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JustAnswer has a rating of 4.2 stars from 7,652 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Unable to take my dog to the vet for a possible tooth infection because of the Coronavirus issue, i needed to find out if i could safely give her human Clyndamycin. Once we determined her size and dosing, all has turned out well and i super super THANK JustAnswer for their assistance! They were fast, polite, and educated!
My mechanic reconditioned my 350 chev but could not get it to run properly. I asked just answer for some infoemation but then the mechanic realised he needed to adjust the hydraulic lifters.The initial help was much appreciated and I would recommend justanswer. I am sre that if I had kept on justanswer would have identified the problem. Best of luck
This company advertises a small amount you pay to get an answer to your question but they hide their "monthly membership" in a long drawn out T's and C's. The first time you pick it up is in your own bank... unfortunately they have perfected their scheming and Im pretty sure tgey dont actually have members past their deceptive first fee. I have requested a refubd to which the have refused. They say we know its confusing, its not confusing its deceptive. Do not trust them and do not put your card details in.
If I could give no stars I would they get you by telling you it will only cost a dollar to get help and the next thing you are charged $46.00 to get an answer. When you call them they say we cancel your membership but you have one month to use the service. They didn't even help me. And they refuse to give you your money back. BEWARE DON"T USE THEM
Tip for consumers:
DO NOT USE!!! RIPOFF
Hello Serena,
Thank you for reaching out & we're very sorry to hear about your experience with customer service.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
The information provided was more than I expected but really helped me.
I wanted the impartial facts
Excellent service. Mark does a great job! Would use him again if needed.
Found online. Needed appraisals for some collectibles.
I was given excellent advise and direction for my next step in a difficult situation.
Had no idea how to move forward until now. Thank you so much!
Understood the issue quickly and provided response with clear directions
I found you thru google search. I've tried others but they don't seem to understand the root cause of the issue I'm experiencing. With the chat function offer with JustAnswer, i could ask the question and based on response continue or not.
Had corrected problem, needed information how to get new part.
Was what appeared on screen'
Took the time to dig. All my contacts have been really solid and informative
Stumbled on to this site and decided to just stay with them. Fee? Could be less but i can drop at anytime with no penalty
Just to let all know Peter does a great job. I will be trying to get with him on some more pieces later this night! Follow up and ideas are greatly appreciated. Mike
This Site came up in a search.
Very helpful. Wish they were my doctor. I have been dealing with this for four years. Thanks.
Phil Ray was very informative and patient with me!
Google how to fix my washer
Provided very clear and easily understood information
Ease of use
Very helpful, allowed a stress relief like never before! Thank you!
Because I needed counsel
After reading advice in one of your columns and getting sound advice from a professional attorney on line stopped a 3rd party from interfering with a signed contract and damaging a relationship between siblings!
They where the only ones who had the answers I needed. Quick and painless.
Good service
Oh my gosh before I spoke with Laasaard I was panicking and I did not know what to do and he helped with through the process and saved me.
It showed up for me after talking to the Microsoft agent
I asked a question on justanswer. Online and within 5-8 minuets i get a usefull answer, i chat with them for more query's and they give me answer, today i joined just answer Q&A community and now its open for read question, ask questions, and give answer to other users.
Yes i had a question about my sound system and did not want to pay as some how i payed 34dollars for advise i did not get by paypal.and i dont know how to get this advice because i keep getting a email that i have not answered the question.
Dear Edward,
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam
A simple question cost me $75, you automictically sign up for a $37 monthly subscription. Asked for a refund they said they are upfront about charges, no they aren't. Don't use this service, save your money.
Hello Craig,
Thank you for contacting JustAnswer. I’m sorry for the confusion.
Allow me to explain the charges associated with your account. To ask a question on our site, you must enroll in a JustAnswer membership. This enables you to ask any question, any time, in 150+ categories. Upon enrolling you agreed to the following charges ($1 join fee, $37 membership fee). This covers your first question and any questions you may ask until the end of your membership.
There is no obligation to continue membership and you can cancel at any time. To cancel or learn more about your membership and billing cycle, visit: https://my-secure.justanswer.com/managepearlunlimited.
Please reach out to our Customer Care team at solutions@justanswer.com. Please be sure to ask for our ADMIN TEAM and reference your review here.
We're more than happy to take a look at your account to see what happened and address any issues that you have.
Best regards, JustAnswer Customer Care Team
I talked to a counselor who helped me through my darkest hour. She gave me some good advice that I will never forget, I had questions and she had answers. I am happy that I talked to her and followed her advice because she helped me turn everything around. I was having a relationship issue and by doing what she told me to do, my boyfriend and I are back together and are happier then ever.
Tip for consumers:
Listen to what the counselor, doctor, lawyer or whoever you are seeking advice from because they are there for you and will help you through whatever you are dealing with.
I purchased a french door built in refrigerator (model KBF 042FTX02) from KitchenAide six years ago. The motherboard is malfunctioning and KitchenAide has no replacement parts to remedy this, as the factory was destroyed during the tsunami in Japan.The only option they will give me is to buy a new one! This company will not back up a 6 year old product. Consider this when buying appliances.
Tip for consumers:
Buy another company's product.
Hello Amanda,
We're sorry to hear that you're unhappy with the product that you ordered from KitchenAid. It appears that you may have posted a review on JustAnswer by mistake as we do not sell or distribute KitchenAid appliances.
If you need to reach KitchenAid the number for Major Appliance support appears to be 1-800-422-1230.
Let me know if you need any further assistance.
I have been with Just Answers for over 9 years; and I can say that I can not do without it. It has been so helpful and beneficial to me and my family in all areas. I won a speeding ticket in court with the advice given to me; I did not have to buy a dryer, with the help of them; when my niece was sick, I was told what to do and it helped; when I did not understand a legal issue, they were there to help me; if I was not sure about an etiquette issue, I was given the correct thing to do; I had a dream that bothered me and there was someone to explain it to me. I could go on an on about how Just Answers has been of such tremendous help to me. It is so much worth the monthly fee to be able to get the help and answers I need right then and not have to make appointments or pay for repairs that I can do myself.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Heidie,
We're sorry for any frustration that you may have experienced in using the service. We would love to help you out.
If you send us your email address and additional information we're happy to take a look at your account and work to address any outstanding concerns!
Best regards,
Angela,
JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28