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JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Veterinarian called me within 8-10 minutes of my putting in request. Calm, good listener, knowledgeable, and helpful. Very glad to have reached him. And grateful for his advice
It came up quickly when I called my vet clinic’s office.
Received quick response to my chat question. Was put in touch with Tara W. Who appraised my item very quickly and at a price I did not expect. Very grateful.
Needed reliable answer to a question regarding a generations old item.
I have a used fridge not working properly and I know how to talk to the technician now about the issue.
Found them helping someone else in the past
Didn't reference my specific printer, like he wasn't listening. Embarrassing, he should have paid me. Really a waste of time.
I thought they could help but boy was i Wrong.
Tom was very helpful to troubleshoot my bake problem
Very systematic and efficient to find the source of the problem and provide a solution
Very professional and thorough
Thank you for your help, I highly recommand Tom
To help resolve an issue with my 2010 Ford Fusion Hybrid brake problem
Site advertises get an answer to a question - in my case trying to get a valuation of a painting I own - for $5. Unbeknownst to me they also charged me a $65 membership fee. This is a monthly charge that will continue until you cancel.
Sadly the "expert" they paired me with had no knowledge of the type of painting I had and ended up vastly undervaluing it. He didn't do any research to find the answer, just took a guess.
Deceptive and not worth the money.
Hello Nancy,
We understand your concern and would like to resolve this to your satisfaction. We're on your side and want to help. Can you please get in touch with me by using the contact details provided? We're here to find your account and make things right for you.
Best regards,
Meg at JustAnswer Customer Care,
MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Great Experience and very thorough. They were patient and answered all of my questions in detail. I knew exactly what to do.
The vet was polite and knowledgeable, its the dishonest service I have a problem with. They send you a text saying join for just $5 fully refundable, then it sends you to a secure page. At that point I just wanted an answer and I trusted the $5 price (I should have read the whole page). On that secure page it states in small print there is a $35 a month membership fee. I cancelled after my chat but have been charged $40. Misleading.
Update- I have changed my review to 3 stars. I have now been refunded the membership fee. Customer service refused to help until I left the negative review.
Hello Kerry,
We're very sorry to hear about the problems you had with the membership payment.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
With minium info I gave to Frank he was able to give several possibilitys that could be happening.
As i check for power to the MAF sensor I found the voltage from the breaker box was at 4v. It turned out to be a faulty breaker box? It was a fault that would have taken even a trained serves tech hours locate with hands on.
Just looking for some help. Iam a senior on limited budget and some automotive experiance
How good the platform is depends more on how clear you will define your case. Do some work in advance.
I inherited Japanese prints, which I wanted to take abroad w me, or send. I wasn't aware of any of the related laws and difficulties I could be faced with. Very insightful, helpful.
Great
Found them online.
It took a while for me to describe my issue, but once I defined my question I got as detailed perfect answer
Used before and comfortable with answers
Curtis helped confirm the bad parts on the cart. Just wanted to confirm this diagnosis before replacing a lot of parts.
Super satisfied with the fast response and professional answer to my question on replacing my factory exhaust tip with an after market tip. Shane helped me with my inquiry professionally. Thank you.
Seen it on the internet
In my opinion, JustAnswer not doing the business fairly and transparently. They will charge you although they can not answer your question. On top of that, they never told you how they calculate their charges.
Suddenly they charged my Credit Card USD 40 for the question they couldn't answer.
And also they charged me another USD 1 which I didn't know for what.
Their answer is just general answer which we can get freely from chatgpt, google, etc.
Also, when I want to ask regarding how they calculate the charge, it will go to the page that I have to pay.
There is no way that we can contact them without paying.
So, please be careful.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Soenarjo,
We want to make things right for you, and that includes offering a refund. Kindly get in touch with me via the provided contact details, and we'll guide you through the refund process.
Best regards,
Meg at JustAnswer Customer Care,
MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Was worried about my pet ingesting
Zzzquil gummy and was informed by this vet he will be fine and what a relief it was :)
Tech Shawn was awesome and described how things need to go for me to run electrical wires in my new boat something I am not familiar with
It came up with my search of how to wire a downrigger
First said just 2$ then when I looked at my credit card I see a $49 charge for a month? Going to cancel the month thing
ANSWERED ALL MY QUESTIONS WITH CLEAR ANSWERS. MADE ME FEEL ASSURED THAT I HAD DONE THE RIGHT THING AND MY NEST STEPS.
NEEDED EVICTION HELP
Needed to know whether or not to file for an extension concerning California state income taxes.
Accepted the interactions with the vet, the questions were appropriately given to the information I was thinking may be possible to concerns.
Thus far is very positive, we are still in the process of taking care of the horse.
Vet care at this time was very limited and my horse needed intervention to help the mare begin to improve. The Vet I've been working with has been helpful and is still inl the process helping the mare at this time.
The live chat lady said it was a $2 refundable charge to keep asking questions, and it automatically charged me $86 Australian dollars. When you ask a question, the lawyer asks for a phone call which will cost you another $85! When I found that they had deducted money from my account, and cancelled the subscription immediately, the service lady said very sorry. I argued that I didn't know there was a hidden membership charge, and she stopped the conversation suddenly.
Hello Anne,
We understand your concerns and would be more than happy to provide a refund. Please reach out to me using my contact information, and we'll assist you in processing the refund promptly.
Best regards,
Meg at JustAnswer Customer Care,
MegMK@justanswer.com or call 1-800-808-0645 ext. 55
I wanted to ask a general legal question and paid the $5.00 for the "refundable, No commitment" membership. My bank called immediately with their $60.00 Monthly membership charge. I certainly did NOT sign up for that! They refuse to reimburse. A total SCAM!
Hello Deborah,
I apologize for your experience. We'd like a chance to make this right for you. Would you please reach out through my contact information so we can find your account?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Very informative thank you it has put my mind at ease for now even if the outcome doesn't. It has helped
Needed help
The person explained that I need to disconnect to our cable provider and reconnect. The tv seems to be working properly now
Not sure. It was the site that cameup first.
Really had no experience because never could get to a tech person, only chat with a rep who disconnected me. I figured out my problem and corrected on my own.
Never got to utilize customer service.
Forced by Boomerang. Not pleased as they charged full year membership of $55 without speaking to me either online or by phone.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Cynthia,
I'm sorry to hear that you didn't get an answer right away. Most questions are responded to within minutes of being posted on the site. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28