JustAnswer has a rating of 4.2 stars from 7,653 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Charged my credit card $44 for helping solve a coding problem in a website. They gave me no answer - I still have the coding problem and I'm out $39. (They kindly refunded my $5 deposit.)
Their customer service is dreadful - they defend the company and you're outta luck. I called 3 times and was on hold until I was disconnected. However, after finally getting through the 4th time with a customer service person, I was able to get a full refund. (whew!) But you have to go through an awful lot of work for this.
Ask your question for £5. The £50 per month membership that they allege follows from this is not highlighted at all, they just take £50 without any warning or information, weeks later.
They also are incapable of reading to the end of a question, so only answered the first bit of it, and were then very difficult to get hold of, though after about a week, I did get an answer in the end.
I developed a severe itching reaction on one arm, extremely uncomfortable and sudden on a Friday night. My primary Dr not available so call JustAnswer. After preliminary intake I was referred to a Dermatologist who initially diagnosed and gave some suggestions for comfort. Gave me reassurance it was alright even with my autoimmune disease. Thank you!
Cheated me out of more than $250. By predatory practices, tricked me into a membership after paying voluntary $5. For an answer. This appears to be common practice (wonder who gives the workshop on setting these things up?). Younger people (apparently) like the convenience of an automatic renewal, but seniors like me try to minimize our software overheads. Automatic renewal is the key leverage here. It seems legal by their emails, but it is really predatory because many of us get caught by it.
Hello Douglas,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site, this is definitely not the impression that we were going for.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing. The membership bills at the end of the 7-day trial in order to avoid an interruption in service.
We are happy to take another look at your account to make sure that it was handled in accordance with the cancellation policy but we will need to collect more information to locate your account. We will reach out to you privately to gather the appropriate information.
Regards,
JustAnswer Customer Care
During this pandemic when things are a lot less convenient, my parakeet began displaying signs of distress after caring for her three hatchlings for the last three weeks or so. And since she is not hand tamed, it would have been extremely difficult and stressful for her to try and remove her from the cage, so I tried "justanswer.com". The response was prompt, and the answer was on point and left me with peace of mind. My parakeet is just fine. I am happy that I received an answer from a knowledgeable avian vet quickly and avoided stressing my parakeet out unnecessarily. I would recommend this website for sure.
I was terrified thinking I had blood clots in my arm and they would go to my lungs. After several questions, both me and the doctor were happy to find that I was ok. Thank you so much for caring as you did. Mary
Tip for consumers:
Their small fee can keep you from running to the E.R. to get the same answers. They would let you know if the Dr. thought you should go to the E.R. or it could wait to see your doctor.
You are thieves just collect the money and do nothing and close the chat
Again very very bad
I forced to use it from ebay site and I will write a memo in ebay site.
You asked for 20 Egyptian pound and stole another 490 pounds.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
Be careful with this group
You think you are paying a 1 time fee to get an issue resolved- they are good at putting you in touch with the right people, BUT…you'll get recurring charges every month after that
I suppose I could live with the shame of not properly checking the details etc
I want my money back 9 months x $34.00
Why would I pay extra fees every month for a car problem that got resolved in a couple of phonecalls ($1+ $34.00 + $26.00)?
Tip for consumers:
Be absolutely sure you are buying a 1 time service or know you are buying into monthly fees at your peril
Hello Ann,
Customer satisfaction is very important to us, so I am happy to help make this right. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
If I could, I would give 0 stars. It says it will charge 2 dollars, and once you agree, e takes 66 dollars more for a membership that was hidden somewhere in the agreement. Contracted them right the way to cancel and get the refund but they are denying to give me my money back! Its totally a scam!
Hello Paula,
Thank you for letting us know and we'd like to resolve this for you ASAP.
Please reach out to us and provide the email address you used when you signed up so we can process your refund.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
I hate to give even one star to this rip-off company. The original question was not even answered, but I thought I'd be nice and give a good review. For $60 I got maybe 5 minutes, the person rushed me off the phone, then asked if I needed a private consult for more money. I said no. The very next day I was charged an additional $60, so I called to get my money refunded and was told I signed up for a $ 60-a-month contract. The very next Day! Not only that, I was told there was no way I would get a refund. To say I was upset and angry that I was being charged $120 for 5 minutes! This has class action written all over it, oh wait, they've already lost a suit, for almost identical issue. DO NOT USE THIS FIRM! I regret every second of these misleading thieves. I'm still looking to get my money back. Proof of purchase? Are you kidding me? I have my bank statement and email - but I'm not putting that sort of information. Once bitten, twice shy. Give me a break...
Hello John,
I am very sorry to hear about your confusion with the membership offer and to hear that you didn't get your expected response.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28
I had a question for a lawyer. The lawyer who responded wrote that he would get someone familiar with that bit of law to talk to me, that there was no need for me to respond. I rated him highly, and I found out rating effectively seals your credit card payment and ends the conversation. Just answer refunded my money though, and I will try them again in future.
Maybe someone could work on the website to clarify more about how to continue a conversation until an answer is delivered.
I highly recommend this form of legal inquiries for your legal issues, ‘ PERHAPS "... It will or could lead you on your way. Maybe not every question will be satisfactory, but 90% is on point. Keep doing legal research as a follow up.
I have used Just-answer before and have never been dissatisfied. All questions were answered and gave additional information and other options to upgrade the piece of equipment as it is an older Camper model.
I was initially sceptical about taking out a membership but then I knew I could always cancel if necessary. Cancel? I've renewed it again and again! It has saved me endless web-searching and time-wasting. If your chosen Expert can't find the exact answer they will quickly find someone who can. I thoroughly recommend the membership option for anyone needing several answers or item valuations or just professional advice.
JustAnswer was very helpful and repeatedly was in contact with me, unfortunately I had to purchase a new computer. In the future if I have any questions I will definitely renew my membership for help. I highly recommend this company. Thank you, Janice Moon
When my solution was not easy or obvious, i found a site that offers expert advice on so many complex problems. Surely saved me hours of cold cold cold troubleshooting! Price was reasonable. I will be checking my credit card statement just in case!
I had some initial payment issues but these were resolved quickly and with a positive and understanding attitude. The service saved me a lot of time and money by simply asking a question before taking my car down to the local garage. Highly recommend.
The attorney i spoke to was the smartest an friendly person i have ever dealt with an saved me thousands of dollars. I dont think she gets paid enough. I will tell all my friends about just answer this lady even called me on sunday now thats something attorneys never do. I cant say enough good things about my experience. Thank you.
While never receiving an answer that resolved my problem/question, I did get charged the initial $5, follow-on charge of $19 (all during Nov 2017). Now on 1 Jan 2018 a new charge for $34 has appeared on my charge card. As stated, though I never did receive a response resolving my issue, I did receive multiple requests from my assigned "expert" to raise my rating of his provided support. I've contacted my bank to dispute the new charge, and my advise to any/all thinking about using this service to stay away. Frankly am shocked/surprised/questioning all the positive reviews.
Hi Ronald,
Thanks for letting us know about the billing concern that you were having. It sounds like we may not have connected with you to resolve your question when you posted to the site and I'm sorry to hear that.
We do have a very generous satisfaction guarantee and I'd like to see if we can locate your account and get these refunds processed for you if they have not been processed already.
I'll reach out to you privately to gather some more information to locate your account but if you need anything at all please reach out to our Customer Care team 24/7 at support@justanswer.com or by phone at 1-800-509-5721 and we'd be happy to help you.
Thank you,
Adam Roesel - Customer Care Supervisor
I was told by them that it's free with no sign up... Then after I asked a question they hit me with the one dollar. Bs. Do not go to this website. Their frauds... Report them to the police instead. They're taking people's money and screwing them over.
Hi Jess,
I'm very sorry to hear that this has been your experience with our site. We'd like to look into this for you.
Would you please reach out to my team so we can make this right for you?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I have chosen to handle the probate of my mother's estate myself. The JustAnswer legal experts have been very helpful in guiding me through the process. Their support has included specific guidance on the steps in this complicated process, suggestions on how to fill out some of the forms, pointers to websites that provide additional instructions. The responses have always been very prompt and spot on. It is very convenient to be able to ask a question at any time of the day or night and get an expert legal response sometimes within minutes.
I have been trying to identify and find values for several antique items and was having no luck searching on my own. I found justanswer.com during a google search and thought I would give it a try. Within minutes I had answers to all of my questions! They were able to help me identify antique dishes, furniture, handbags and lamps so far. Will definitely continue to use them as I sort through a house full of unknown goodies.
My dog had a spot I noticed very late at night and it seemed to be hurting her. The next day was crazy for me so I started to Google what it could be and came across JustAnswer. Within 10 minutes I had it downloaded, signed up and an answer back from a Veterinarian about what it was and how to treat. He even requested that I give him an update in 3 days to make sure everything was going well. I would highly recommend this site!
In my opinion Justanswer does not give you any value; I have used the German pool of experts only; the professionalism of their experts is more than questionable. It seems that they delay the answers and lack basic knowledge. I cannot recommend Justanswer.com. The 30-Day Full Satisfaction guaranty and promise is just an empty shell.
I accidentally over medicated my little Papillon with her high blood pressure med. It was late at night and I called the veterinary er as she is already a patient there. They suggested calling the Poison Control. There is a $50+ fee for this call. I, instead contacted JustAnswer, for a much reduced fee, and was able to get help from Dr. Nicole. Her advise was right on target and my little girl is just fine. I pray I don't have to make another call like this, but if I do, I wouldn't hesitate in the slightest.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello S. M.,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://i.imgur.com/5GVF7cO.png
If you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at Solutions@justanswer.com or by Phone at (800) 905-0124.
Best,
JustAnswer Customer Care Team
Solutions@justanswer.com