JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Thank goodness I asked for assistance. One never wants to submit tax returns with questionable data.
My question was answered. Taxes have been submitted. No issues with process!
It only asks you to pay $5 and doesn't say anywhere about additional costs. Came out to $38 at the end. My question was answered yes, but very misleading.
The website matches you with a lawyer/attorney, which ever fits your needs. Quick replies. Simple answers. The person I spoke to really helped me feel better!
I had several different attorneys address my issue over a few days time. All were on point and all got back very quickly - like 10 or 15 minutes tops, with excellent answers. Highly recommended!
I received an answer within 10 min on the health of my senior cat. Dr B was very helpful and caring. I would highly recommend them for great medical advice.
Very fast voice response, accurate, fair and David provided expert advise. Thank you. I have used your services many times and appreciate the information.
Patrick wrote a response then I spoke to Melissa Mack who is a fantastic lawyer and really knows her stuff. She was genuinely interested in my case and gave me some great advice.
Just answer is such a good idea and perfect for people who can't find reasonable assistance for simple legal issues that could cost hundreds for an easy resolve! Worth the low fee to join!
I would highly recommend JustAnswer, its such a great feeling to know that your just a click away from helpful and knowledgeable people when you need it most, thanks again!
We needed some advise to help with the hurricane implications on our tax filing. Very knowledgeable rep worked thru my questions with a quick phone call. Great service.
Fast accurate and reassuring. Solved a puzzle at commencement of project. Helping to keep my indie mechanic within standard hours of labor for this job.
I was looking for help assigning a value to several items. The appraiser I worked with gave me helpful information almost immediately. Awesome experience.
I feared for my dogs health. It was Sunday so no way to contact my usual vet. Called Just Answer and had an answer within 5 minutes. Thank you again. Great service in time of need.
Austin was very patient, knowledgeable and informative. In the end he recommended a new appliance, as the cost would not be wise to repair. I appreciated his honesty.
Older trucks with solenoids are an easy hookup but my truck doesn't have one. The tech was very helpful and patient while I was trying to locate it. I highly recommend Just Answer.
Not my first time using JustAnswer. Have used before for pet information, personal dental issue, legal advice on home sale, and--this time--investment advice. All were extremely helpful.
It took three calls to get a technician who admitted himself that he didn't know the equipment I had or the solution to the problem, and then being charged $40 a month felt like a con job.
Hello Cynthia,
Thank you for letting us know and we're sorry for your experience. We'd like to look into your account and address any pending concerns, please reach out to us so we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-439-3643 ext 18
This service puts you in touch with an expert in some field, from plumbing to law, in which you need help. I used it once with a question about an electrical problem; the guy accurately diagnosed the problem and told me what to do, it was fine. The second time, though--a plumbing question, the dishwasher wasn't draining properly--I got instructions that I couldn't follow. I ended up looking for an answer on Google, which sent me to a Youtube video, which suggested I was lucky I hadn't gotten very far--there were basic things I hadn't been told, including how to avoid electrocuting myself. When I complained, JustAnswers really didn't apologize or take the problem seriously, though they did refund their fee. I won't use them again.
It depends on who you get. I got a vw mechanic who didn't give my any exact answers. Then the time was out before he could actually reply with a good answer.
I had many old things from my mother and decided to find out what they were. Just Answer has the answers for me. I highly recommend this site for whatever puzzles you.
My credit card was charged for the advice, which I could find online plus a monthly fee of $31.00 I did not know about. Remember they are lawyers, so be careful, I will not use this company again.
Hello John,
Thank you for getting in touch with us about this experience. We're definitely sorry to hear that you were unhappy with the response that you received from the attorney and we'd like to look into this experience a little bit more to get a better idea of what happened. We offer numerous ways for customers to address response and billing issues from their account and it seems that these might have been missed.
Please reach out to our Customer Care team at 1-800-509-5721 or support@justanswer.com and we're happy to help resolve any outstanding concerns or billing issues.
Regards,
JustAnswer Customer Care
Not impressed. Lured into paying £5 for trial membership then spotted a £38 DD had been set up without my being aware. Never received any answer so £5 for nothing
Hello Magi,
We want to address your concerns. If you could reach out to us through my contact details, we can locate your account to assist you further.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I had a question about dealing with black mold. The service representative answered my question and responded immediately when I asked for further clarification. It was, indeed, an ongoing chat.
CH
I was left an old Spode cup and saucer by my grandfather years ago. Decided to find out more about it and its value. This site did it within a couple of hours after a previous fruitless search
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Sofia,
Thank you for getting in touch with us, we'd like to apologize for any confusion about the billing amount.
The $5.00 charge is the deposit for posting a question to the site and the remainder of the value of the question is disclosed on the payment page, before any billing information is entered. We also send out a confirmation and receipt email immediately following the deposit detailing all of the charges.
If you've got any questions about the service or your account, please reach back out to us at Support@justanswer.ocm or call us at 1-80-509-5721 and we'd be happy to walk you though any aspect of the site.
Thank you,
JustAnswer Customer Care