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JustAnswer has a rating of 4.3 stars from 7,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
The tech's knowledge was solid and advice was what i expected. I have an old receiver that failed to power up. After more than 30 years of reliable service he told me the time had come to probably get a new one. With few shops available anymore, unless it is a very high end unit, the cost of repair and inconvenience outweigh the purchase of a replacement.
This business is a scam. They advertise a small $2 charge for answers but discretely sign you up for an outrageous monthly subscription fee without being upfront about it. It's hidden in the fine print and is slimey and a scam. Avoid at all costs!
It took three calls to get a technician who admitted himself that he didn't know the equipment I had or the solution to the problem, and then being charged $40 a month felt like a con job.
This service puts you in touch with an expert in some field, from plumbing to law, in which you need help. I used it once with a question about an electrical problem; the guy accurately diagnosed the problem and told me what to do, it was fine. The second time, though--a plumbing question, the dishwasher wasn't draining properly--I got instructions that I couldn't follow. I ended up looking for an answer on Google, which sent me to a Youtube video, which suggested I was lucky I hadn't gotten very far--there were basic things I hadn't been told, including how to avoid electrocuting myself. When I complained, JustAnswers really didn't apologize or take the problem seriously, though they did refund their fee. I won't use them again.
It depends on who you get. I got a vw mechanic who didn't give my any exact answers. Then the time was out before he could actually reply with a good answer.
I had many old things from my mother and decided to find out what they were. Just Answer has the answers for me. I highly recommend this site for whatever puzzles you.
My credit card was charged for the advice, which I could find online plus a monthly fee of $31.00 I did not know about. Remember they are lawyers, so be careful, I will not use this company again.
Hello John,
Thank you for getting in touch with us about this experience. We're definitely sorry to hear that you were unhappy with the response that you received from the attorney and we'd like to look into this experience a little bit more to get a better idea of what happened. We offer numerous ways for customers to address response and billing issues from their account and it seems that these might have been missed.
Please reach out to our Customer Care team at 1-800-509-5721 or support@justanswer.com and we're happy to help resolve any outstanding concerns or billing issues.
Regards,
JustAnswer Customer Care
Not impressed. Lured into paying £5 for trial membership then spotted a £38 DD had been set up without my being aware. Never received any answer so £5 for nothing
Hello Magi,
We want to address your concerns. If you could reach out to us through my contact details, we can locate your account to assist you further.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I had a question about dealing with black mold. The service representative answered my question and responded immediately when I asked for further clarification. It was, indeed, an ongoing chat.
CH
I was left an old Spode cup and saucer by my grandfather years ago. Decided to find out more about it and its value. This site did it within a couple of hours after a previous fruitless search
Just Answer ignored my requests for cancellation and a refund, despite advertising that its trial offer was fully refundable. The service did not help me with my question. Useless and deceptive.
Tip for consumers:
Do not use this so called service
Hello Kathleen,
We're very sorry about your experience with the membership program offered on the website.
If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
I signed up for a "Free Trial" and then was charged 60$, stay away from this site. The customer service agent is a bot, have fun talking to that a lot.
Hello Jesse,
Thank you for getting in touch with us about this. We apologize for any confusion. There are a lot of websites on the internet that offer services for free but JustAnswer has never been one of them.
The 7-day subscription trial requires a deposit to be placed to use the service, then the membership billing begins after the end of the trial in order to prevent an interruption in service. It sounds like you might not have cancelled the service during the trial period.
We will reach out to you for more information so that we can locate your account and we look forward to hearing back from you.
Regards,
JustAnswer Customer Care
Excellent advice, got the job done with no hassles.
Confirmed what I suspected, I just needed reassurance. Because as anyone knows, when you're messing around with a BMW, they're really particular.
I really like the service provided, seems fairly priced so far. The answers are received in a timely manner and 50$ a month is good value for whom can afford it.
They answer my questions really fast and was very professional. Even if you feel like you don't need the extra information, it's great to have someone who can help you out.
Watch out for them. I used their service once in Aug 2019 and didn't realize they were charging me $46/ mo for 26 mos. They did refund 8 months but only one charge was, in fact, valid
Hello Chris,
Thank you for your review. We appreciate your feedback.
We apologize for any frustration with the billing. We do send out numerous marketing and billing reminder E-mails to all customers with an active membership. It seems like those might have been missed.
We're happy to take another look at your account to see what happened.
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at Solutions@justanswer.com or by Phone at (800) 905-0124.
Best,
JustAnswer Customer Care Team
Solutions@justanswer.com
While searching for possible causes for one side of my 10 month old $#*! American Staffiees face to have awoken up I stumbled across JustAnswers online Veterinary services, considering it was around midnight & I was a little worried about possible breathing disabilities I thought it was well worth looking into.
I was replied to almost instantly by a very professional veterinary who asked for the symptoms & details of the canine & following my answers a photo was requested.
After more conversing & a couple more photos were sent a probable diagnosis was made & which anti inflammatorys & what dosage should relive the suspected complication.
After monitoring & administration of suggested remedy's the canine made a fast recovery & soon sprang back into her mischievous ways
The recovery follow up by the veterinarian was also a very thorough & professional touch
I can't recommend using JustAnswer enough
Quick and simple resolution once the remote was set up which took time- my fault probably, a bit pricey on this occasion but a man has to earn a living
Avoid at all costs. Scammers.
Debit your account for what should be a holding charge if you continue membership whilst advertising free refundable £1 service for a initial question.
Disgusting.
Tip for consumers:
Don't use
Hello Steph,
I'm very sorry to hear this. Would you please reach out to my team so we can find your account and make this right for you?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Please don't use this site! There is an automatic membership fee that is recurring. I cancelled my membership on their website one week after I joined. However, I continue to be billed a monthly fee for membership. The customer service center is apparently located in another country and the information provided is inaccurate. These are shady practice for any company, but especially when it isn't possible to reach anyone who has authority to make decisions or answer questions regarding billing and membership. The customer service representatives simply read from a script, repeat themselves, and refuse to transfer the call to anyone who can make such decisions. YOU WILL BE CHARGED EVEN AFTER YOU CANCEL YOUR MEMBERSHIP!
Tip for consumers:
YOU WILL BE CHARGED AFTER YOU CANCEL YOUR MEMBERSHI
Hello Alison,
I can see that you’ve had a frustrating experience. Let me see what I can do to make this right for you.
Would you please reach out to my team so we can locate your account? We look forward to getting this resolved for you.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35
The business came through for me like no other. My question was answered very expeditiously and had no idea what a quick answer would do to help with my dilemma.
They were fast and very detailed on explaining everything would recommend it to anyone who does things on there own or can't afford the crazy prices at the repair shop
Called and spoke to the veterinarian about my options and he gave me excellent advice. After finding the bone, I am sure we saved our dog from a serious surgery.
No fuss, fast answers, when you need them rather than 'for next time'.
Some of my questions have been rather complicated, and the experts usually have a good usable answer.
I had parking light issues, thought I had "dud" globes
Bought new ones, inserted them
Not working, no power at connection
No fuse listed in Benz paperwork, other than Electronic?
Used this service, got an answer referring to SAM unit
Also little trick of closing car kicking it and then later unlocking it, to reset power to the lights
In the meantime I had done this by moving car and locking it, and suddenly noticed the light warning was gone from the instrument cluster...
IT ALL NOW MAKES SOME SENSE TO ME
THE SERVICE COVERED OTHER ISSUES IN SOME WAY RELATED TO ELECTRICAL GREMLINS THAT A FAMILY MEMBER WAS SUFFERING ON HIS BENZ
KNOWLEDGE
GREAT SERVICE
ROY
Avoid them at all costs!
They do not send any email correspondence about your membership. It is unclear what you are even signing up for. They will charge you every month $46 for nothing! BE AWARE!
Hello Paulina,
Thank you for your review. We are sorry to hear about any frustration.
We're very sorry for any inconvenience. It sounds like you were surprised in regard to the monthly membership payment. We apologize for any confusion or misunderstanding. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you post your first question. If the trial period was not canceled within that 7-day window, your account would transition into a full membership, where we would collect a monthly payment from you each month until you decide to cancel the service. This was all readily displayed for you when you were submitting your billing information before your first question was posted.
We also send several membership-related emails that mention your next billing date, including a Subscription Reminder email to announce that your trial period is coming to an end and that your first membership payment is coming up. It sounds like the emails may have been routed to spam. The Subscription Reminder email includes a cancellation link. Additionally, you would have seen a page similar to this when you signed in to ask your first question: https://i.imgur.com/lHVoH84.png
If you need any assistance with your account, please reach directly out to our Customer Care team from the contact Us page at https://www.justanswer.com/help/contact-us.
We look forward to hearing back from you and resolving any open concerns.
Best,
JustAnswer Customer Care Team
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Cynthia,
Thank you for letting us know and we're sorry for your experience. We'd like to look into your account and address any pending concerns, please reach out to us so we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-439-3643 ext 18