JustAnswer

After learning how this company chooses to do business, by using fine print charges without the possibility of refunds, I refuse to be a member. I would give it ZERO stars.

After spending nearly 50$ on this service, the responses from the so called "professionals" were extremely generic, copied and pasted answers they clearly use between different users. After 2 hours of going back and forth with the "technicians" and their extremely slow response times, they had me fully reset my ssd drive, and when that didn't work, I was left with a "hardware issue" and I had to "organize" a repair with an in person technician and get my parts replaced under warranty. What the ACTUAL issue was, which I would find out after going to an actual independent third party technician, is that windows was corrupted by some driver I downloaded, and they were able to reinstall it, and that I never even needed to reset my ssd. DON'T USE THIS SERVICE YOU WILL NOT GET HELP. If that photo of Richard wasn't ai generated they can keep the 50$ I spent on this awful service.

Asked my question, paid what I think is $5 which would be $28 if I'm satisfied. I have sat here waiting for an answer for 15 minutes, NOTHING. I don't think I'm going to get one. And I wonder if I will be charged the full $28 for NOTHING! Thank goodness I used Pay Pal.

Very knowledgeable and very helpful
I some how deleted over 6000 pdf and photos from both my documents and one drive.

I considered JustAnswer a last resort when normal research does not yield a clue. Both times I have tried it it has been worthless or very disappointing. The first time was a question about a mini vans factory alarm system. The answer person gave me some info which included talking to a dealership about the parts. I called three dealerships and all of them told me the answer given was incorrect. I let that one go. The second time was a electronics question. I said to myself maybe 1st time was a fluke. I needed a schematic or pin out for a component. I waited, nothing except a request for a model number which I had already provided in the question. Twenty four hours later still nothing but the answer person had already taken the satisfaction money, I saw the $35 taken from my account. Both of these examples show to me a lack of professionalism that I guess I take for granted most of the time. From my experience if you want to know how many cups in a quart, ask you might get an answer. If it is a serious question avoid this site.

I had a new car and I let the battery run down. The cause of the problem was explained and It won't happen again.

I wish I would have found this service a long time ago. I just bought an older house and I'm learning how to fix it up. Searching the web gives me answers but it's a lot faster to talk to a pro.

I wanted to say that i was impressed by the swift action of the JustAnswer team in handling of the issue that I had experienced. Bravo to the team.

ABSOLUTE SCAM! DO NOT USE
Used this service to try and assist with a technical query i had. I was told I was going to be charged a$1 but instead I got an immediate charge of a $59 membership. THIS IS AN ABSOLUTE SCAM. When tried to contact them they claimed I was not answering them and cut their chat page. BEWARE!

You will get an answer, and answer that you could've otherwise found on Google. In the fine print they let you know you were signing up for a very expensive subscription and refuse refunds.

The attorney I talked to was great and answered my question. The company itself is crap and sign you up automatically for their monthly service and then won't refund you for it. Buyer beware.

Got a punctual and precise answer for my question. I am very satisfied with the service I got.

EXCELLENT WEBSITE AND THE PEOPLE WHO TAKE YOUR INFORMATION FOR ATTORNEY'S ARE AWESOME.
I WOULD RECOMMEND THIS WEBSITE TO EVERYONE HANDS DOWN, THE BEST!
THESE PEOPLE ARE SO DAM SMART AND MAKE LAWER SHOPPING A BREEZE!
THANK YOU SO VERY MUCH FOR YOUR EXPERT HELP.
VERY, VERY PLEASE!

We logged onto their site to basically see how it worked; ( we used paypal-/ a safe & user friendly co. /they look out for their customers. L) Anyway``we already knew the answer to the question we were asking! - we did not get a qualified answer -! We were redirected to a guy that basically retyped what we typed in our original question ( all is in writing - so that can be verified); in short; we requested a refund & cancellation from their site & they rapidly responded & agreed to credit us & cancel future auto drafts.- Which is the professional thing to do.** ( i applaud them for that!.) If you decide to tap into their site & give them your C card Info; FIRST; make certain to *first *read thru the sites reviews & policies //As you should on any Co`S. Site! Be aware / look into their hidden charges ( if any?) & ( in this case) who there redirecting your questions to; What are there qualifications: How do they verify / qualify those individuals/ & stated qualifications? And where can you see those qualifications? Do they allow you to see those qualifications? Basically -anyone can state that they are an expert? / Best of luck. Jim

I was ripped off from one of electicians who installed HRV as a cash job and I was struggling from unknown fields of how to solve about consumer claims. I was lucky to find JUSTANSWER. I'm now going to prepare for documents and applying for the claim. Thank you very much

I signed up last night after my dog licked a toad and was paralyzed. I was looking for an emergency vet since I was new to the area. This was the first site I saw that had 24 hour care. I thought it was a location to take him. I was told it was $4 95 to sign up to talk to a vet. I signed up and realized it wasn't. SO I canceled, without talking to anyone. I was charged $34 95 anyway. I asked for my money back since I didn't use the service and they adamantly denied it. I feel co.pletely taken advantage of when I was desperate for help. Cheap people with cheap morals work for the customer service. I dealt with a person named Jeff. It was awful! HIGHLY DO NOT RECOMMEND!

I had a question I needed answered, so I searched online. I have been to websites that charge you $5 to speak with someone and then you can easily get it refunded once you are finished with your conversation. I found Just Answer online that offered you service for $2 that could "easily" be refunded. I proceeded to put my card information in to pay the $2 only to find they charged me $72 for a membership I didn't ask for that they also did NOT make clear to me whatsoever. When I brought this to their attention, they canceled my membership but refused to refund me my money. I expressed how unprofessional it was to not be open and clear with customers, and they copied and pasted the same "heartfelt message" to me about me being valued. They don't care about their customers at all. Just to take your money. It is an absolute scam that they would advertise "For only $2 you can get the answer to your question from top professionals around the world" or whatever nonsense they put to then on the next page secretly charge $72 non-refundable. So if you're unsure which website to use to get an answer for your question, this is NOT the one. I promise you can find a much better and more honest site to help you.

I quickly vetted and purchased the tele-vet service here and was quickly IM Chat with a CSR she took down my situation and dog history, then she tried to hand me off to the vet online, but then I sat there for over 25+ minutes on hold on text message waiting, tried to ask for help a few times, but kept getting no help, finally the vet did reply on text message and we texted back and forth about 15 times, sharing current symptoms, she came up with a treatment plan a bridge plan to try while we await a in-person vet appointment in 3 days. Overall once I got the vet on text message, her online manners and professionalism was great and worth the wait. She offered a detailed treatment plan. Thank you Dr Shelle Roe, DVM. Tele-vet works, YAY Thanks Just Answer

I needed additional information and there was a PERSON and no waiting to clear up my issues. Most patient and accommodating unlike my efforts with other so called help lines.
Randy S.

I found John to be friendly and very happy to help me with my problem and he gave me the solution very quickly.
Thankyou so much John. 🦋

Less tahn expected and got to be told after EXPERT could help me with that problem. Guess what Hisense nor Pro jerk ya around service hope. Bet yaour grinnin now.

Never helped, the EXPERT non-performer!

Rob was very helpful and patient solving my problem. I struggled with online help for two months and nothing worked. JustAnswer solved my problem in a matter of an hour or so. Very grateful.

I am from Skopje, Macedonia. Hope you have connected me with the right doctor, because he gave me answers on my questions that were very satisfactory. Thank you! Many thanks to The Good Doctor