was lovely and kind to me during my panic/anxious state.

Reason I chose this business:

None of my local emergency vets treat bunnies and it was the Friday night of a long weekend - I was desperate for any vet help I could get.

Service
Thumbnail of user salomec15
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

The Dr was beyond helpful and caring about my situation and gave me all the information that I needed

Reason I chose this business:

Just looked online

Thumbnail of user susank2990
2 reviews
0 helpful votes
  • Send Message
April 15th, 2024
Verified purchase

He was very kind and compassionate! He knew his stuff and answered my questions immediately. Highly recommend!

Thumbnail of user vipdaempress33
1 review
2 helpful votes
  • Send Message
January 6th, 2024

I went to just answer page and was told to only pay 5.00 to speak with someone so I entered my debit card. Unfortunately, they end up taking $46 dollars without my knowledge and signed me up for premium when I did not request premium. The charge my debit card without my permission and used my card for monthly ongoing payments without my knowledge. I spoke with customer service and they're stating once you use your debit card and paid the 5.00 it automatically charges you $46 dollars. They emailed me after they took my money out my account. I immediately cancel my membership and let them know their scammers.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're very sorry to hear about the problems you had with the membership payment.

If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Thumbnail of user keithr959
1 review
0 helpful votes
  • Send Message
April 16th, 2024
Verified purchase

Very knowledgeable. Their years of experience helps with resolving issues quickly. Saved me a lot if time and money.

Reason I chose this business:

A great way to get professional help at a minimum cost.

Thumbnail of user meccamegag
1 review
0 helpful votes
  • Send Message
January 4th, 2024

I wished I'd known sooner. I'm in Australia and find this service very slow. Even when an expert answers hours and hours later, I keep getting cut off and the expert doesn't remember to reply. No way of contacting them. Don't waste your money!

Tip for consumers:
Can't even contact them

Service
Value
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We apologize for your experience using the service. Please reach out to us with the email address you used upon registration so we can take a look at your account and assist you.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18

Thumbnail of user jmorag88
1 review
2 helpful votes
  • Send Message
January 4th, 2024

Got technical help from a 3rd party service provider on their platform, who was helpful.
Was unaware that they would charge me for a 45$ monthly subscription. A few months passed and now they will not return my money

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Jonathan,

Thank you for sharing your experience. Please reach out to us so we can help. As soon as you send us an email, we'll investigate and provide a resolution.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18

Thumbnail of user alfredl103
2 reviews
0 helpful votes
  • Send Message
January 7th, 2024

Was fraudulently charged and signed up to this illegal entity. Contacted them concerning the charge to my credit card and knowing nothing about their business. Guy on phone rudely stated my card would not be refunded. Ludicrous.

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Alfred,

I want to look into this for you. Please reach out to us so we can locate your account and assist you further.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18

Thumbnail of user mitcht61
1 review
0 helpful votes
  • Send Message
February 18th, 2024
Verified purchase

I explained my problem to him. He performed a remote access on my computer, but couldn't remove the block on the solitaire games, but he turned it over to someone to work on it. I feel that Faheem explained my problem to them and made sure the problem was fixed. So, thank you Faheem. You're the bomb.

Reason I chose this business:

I'm not sure how I found JustAnswer, but I'm happy I found them.

Service
Thumbnail of user janm973
1 review
0 helpful votes
  • Send Message
March 19th, 2024
Verified purchase

No one seemed to understand my problem. Kept getting transferred to a different "tech" who never connected to chat. Requested my $39 charge for nothing be canceled.

No one understood my issue. Kept getting transferred a different "tech" who never connected to chat

Reason I chose this business:

Ad was represented well. What a joke

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-943-1351 ext. 28

Thumbnail of user harryg461
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

Using this site was so easy.they told me what to replace. I'm definitely going to continue to use this site for future issues.

Reason I chose this business:

I saw an ad online.

Thumbnail of user pamelas3019
1 review
0 helpful votes
  • Send Message
April 14th, 2024
Verified purchase

This whole process was easy. I wish my TV problem was as easy. It is good to know, however, what I need to do to get it repaired.

Reason I chose this business:

Where I live, we cannot get technicians here and even taking the TV to one would be a long trip.

Thumbnail of user shae3
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Thank you for your help you helped me with my problem

Reason I chose this business:

I was looking at the internet for help with Facebook

Service
Thumbnail of user laureenp15
1 review
0 helpful votes
  • Send Message
March 19th, 2024
Verified purchase

This was a waist of my time and money. I have no clinics anywhere near my location and no doctors are available in my area! My only choice is to find a hospital (not near me) and go to emergency

* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Laureen,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user annv462
1 review
0 helpful votes
  • Send Message
March 11th, 2024
Verified purchase

I have had issues related to low estrogen for 10 months manifesting in persistent itching. Doctor was very helpful in giving me wise counsel about the treatment avenues that I have been pursuing.

Reason I chose this business:

Easy. Seemed legitimate. Too long to wait to try to get into an OBGYN. Urgent issue.

Thumbnail of user johnr2280
2 reviews
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

Had to call about my Audi and got great and very knowledgeable advice.

Service
Thumbnail of user rexh144
1 review
0 helpful votes
  • Send Message
May 7th, 2024
Verified purchase

My motoring question was answered very quickly and informative. A very useful guide.

Reason I chose this business:

Quick, easy on line help.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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