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JustAnswer has a rating of 4.2 stars from 7,655 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Provide update and proper information, My overall experience was good. I enjoyed speaking to the live customer service rep.
Customer service was excellent good and provide updated information
It was recommended to me
Michael was very knowledgeable and patient with us in a learning process. We will definitely go to Break Fix for any future problems.
Choose from a list on the internet.
Unhelpful, unprofessional, rude disrespectful mean
No one reached out to me. They said they will reached out to me and no one reached out to me. The expert that was helping me was harassing me and disrespecting me and being rude and unprofessional.
Vet was very reassuring and left me with sound advice.
Concerns about the family dog
Helped me fix my dishwasher in minutes. Very helpful.
Saw it online.
You saved my car radio from being removed to get a code. I really appreciate your service.
It was the only option I had after my car dealer turned me down
The service helped to evaluate what might be ailing our dog and seek appropriate care.
I chose JustAnswer to avoid an unnecessary vet visit.
Got an answer very quickly. Started my journey to resolution.
Came up in search for BMW information.
Needed info was supplied in a courteous and efficient manner.
The internet
Fast service, useful feedback about my dogs behaviour
The website was attractive
Mike provided exactly what I needed. In a timely manner
Thank you very much, everyone there responded with help several times
Dont know i just got there.
I was so worried about my corgi Llewelyn who swallowed a blood thinner tablet. They reassured me and told me what to look out for. Great help and advice
Found them on Google
I was asking about ciber fraud, and received a full list of action needed in my homeland, Europe, and Ireland where scammers opperate.
My next question was about my creditcard MC liabilities - and again got useful information.
Effective, quick, helpful
I ran into it, when I was very frustrated after being scammed, and needed a quick understanding of how it works and what can be done to retrieve my money ha ha ha
Woody was enthusiastic about helping me. He couldn't have been nicer or more helpful! He even sent me a U-tube video.
I used you previously with great results.
I received great assistance from Eric. Very knowledgable and laid out the neccessary steps that gave me confidence to get the job done. Thanks.
Veterinarian was clear and to the point, with key info i was able to get and look up clearer info and save my bird with some luck getting the stuff i needed
There are almost no avian vets in my area, we have like 1 and they are booked a week in advance, anyone who has handled a sick bird knows if they are showing illness you likely have a day or days tops till it's too late and i needed info asap vs days too late
He was very knowledgeable and made some helpful Suggestions. A lot of helpful information in regard to how could resolve the issue back up with valuable contact information.
I saw advertised on the net while researching my problem.
Dino listened to our concerns and gave us possiblities of the cause. Gave his opinion on what our choices were. We appreciated his opinion.
To be able to trouble shoot on our own with the advice of an expert.
While visiting my sister, her dishwasher would not start and before we called a service person, I decided to try just ask. Within minutes, the expert diagnosed and solved the problem!
Look good when searching for help.
The solicitor who addressed my concerns did so in a very professional way. As such I'll be forwarding his comments along with any of my own to the company that I'm not happy with.
Prompt and polite service.
Because it was easy available. Thank you.
Give me advice in how to present evidence to a Judge for small claims involving landlord and tenant and property upgrades.
I have used Just Answer several times for other advice. They always make sure I am content with the answer...whether I like the answer or not. Lol
The dr put my mind at ease with my 6yr old lab mix, I was just a little freaked out! He calmed me down and talked me through what to do
1st thing that popped up on a Saturday with normal vet was closed. Best decision I’ve made was clicking on that link
I have been on the phone and online all day trying to get the answer to this one simple question. And now I have it within 10 minutes
Answer was texted
My dog was vommiting blood and not eating for a day and a half. With the information I gave the vet she recommended I give my dog 1 Prilosec 20 mg. That my dog was most likely experiencing gastrointestinal problems and she should start eating again shortly after.
I was able to speak to a real vet and get answers in minutes.
Hi Angie,
We're glad you were able to get assistance for Shelby and hope she is doing better today!
Please ask more questions of the Experts on the site before your membership renews on March 11th. We have hundreds of categories that you can test the Experts in! If you need to manage your membership settings please visit our site using this link: https://www.justanswer.com/accounthelp Or reach out through my contact information if we can help you with anything else.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Addison,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35