• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,258
Neutral
57
Negative
508
387
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How would you rate JustAnswer?
Top Positive Review

“Problem fixed”

Curt B.
9/17/24

Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,654)

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user matth252
2 reviews
0 helpful votes
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November 10th, 2018

Not even exaggerating but this website is a lifesaver! Sometimes you can't be sure about what exactly is going on and there is no shame in asking some experts. Everyone I had the pleasure of chatting with has been very helpful and informative.

Thumbnail of user genep191
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

My iPhone had gotten really messed up, and you folks diagnose the problem and help me fix it in no time at all. Great job!

Service
Thumbnail of user johnf759
1 review
0 helpful votes
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October 1st, 2018

Did not think I could get legal advice regarding a rental agreement on a Saturday.
Imagine my surprise and relief when I got directed here!
Thank you for piece of mind and an amazingly fast response, the issue was resolved within 24 hours.

Thumbnail of user wendyr141
1 review
0 helpful votes
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September 28th, 2018

Used this site for multiple areas of need. M. D. Law. Every Time I had excellent service and would recommend it for anyone who needs quick questions answered. You can also get some of your answers just by reading what others have already asked.

Thumbnail of user matejm17
1 review
2 helpful votes
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September 14th, 2020

This company is a disgrace. Literally living up to all the negative stereotypes about sleazy lawyers. They will scam you into giving them your card details for "free trials" or something similar, and then end up charging 50£ monthly subscription for services you don't use. Shameful

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Matej,

Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.

The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.

We have reached out to you privately to gather the necessary account information so that we can get a better idea of your experience on the site.

Please reach out to us if you need any further assistance and we're happy to help in any way we can.

Regards,
JustAnswer Customer Care

Thumbnail of user emmanuelk29
1 review
0 helpful votes
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September 1st, 2020

I am happy using justanswer app.The service is fast, reliable info and saves a lot. I would definitely recommend them for whatever needs that you might have. Just check their expertise categories.
Best luck

Thumbnail of user manuell32
1 review
1 helpful vote
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January 30th, 2016

Received an e-mail that funds were left with a security firm under my name in the U. K
After several communications, they requested money for notary and government stamp
Asked them to take it out my funds, they told me either I send payment or no funds

Thumbnail of user carolynh173
1 review
0 helpful votes
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September 5th, 2018

Received assistance shortly and John stayed with me until the problem was solved. Very helpful! It took a bit of time to completely restore files and reload a lost software which had bee erroneously deleted. Job well done

Thumbnail of user thomasb157
1 review
0 helpful votes
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April 1st, 2016

Phil was very prompt, even through it was late evening. His assessment gave me pertinent facts that I could not get from a repair business. All this without making the decision for me. Extremely helpful! He saved me time and money!

Thumbnail of user jeromem152
1 review
0 helpful votes
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July 3rd, 2020

These new computers are very valuable but if your not sure what's what, who do you ask?
They knew just the questions to ask and I was on my mary way within two minutes with the correct answer.
Thanks!

Thumbnail of user edwardc198
1 review
0 helpful votes
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July 24th, 2018

Very worthwhile discussion and subsequent analysis of my pre- prepared legal question, which helped me to avoid taking pointless action at much greater expense. However, I did need to make the promised phone call to the lawyer myself, 24 Hrs after payment.

Thumbnail of user devinh82
1 review
0 helpful votes
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June 3rd, 2020

I had multiple Questions involving law-enforcement answered, none worked out but they all should have, if law-enforcement was doing their job, I would recommend this to every single one of my friends time and time again, thank you very much your help wass great..

Thumbnail of user kevinw146
1 review
0 helpful votes
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October 15th, 2016

Needed help on doing my own riding mower engine repair. Repair shops won't give free advice yet I was willing to pay something for their time. This service is all that and more. I've been amazed at how helpful my JustAnswer mechanic has been including a few follow up questions. WELL worth the time and money!

Thumbnail of user joes957
2 reviews
0 helpful votes
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July 7th, 2018

Thanks for your help. Google is installing some systems to avoid scammers that I didn't know about and your Answer Man was most patient with clarifying my problem and getting me the correct information.

Thumbnail of user michelleb343
3 reviews
0 helpful votes
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July 5th, 2018

An experienced Honda mechanic provided extremely helpful information regarding replacement of water pump and timing chain not covered in own er tw manual. He shared expert opinion and when and how much the jobs would cost. Now i can go to repair shop and have baseline for time and money. Very happy this service.

Thumbnail of user tuptimm
1 review
0 helpful votes
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January 25th, 2020

With only two hours left before a vital meeting I was helped by JustAnswer regarding how to download PowerPoint and showed it's capabilities. It saved me from what could have been a disastrous moment of my career. Thank you.

Thumbnail of user lindas736
3 reviews
1 helpful vote
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May 6th, 2018

My experience with the senior lawyer was amazing. Within only a few minutes on the phone, she analyzed the issue, provided a clear explanation, and warned me about further complications that could happen. There were questions that were spin offs of the main question, and these also were well done. If you want to save yourself money, or sanity, I would recommend Debra.

Thumbnail of user jenetted1
1 review
2 helpful votes
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June 7th, 2016

I noticed the first so called "person" you speak with about any problem is just an especially dumb chat bot.

You can say pretty much anything to them and they will just vomit forth pre scripted questions (which you can answer with complete nonsense, such as telling them your sick kitty is a Ferrari with fouled spark plugs, or your Chevy is a "Ford Model T built in 1905.")

Then they auto forward you to their "payment" screen.

A sleazy company that seems to solely exist for taking desperate peoples money.

(If you doubt this review visit their website and try it for yourself.)

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Jenette, thank you for your feedback. Please be aware that the automated chat that you see initiated by Pearl Wilson is a tool that is used to guide customers through the question asking process. The process is a way of getting a customer's question to the right category and the right kind of Expert. Either the profiled Expert, or one of their colleagues, will respond to your question. When your question has been submitted on the site and payment has been authorized, your question is available to all of the category Experts. The Experts review your question and decide if they are best suited to answer your question. If they are able to assist, they will post a reply, and you will receive an email notification with the link to your question page. If the Expert decides that they are not able to answer the question, they will move on to another question, and your question will be reviewed by the other category Experts. Most questions receive a prompt response, but if you ever need assistance in connecting with an Expert we are happy to provide our assistance. JustAnswer has a 100% Satisfaction Guarantee. Customers may request a prompt refund if we are not able to help them with their question.

Thumbnail of user lindar226
1 review
0 helpful votes
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August 22nd, 2017

After my Windows 10 update, Edge crashed & I had no internet service. Tried to get through to Microsoft tech support 5 times--no luck. I just "happened upon" JustAnswer, who had MS certified tech support help. It was worth the $40 charge! Bryan, the tech support person, was knowledgeable, helpful, stayed with me for an extended period of time as we problem-solved the issue. He got it fixed, and I am very happy that everything is working again.

Thumbnail of user maryannm68
1 review
0 helpful votes
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April 27th, 2019

Very straight forward and common sense approach to our potential issues. The attorney answered my questions regarding how much a person can ask for a specific land parcel and whether or not this price is governed by any limitations. He also pointed out that paying a bit extra for the land to also accomplish a deed correction would be safer than entering into litigation and court. I feel more empowered. As they say, knowledge is power!

Thumbnail of user tamaraj38
1 review
1 helpful vote
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February 21st, 2019

I like having a variety of experts that are available at my fingertips. The service is affordable and someone's always available even at odd hours. This website definitely makes me feel but I'm not going about things on my own.

Thumbnail of user johna1179
1 review
0 helpful votes
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January 9th, 2019

I am very happy with the service I have received from two of the mechanics on JustAnswer. Aaron Nielsen and David Craig helped me chase down an electrical problem that caused my AC/heater blower not to work. Not only were they knowledgeable, but they made the process understandable. Thanks guys.

Thumbnail of user allisonm423
1 review
10 helpful votes
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July 14th, 2021

Well. That's it really. They're a fake sad substitute without knowledgeable answers to questions you are probably asking, like me, at 3 am because the real professionals are closed. Don't waste your time or money. And even after you ask for a refund and ask them to cancel they still steal money from your account. Truly absurd. I hope they catch fraud charges bc what they do is not helpful, but criminal rather.

Tip for consumers:
Don’t waste your time

Service
Value
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Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Allison,

Thank you for reaching out to us about this experience. We're sorry to hear that you didn't receive the response that you needed.

We would love to take a closer look at your account to see what happened with the response and the billing.

Please reach out to our Customer Care team at support@jsutanswer.com and ask for an Admin. We look forward to hearing from you.

Regards,
JustAnswer Customer Care

Thumbnail of user jans535
1 review
0 helpful votes
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November 15th, 2020

I had rescued a kitten three days before I located the just answer website while searching for a veterinarian open on Sunday. The kitten had a very sore front paw that appeared infected. He needed help ASAP. After reading the information on the site I made the decision to try it. Very quickly I was texting with a vet who asked good questions and agreed that the kitten should be seen that day if possible. The conversation gave me the needed support to get the care immediately rather than hold off to save some money from an emergency visit. I found the texts were both reassuring and kind. Well written and very clear explanations helped me determine my course of action. So thank you Just Answer! BTW, the kitten is doing great now!

Thumbnail of user davidv30
2 reviews
16 helpful votes
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January 24th, 2015

These people are crooks. Great at taking your money. I never got any answer. American Express' fraud detection shut down my credit card just for dealing with them. Spoke to an obnoxious service rep and never got my deposit back.

Tip for consumers:
Avoid them like the plague.

Service
Value
Quality

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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