JustAnswer has a rating of 4.2 stars from 7,654 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Everyone was helpful and informative even though it did take a day they did get my situation taken care of and I appreciate that. Hopefully I won't have to use them again but if I do I'll be comfortable in that. Thank you for your service.
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
My wife unknowingly "joined" this rip off by getting a useless answer. $150 later, we canceled this "membership" that we never wanted. How do these people sleep at night? It is not clear that you are joining a club for $30 a month. WHO IN THIS WORLD NEEDS HELP WITH APPLIANCE REPAIRS EVERY MONTH? This is total scam. Social Security only goes so far, and they took food off our table. What a disgusting existence these people live. God's word says you reap what you sow. Their consciences are are burdened obviously, for stealing unsuspecting peoples money.
No help from Facebook or the Internet in general to get my Facebook acct working again after a version update. It was broken!
JustAnswer got me totally fixed in under 30 minutes.
Was having issue with GPS unit that I could find no information to fix. Greg A. From Just Answer helped me resolve it in a very short amount of time for very low cost. I couldn't have been happier.
A little difficult with their web design writing the review on my laptop seems like the website is built for smartphones only. Might be my system, very slow, lagged when typing.
Attorney Bruce, was very helpful in providing the answer to my legal question regarding our condo association. Very easy to work with and I will request his services again, if needed.
Thanks George! This is the 2nd time you've gotten me out of a stall on my Cutlass' brake project, & this time I'm sure I now have all the info needed to git-r-done. Much obliged! Cheers, Frank
I had so many questions about my dog's illness. Both Drs. Salkin and Roy were generous with their knowledge and recommendations. I am very grateful for the insight they provided.
Needed a second opinion from an expert in the field of pyscology because searching the internet gave me 100 different answers that just a few were close to my inquiry.
At first you are taken in by the $1 charge for using the service, then you get charged $50. Can't cancel. I am canceling my credit card because of this.
Hello Susan,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
Went in to my existing account, they automatically signed me up for membership with a rin curing monthly charge... thankfully I noticed it before the expert advice session was through. Charged me the initial $5 charge TWICE, followed by the $19 for my question. My question on electrical was too in depth to do via chat so I asked if they could call me. At no time did they mention this to be an extra charge of $24 so now the "real" charge is $48, after I get my extra $5 back, which is more than I could have hired an Ian to swing by and spend the 5 minutes to fix.
We go here for "expert" advice because we ar NOT experts so there are times on certain projects that we really need be talked through, to make sure it is done correctly. Who wants an electrical fire?
Now I'm arguing with them about the extra $5 they say they didn't charge me. It's been posted to our account so I sent them a screen shot of our statement so they can explore their incompetance!
I received good advice and we got the wired reconnected correctly so everything works. My problem is with the site and how you navigate through it for help. It is not intuitive unless you've used the site a few times. This was my second time in almost a full year... and my last!
Hello Mike,
Thank you for getting in touch with us about this. I apologize for any frustration that you experienced.
I'll reach out to you privately to get the information necessary to pull up your account so I can see what happened in detail.
Regards,
Adam
I am a member of St. Francis media and I went to update a new email and I got Just
Answer. I did not choose it.
answeredrightaway.problemfixed.
Had a question about my outboard motor that I never got an adequate response on and subsequently requested a refund. 3 months later I discover the bastards were debiting my checking account for $37 a month. Don't EVEN use them, TOTAL RIPOFF!
I had questions about some china that I had inherited. I was able to get a quick and cohesive answer.
I'm thoroughly disappointed with the misrepresentation of this. Business. Not only was my credit card debited with £5.00 - despite being informed on live chat confirming my credit card WOULD NOT be. Multiple emails requesting an explanation are repeatedly ignored. No response from this business. Worse than that - I received absolutely no benefit whatsoever post-fraudulent payment! The ‘so-called' technician on the live-chat sent me the link to pay the £5.00 - the minute he flicked the switch - he ditched me and went completely offline... despite multiple attempts I was unable at all to make contact subsequently on the live-chat line. Leaving mr with no further technical support whatsoever. To add insult to injury - I was subjected to fake texts to my mobile phone with links embedded that did not connect to ‘so-called' assistance enabling the set/up of my printer.
I have every intention of uploading this disparaging feedback to every social media and business forum available to me to safeguard others from being duped by such blatant sheer scam-mongering. I shall also be seeking recourse to financial services on the back of false assurances confirming my credit card would not be deducted. Be warned and stay away from this exploitative ‘Robin Hood' tactics business.
Hello Jane,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
There are a lot of free websites on the internet however JustAnswer has never been one of them. We have always required a deposit to post a question to the site. We would like to look into your account to make sure that everything has been processed appropriately and that any other concerns are addressed. We have reached out to you privately to gather the necessary account information so that we can get a better idea of your experience on the site.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
What a Total Rip Off & A SCAM Waning warning warning - The keep taking Money from an Old Lady In Christchurch Out of her Credit Card For the last 4 Months This is a Total Scam as we have emailed To Stob ut No Such Email What A RIP OFF Be Very Careful
Tip for consumers:
THIS IS A SCAM Veterinarian*justans What a Scam They are Ripping People Off
Hello Anton,
I'm so sorry for any inconvenience and confusion about the membership charges. I would love to help you out.
I'd like to investigate to see what happened with our team and to provide any assistance that we're able to. We're more than happy to address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
Lane,
Was wonderful so graciously helpful, I will always be grateful and thankful for the
Help thank you Lane. I only hope my sister will follow through with info
I found Just Answer because I was looking for support with a landlord tenant issue. The initial page showed that I could pay $5 to ask my question to a lawyer and then took me to a page to enter my payment information. To clarify, i am under the impression that ill be charge $5 for this question. The first person i talked to was unhelpful and basically gave me generic information i had already found on google. He kept stating that he wasn't "my lawyer". I let customer support know and they connected me with someone else "free of charge" because of my lack of satisfaction. This person was slightly more helpful. Regardless, my credit card company notified me of a $60 charge. It was from just answer. When i reached out they kept regurgitation "terms and conditions" this and $2 plus $60 for a membership is what i agreed to. No one seemed to care that I was completely dissatisfied with the service and felt scammed by the way the billing was set up. Its ironic that I can to the site looking for support because my landlord is violating my lease and end up feeling scammed out of $60 and no more information that what i had when i clicked. I recommend that you read and clarify every single thing on this website and do mot enter any payment information until you speak with an actual person about what the fees are. I'm not convinced I talked with anyone who actually read my complaint because every reply from them had the same response. The $60 membership fee showed up in the email they sent afterward but was not shown online. It's the $5 for this question scam.
After this review, someone at Just Answer did finally provide me with a refund. It's a bummer that I had to post a review online to get any support but thank you to whoever was finally helpful
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me your email address and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
JustAnswer was a Godsend yesterday. Doc Paul was so helpful, patient and kind. All was resolved and can't say enough about how I could breathe easier after our chat.
I asked one question, never got helped. Charged me 1.00 and charged me another 46.00. I wanted a refund only to be told sorry you cant your money back...
Hello Traci,
Thank you for reaching out to us.
Please reach out to us with the email address you used upon registration so we can assist process your request.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
The Word Program on my Apple I Mac would not respond. It took some time, mostly because of my lac of computer skills, until the problem was solved. Bob
Joan was knowledgeable, courteous, and very responsive. She gave us great information no other Vets had given us about our turtle. She was simply terrific. I highly recommend her.
Expert very informative and helpful. Will continue to use this service. Currently involved in a construction project that requires expert advice. So far information received has been very helpful.
Do NOT trust them. They put 6 (!) unauthorized charges on my credit card. I never used them at all. I tried to contact them by phone and chat and got NO RESPONSE. Now because there are so many unauthorized charges on my card i HAVE TO CANCEL IT AND GET A NEW ONE. THANKS FOR RIPPING ME OFF.
Hello Zina,
Thank you for reaching out to us here as well. It appears that we've already been able to respond to your concern on Consumer Affairs and have been able to remind you of the question that you posted.
If you need any further assistance, please don't hesitate to reach back out to us and we're happy to help.
Regards,
JustAnswer Customer Care
They automatically enroll you in membership so be very careful it's $27 per month remember its $6 for netflix.
They will tell you about the fine print if you ask for a refund.
Tip for consumers:
They automatically enroll you in membership so be very careful it's $27 per month remember its $6 for Netflix.
They will tell you about the fine print if you ask for a refund.
Hello Debanjan,
We don't intend for you to feel this way when using JustAnswer. We'd like to resolve this for you ASAP. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
Mark P helped me with some art pieces. I'm not rich, but I found out I love my fakes anyway!
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Vicki,
We are committed to doing right by our customers, so we would like to resolve this by providing a refund. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care